“Our new member of our family reach our home, happy, healthy bouncing and licking. She had water in her crate and the puppy cab service made sure she was comfortable in her long ride home. The service called the night before giving us a time frame and our Driver Rick Walsh called a half hour out to confirm his arrival. He was a kind driver and had his wonderful wife to add superior care.”
“Overall the service was as promised... Great communication along the way with no surprises. So as the customer, I could say "4" or "5"... But I'm leaving a "3" because my new puppy showed up pretty dehydrated and it doesn't appear he had an opportunity for a "#2"... the poor little guy drank and drank and drank ... and when he did have a chance for #2 once out of the crate, it was ...well, #2, #3, #4... just lots of BMs in the first 24 hrs with me.”
Posted 1 week ago
Thanks for the review and the feedback. As the final mile piece of your puppies journey and as part of our care given by MyPetCab we ensure food / water is provided when they arrive at the airport and then along the way to your home as well. We also clean out the kennels completely and replace the pads. As first time air travelers its not uncommon for puppies normal habits to be disrupted for a short time. Looks like your puppy was in our care for approx. . 2 hours from the time they landed until they were delivered. Looks like this is a delivery from December so We hope you have had a great few months with your latest addition !
“My Pet Cab was very professional in the delivery of our new puppy! They did everything possible to make sure the puppy was delivered during the hours someone was home. The carrier called with with an updated time of arrival before he was on his way. He was even kind enough to wait a few minutes until the puppy walked out of the crate and joined my sons arms for a picture. Great experience overall!”
“Dean the driver who delivered our new pet was great. He called to let us know when he would be arriving. When he got here he was polite and professional. We were impressed at how kind, gentle and patient he was getting our new little guy out of his crate for us to meet. Thank you Dean and My Pet Cab for getting our new little guy here safe and sound.”
“My male dog arrived wet in a pink crate which was left with us.”
Posted 1 week ago
Hello, the crate is supplied by the breeder and/or the company you purchased you new family member from. As the last mile piece of your puppy's journey My Pet Cab has no control over the kennel or the color of the kennel. We will follow up with the driver reading your puppy being wet. As part of travel they do sometimes go again right before delivery and some pups like to play with their water bowls. We hope the first few days with your new pup lead to years of enjoyment!