National Mattress Reviews

Name: National Mattress
Address: 33, Belvia Road,, Toronto
Rating: 4.77

4.8 Rating 7,793 Reviews

96 %

of reviewers recommend National Mattress

4.8

Based on 7,793 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Phone:

800-631-4883

Email:

info@nationalmattress.ca

Location:

33, Belvia Road,
Toronto
M8W 3R2

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National Mattress 5 star review on 21st April 2024

Alfredo

Christopher C

National Mattress 5 star review on 20th April 2024

Margaret L

National Mattress 5 star review on 19th April 2024

Frank S

583

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery fast and on time amazing service great quality and value for mattresses”

Helpful Report

Posted 4 days ago

“Shopping for a mattress at National was a no pressure experience for my wife and I. We had never been to a National store so when we entered, we had a quick look and noticed there were many mattresses to choose from and a lot of inventory on-hand. We approached and engaged your salesman, Arnold, and explained what we were looking for. He gave a few tips on what types of mattresses to focus on. The information and price tags on each mattress allowed us to look around on our own and try the various types of mattresses in our price range. The mattress we picked was the same type that Arnold suggested and at a great price. Although free shipping was available, the rolled-up mattress fit in our SUV and we were home with a new mattress in about one and a half hours.”

National Mattress 5 star review on 3rd April 2024

Helpful Report

Posted 2 weeks ago

“Price of mattress is affordable and it arrived within a week or so (we were buying it from Kingston, ON). However, the mattress appears to have manufacturing defects. Gaps were found in the stitching at the bottom of the mattress and holes on the base as well. Very disappointed. Buyer beware.”

Helpful Report

Posted 3 weeks ago

“Goo quality, trying to exchange a 4inch box spring for a 7inch, since there was some measurement issues. Exchange process has sucked. Everything else has been great.”

Helpful Report

Posted 1 month ago

“The main problem respect when came in side the store very bad customer service take I never seen in Canada like the guy in side the store when came in side the store you help and respect the customer I was dissatisfied I hope you will fix the behavior”

Helpful Report

Posted 1 month ago

“Very, very disappointed. I can never recommend this company to anybody. The NM queen extra firm mattress has a toxic smell. I paid $592.00 to this kind of mattress, it was a rip off. I search and there are big stores selling better quality of mattress which is cheaper. Not like this, looks like no name brand mattress. I have mentioned the bad smell in my very first email to customer support but did not say any word about this complain. My allergy became worst cause of the bad smell and this mattress give me back pain and I only tried for 9 nights, just to give a try and suffering for the bad smell. My husband did not even want to sleep in the room cause of the smell. After giving a tried, we packed this mattress in the original bag, totally sealed with bad smell. It is standing in the foyer, ready to go. I even asked the customer support if he wants me to take picture and send to him, no answer from him. My few emails I asked Donnie questions, like if I will change this mattress to another one and let say, it will give me back pain again, what will be the next choice? Do you have anything in mind? I did not hear any answer about this question. I realized after they received my money seems they are ignoring customers. I even asked him to give back $400.00 and pick up this mattress for I already felt something about this company. I need to pay $95.00 to pick up and change for another mattress which I need to pay more money. I will end up of spending more which I can't afford. I even told him that I only borrowed money from my friend to pay my credit card inorder not to pay high interest. I was also in the business before but I did pay attention to my customers concern. You have to remember every customer is very important in the company. They are the one supporting your business and without customer you will end up of closing your business permanently. Customer is the back bone of your success in the business. Thank you very much. Please see below the reply of the customer support: As I've said before, I'm sorry, but there is nothing further we can do to help. I wish you the best in finding another solution. If there is a different matter I may be able to help you with, please let me know Thank you kindly.”

Helpful Report

Posted 1 month ago

“The products of this store are similar to low quality second-hand products and you will realize this when you unwrap the product. And what's worse is that when you want to return the product, you realize that this store is not like all the sleeping accessories stores in Canada and does not have a return policy. This is a clear fraud because they do not tell the costumers about this policy at the time of purchase, and there is only a small writing under the purchase invoice that he pays for it.”

Helpful Report

Posted 1 month ago

“Good selection with a reasonable price.”

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Posted 2 months ago

“The shopping experience was very easy. Their website was easy to navigate, and helped me figure out what I needed. The purchase was excellent, worked out perfectly for our bed. The service was great, gave me great information, and if I needed how to return it. I would recommend this place to anyone looking for a mattress or boxspring. Thank you.”

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Posted 3 months ago

“Enjoy my mattress so far. Extra Firm”

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Posted 3 months ago

“Good customer service. Same with the delivery guys. I was not able to be there to receive my order but they left it where I asked them too. Very appreciated! Thank you, Wendy Guerra”

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Posted 3 months ago

“Good service and good mattress”

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Posted 3 months ago

“Easy to order online and convenient and speedy delivery to my door!”

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Posted 3 months ago

“I found National Mattress a very good company to deal with. I was able to change my delivery date to a different day with the help of Conor T. Mattress came early and the delivery man was very polite. The mattress was very easy to put on the bed and will be perfect for my son. My son is away at school and doesn’t know about his new bed. It will be a surprise. I’m sure he will be very happy as he has never really had a good mattress and I always felt bad about that.”

National Mattress 5 star review on 22nd September 2023

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Posted 7 months ago

“Soft nice mattress and without toxic stuff that regular mattresses have”

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Posted 8 months ago

“The delivery process was smooth and fantastic. I'm very much satisfied with the quality of the mattress and the services offered by National mattress.”