“I ordered a $600 chalkboard and paid an additional $200 in shipping. I had no reason to suspect that with such a steep delivery fee that my chalkboard would arrive damaged. The box looked unharmed. It took about a month to receive and then I left on a trip for two weeks. I opened the box upon returning and to my astonishment there was a huge gouge in the middle of the chalkboard. I immediately shared my disappointment with the company. After a week and a half of back and forth with pictures and such they informed me that I waited too long to file a claim and I was stuck with my large damaged chalkboard. There was nothing they would do for me. I am extremely disappointed.”
“Had to have a white board delivered THREE times. The first two were completely unusable - the first was peeling apart at the bottom and also looked like someone had taken a sledge hammer to the middle. The second appeared bent and peeling in two corners with multiple large dents. The third still had multiple small dents in it, but as I had to cut it down a bit I accepted it. If they are going to charge $200+ for shipping I expect a better protected product and actual effort on their part to make sure their product arrives in good condition. The box arrives with minimal padding around the edges only.
Photos of dents from third delivery.”
