“Leslie was prompt sticking to the time that she promised our puppy would be delivered. She went over the particulars and congratulated us on our new puppy.”
Sorry to hear you didn't have a 5 star experience. Thanks for taking our call to find out what we could do differently going forward. As explained MyPetCab's role in your puppies journey was the last mile piece. The concerns you expressed would be ones handled by the company that you purchased your puppy from, we will pass along the feedback to them. Hope you are having fun with your new family member!
“It was a very exciting yet anxious time. Pet Cab was wonderful keeping us up to date and the man who brought him home (forgot his name, I think it was Dean) was kind and caring. Wonderful company.”
“I had a wonderful experience with the Pet Cab. The lady who delivered my pet was friendly and polite. She smiled the whole time and was very pleasant. I have no complaints.”
“I was informed that the diver was two minutes away. Last minute not an hour beforehand. My puppy arrived safely but his wee wee pad was Scrunched up in a ball and put in the back of his carrier. It had urine and vomit from travel but my problem is that someone crumpled the pad into a ball and pushed it to the back of the pups carrier. I don’t believe the puppy did this. Just and FYI”
“My new family member arrived well tendered too and taken care of. Claire (apologies if I misspelled his name) showered Blake in love until I could do so which I am forever grateful for. My thanks to you and the team!”
“Raphael was a joy to work with he communicated with me and was very polite and friendly to me and Lewis. Great service and excellent customer experience”
“The driver called me regarding the ETA and he arrived with my puppy on time. He brought my puppy inside my house and assisted me to let get the puppy settle in.”
