“This company is a SCAM! They stole $99.95 from my 16 year old. She bought a few bracelets, and then the company charged an additional $19.99 on 5 different occasions! You can't get hold of them - the tel # says to email but they do not respond!! We have had to cancel her card! They are thieves - it's a scam targeted at teens - they post all over social media offering free bracelets - DON"T DO IT! SCAM ALERT!!!”
“Your company is taking money of my childs bank account without any purchase and without consent. We have already contacted you about this matter and have unsubscribed to whatever fraud and deceptions you are selling.”
“15 year old son was scammed on Instagram with offer of a FREE bracelet. He was duped and got roped into the monthly subscription. After I could not get company to cooperate because it was charging to MY account and explained to them an underage child did this, they still refused to refund or cancel account. I filed a BBB complaint and got the money back and was assured the account was closed out. 2 months later now, I have another $19.99 taken out! I have filed another BBB complaint, but I have gone another step further and filed a Federal Trade Commission complaint to get this company stopped! I recommend everyone do the same thing!”
“I bought one bracelet from here in the beginning of 2017. In February of 2018 they took an unauthorized charged of $20 from my account. The only contact they have is email as the number does not work. I have spoken with multiple representatives and they answer at first then do not answer after that. I have recently reached out to them once more to remind them they still owe me a refund after taking out an unauthorized charge which is illegal. I received another message this time from someone claiming to be the manager called Chris. He said he'll assist me if I didn't intimidate his team. That is the most horrible customer service I ever heard of, not only not taking the blame or apologizing for taking an unauthorized charge out but telling their customer that they would only help you to not call out their team in that they took out charges illegally... Well don't do anything illegal if you don't want to be called out on it... I am still waiting for my refund.”
“BEWARE!! This is a huge rip off. My daughter ordered a map which she never received. They did send her two bracelets which she did NOT order and charged her card over $100. She had to cancel her card to stop the charges. Why haven’t they been shut down!!”
“Don't buy anything from this company. My fiance bought me a scratch off map and a bracelet from this company. They set it but they're really crappy quality and they signed him up automatically for a subscription without any warning. After canceling this subscription immediately (and never getting any money back), he was just charged 4 months later after he already had confirmation that he was unsubscribed. He is now having to call his bank and ban any charges from this company and filed with the better business bureau to see if he can get any money back. I bet this company doesn't even donate to charities at all. If I could rate them lower than one star I would. Save yourself the time and money and avoid this company at all costs.”
“DO NOT BUY FROM THIS COMPANY! IT IS A SCAM! My 16 year old daughter bought jewelry from Buena Vida using her own debit card. Without realizing it, my daughter was signed up for a recurring shipment every month. We had no way to cancel the subsequent orders. We tried calling the company but their phone number was disconnected. We tried emailing them but they never responded. After researching this issue, I have found that Buena Vida has a reputation of billing unsuspecting customers and not returning their call.
We are now in the process of closing my daughter's account. I assume their will be credit issues as a result. DO NOT BUY FROM THIS COMPANY. IT IS A SCAM!”
