Napoleon Perdis Reviews

Name: Napoleon Perdis
Address: SUITE A, 593-601 BOTANY ROAD, ROSEBERY, New South Wales
Rating: 4.66

4.7 Rating 1,401 Reviews

92 %

of reviewers recommend Napoleon Perdis

4.7

Based on 1,401 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Napoleon Perdis:

Australia's #1 prestige makeup brand.

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Napoleon Perdis 5 star review on 22nd February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“as i'm still waiting for this product to be delivered i can't really rate it maybe you should check that the item has been delivered before getting me to rate it”

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Posted 2 years ago

“I still haven’t received it as yet it’s been over 2weeks”

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Posted 2 years ago

“Products not received now for over 3 weeks and no response to customer service queries. State shipped over 2 weeks ago with no tracking details.”

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Posted 2 years ago

“Been over three weeks and I am yet to receive my order”

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Posted 2 years ago

“My items were shipped two weeks ago and they haven’t arrived! I’ve emailed to seek details on the tracking number twice but no one has replied. I’m struggling to find time in working hours to call but will try soon. Responding to this would be helpful.”

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Posted 2 years ago

“Worst experience I have had. Ordered online. It's been three weeks since apparently posted. Didn't receive tracking still hasn't arrive. Tried sending several emails and rung the phone number a few times and no answer.”

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Posted 2 years ago

“I am a very big fan of Napoleon but I have to be honest, ordering online was the worst experience and it would of been 100 x faster to go to my local Napoleon shop to collect my items. Disappointed as I expect more from this company. Communication poor and I had to send numerous emails to chase my order.”

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Posted 2 years ago

“It’s been over three weeks since I ordered my products and they still haven’t arrived.”

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Posted 2 years ago

“I ordered foundation stick and just received I ordered look2,but the color is lighter than my previous foundation. It must be mismarked to light for me. I look sick like a ghost..So disappointing! S Cunningham”

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Posted 2 years ago

“Disappointed. I bought the Look 3 Mineral Foundation. I’ve been wearing it for over ten years. But this last one I bought turns orange on my skin. What a waste of money. I had a little bit left from by last bottle and put that on. That didn’t turn Orange? What a waste of money!”

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Posted 2 years ago

“I haven't received my order!!!”

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Posted 2 years ago

Hi Susan, Thank you for taking the time to leave your review. Our team have contacted you directly from experience@napoleonperdis.com regarding the latest update on your parcel. Please keep an eye out for this email, we recommend checking your junk email folder if you cannot see our communication within your inbox. We are looking forward to seeing your order in your hands as soon as possible! Regards, NPHQ

Posted 2 years ago

“Not at all Happy with the product as the colour is not as described in advert. Useless product”

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Posted 2 years ago

“Can't write a review when I still haven't received the product”

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Posted 2 years ago

“You sent the wrong foundation. But as it was the right colour and I was desperate I kept it. Also was suppose to get a free lipstick and pencil bit I kept trying to order it but the website wouldn't let me.”

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Posted 2 years ago

Hi Joanne, Thank you for taking the time to leave your review. We regret to hear you received the wrong product and you were unable to access an offer at the time of your purchase. Our Customer Experience Team have reached out to you directly from experience@napoleonperdis.com to discuss your comments further. Best, NPHQ

Posted 2 years ago

“I have a question about your Creme Blush product, ‘Save the Coral’. Is Napoleon Perdis actually doing anything towards saving our Great Barrier Reef, the oceans or fighting climate change? Or is this just a particularly cynical product name?”

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Posted 2 years ago

“The products were faulty and when I wrote to complain I received no response- I will not buy your products again”

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Posted 2 years ago

Hi Susan, Thank you for getting in touch. It looks like you may have missed the emails from our Customer Experience Team, following up your ticket. These came from experience@napoleonperdis.com, we hope to hear back from you soon. Best, NPHQ

Posted 2 years ago

“I ordered the Creme Blush Stick and it came broken. I emailed customer care immediately and still have no response a month later....”

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Posted 2 years ago

Hi Fiona, Thank you for taking the time to provide this review. We regret to hear you received a broken item! Our Customer Experience Team have been unable to locate any prior communications from you, so they have been in touch via experience@napoleonperdis.com. We hope to hear back from you soon! Best, NPHQ

Posted 2 years ago

“My order is 2 weeks late because the dangerous goods paperwork was not supplied to the courier servuce”

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Posted 2 years ago

Hi Madeline, Thank you for taking the time to provide your review. We regret to hear about your experience and these are the first comments of this nature we have received. Our Customer Experience Team have contacted you directly to find out more regarding this feedback and assist further where possible. We hope to hear from you shortly. Best, NPHQ

Posted 2 years ago

“Unfortunately I'm not happy with your service as when I opened my package my product wasn't in there only a free sample. I have been in hospital for the last couple of weeks. If I wasn't so sick I would have returned it to you. I should have kept the box but I have thrown it out as I was so angry.”

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Posted 2 years ago

Hi Diane, Thank you for taking the time to leave a review after your recent experience with Napoleon Perdis. We apologise for any inconvenience this may have caused. Our Customer Service Team have been in touch to ensure your whole order is received. Once again, thank you for raising this issue with our team and we look forward to your reply. Best, NPHQ

Posted 2 years ago

“I purchased 5 brushes and unfortunately I’m very unhappy..everytime I use them I have hair from the makeup brush all over my face !”

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Posted 2 years ago

Napoleon Perdis is rated 4.7 based on 1,401 reviews