My Phone Support Reviews

4.8 Rating 3,323 Reviews
96 %
of reviewers recommend My Phone Support
4.8
Based on 3,323 reviews
Customer Service
Communication Channels
Telephone, Live Chat
Queries Resolved In
Under An Hour
Read My Phone Support Reviews
Visit Website

Phone:

1-877-327-8721

Email:

support@consumersoft.com

Location:

41 Madison Avenue, 31st Floor
New York
10010

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Helpful Report
Posted 10 months ago
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Posted 10 months ago
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Posted 10 months ago
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Posted 10 months ago
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Posted 10 months ago
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Posted 10 months ago
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Posted 10 months ago
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Posted 10 months ago
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Posted 10 months ago
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Posted 10 months ago
They are not Microsoft partners and that's the first lie they tell you. And it gets worst from there on, they had my name and mailing address (probably hacked my Email), and got my CC info to help fix the issues that they caused in the first place. DO NOT TRUST any word that they say, it is a total scam, there is already a lawsuit against them and hope it can bring them to justice and pay back the thousands of dollars that they stole from others. Please be aware of any pop-up on your Windows laptop saying you need to call a toll-free number to fix the issue, Microsoft never asks you to call a Toll-Free number.
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Posted 3 years ago
scammer scammer scammer scammer
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Posted 3 years ago
They are scammers, avoid
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Posted 4 years ago
I have used my phone support for a few years for my nonprofit The Turban Project. Any time of the day or night I can reach tech support. They have helped me find files I've lost and issues I had they could sort out for me. The techs are always kind, professional, and supportive. Every time I ever asked for support has been resolved with My Phone Support. Plus, you get a computer check up every month. I highly recommend this service.
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Posted 4 years ago
Over the past several years, I have found them to be very capable in solving computer problems. Recently, I had a problem and and clicked on their icon they placed on my desktop so that they could take control of my computer. I received a call from the technician and he addressed my issue. he then said that he does not see me as a paid member. I said that I was and was paid up until 12/01/2020. Iwas informed that myphonesupport no longer existed and I was now dealing with Premium Technical Support. Same phone numbers, he then removed their contact icon from my desktop. Scanners!!
Helpful Report
Posted 4 years ago
They claim to be "Microsoft partner company" and they provided this link https://partnercenter.microsoft.com/en-us/pcv/solution-providers/4297684619/45038_1 which doesn't seem to work anymore.
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Posted 5 years ago
Highly suspicious, they ask first you to pay before they do their "service"
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Posted 5 years ago
Hello Efgh, We do require payment prior to service but our work is backed by our money-back satisfaction guarantee. Work will be completed via remote connection or in person by a qualified technician. Our goal is for each customer to receive outstanding service. Kiitos
Posted 4 years ago
If they are scammers, they got me today. i gave access to my computer. Now what do I do? I do my banking on here, am afraid to shut my computer down incase something gets added. I need to check my bank account but am afraid to now too. They fixed my issue which was a locked screen yelling at me. I did not put the info in there but looked up what I thought was a microsoft help site. they were foreign but I understood them well enough for a change. Thought Indian which I think may be legit. how can i correct this
Helpful Report
Posted 5 years ago
Hi Therese, Do not worry - we are not scammers. I'll have someone from our support team reach out to you with any questions you may have. Our goal is for each customer to receive outstanding service.
Posted 5 years ago
he corrected everything and made ajustments so my PC would start up faster
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Posted 5 years ago
great service
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Posted 5 years ago
My Phone Support is rated 4.8 based on 3,323 reviews