Pela Care Corp. dba Habitat Botanicals Reviews

Name: Pela Care Corp. dba Habitat Botanicals
Address: 460 Doyle Avenue, 604,, Kelowna
Rating: 3.44

3.4 Rating 542 Reviews

60 %

of reviewers recommend Pela Care Corp. dba Habitat Botanicals

3.4

Based on 542 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	2 - 3 Hours

Visit Website

Phone:

7783859100

Email:

cristian@habitatbotanicals.com

Location:

460 Doyle Avenue, 604,
Kelowna
V1Y 0C2

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Pela Care Corp. dba Habitat Botanicals 1 star review on 6th February 2020

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never placed an order with this company and I tried explaining that to them but they didn't care.”

Helpful Report

Posted 3 years ago

“Not worth your time or money!!! This company is awful in every aspect from shipping to customer service to the product itself. Conditioner bars are stiff and crumble but feels like rubbing glue dots in my hair that dont condition and instead just stick. the deodorant is impossible to push up and is so lumpy that it feels like rubbing your pits with sand paper. this company chooses to ignore requests for a refund instead of actually adhering to their policy. Shampoo feels like it is damaging my hair. Please continue your search for low waste alternatives elseware with a more reputable company.”

Helpful Report

Posted 3 years ago

“It's a scam. I just got charged $30.80 for a $1 sample. READ OTHER REVIEWS who all had the same type of thing happen them! It's sad business is run this way by some companies like this one.”

Helpful Report

Posted 3 years ago

“first of all they are opaque and vaguely scammy! i only wanted a sample not a recurring subscription!! I didn't know it was a subscription until i got an email saying my "order" was on the way. I didn't set up an account but when I tried to so i could cancel this subscription nonsense their less than user-friendly website helpfully told me that an account was already using my email, but none of my standard throwaway passwords worked! also, I tried to reset the password but to no avail. no reset email has arrived and now the 'super-helpful' website is saying I tried that too many times. also: also, literally every time I try to log in or reset the password or create an account their stupid reCaptcha thing demand I identify some stop signs for their computer algorithms, literally seconds after I had just finished doing so for them. as for their products, I've only used them once and can't say anything positive or negative. but in what insane world do I need a monthly subscription for bar shampoo and conditioner?!? I don't blow through that much regular liquid shampoo or conditioner in a month and I have a freakish amount of hair…sooo how is any of this environmentally conscientious let alone "friendly" also i am honestly more than a little disappointed in pela case for associating with this mess”

Helpful Report

Posted 3 years ago

“I took advantage of the samples they were selling off of the Pela case website, so automatically this signed me up for a subscription. Since I hadn't created an account with them, I figured that I didn't have a subscription with them, and I had just made a one-time purchase. They notified me that my subscription was about to be renewed... what subscription? I try to login, and realized that I didn't have an account with them. So I figured that this notification of my renewal was their way of trying to get me to sign up for a subscription. Yesterday, I received a confirmation for an order of 3 deodorants, 3 shampoo bars, and 3 conditioners for a total of $91.80! I email them and they tell me that they cannot refund me because the order has been confirmed, even though I had no way of knowing this was coming, because I didn't have an account with them. The order has not shipped out yet, and they still cannot cancel the order. Now they tell me that I have to pay ship it back to them and they will refund my order. So to cancel my subscription, I had to create an account with them - confusing, right? This company is a mess. Great idea, but very poorly executed. Would not recommend getting involved. Don't take the bait on the samples!”

Helpful Report

Posted 3 years ago

“Geez this company is a mess. First, when you go to their website it is not easily intuitive to figure out how to login to your customer account. I, like others below me, got swindled into the monthly charge after purchasing the $1 promotion item. However, I had planned on canceling because I knew it would subscribe me. I forgot and that's on me, but my big issue is the fact that my bundle that was sent to me was three more deoderants of the same scent. Why would I want a total of four of the same mediocre deodorant? The process involving these boxes is dumb and not customer friendly. It auto-renewed to three deodorants when the pictures on the website make it look like they send you a variety of products in packages. Again, who in the world wants four vanilla deodorants? The website says customers can log in and change what comes in the packages but why wouldn't you ask the customer what they want at least in their first bundle instead of weirdly sending again 3 vanilla deodorants? Do you care what your customers want at all? This does feel like a scam to me as well.”

Helpful Report

Posted 3 years ago

“Do not buy from this company, they are scamming you by signing you up for a subscription without your permission and charging your credit card monthly. I don’t even know how I could sign up if I hadn’t previously made an account! Trying to email them afterwards was a disaster because they keep sending automated emails and fail to address your questions. They do not even have a phone number! There are many good alternatives to these products that I’m sure you’ll find does not come with a surprise monthly subscription.”

Helpful Report

Posted 3 years ago

“I bought a phone case from PELA and was super excited about it. During check out there was an option for $1 bar of soap so I clicked yes. Then a month later I was charged for a shipment from Habitat Botanicals without ever setting up an account. They won’t refund me and I had to set up an account in order to cancel an account that I hadn’t even set up yet. This is wildly misleading to the customer and I would never buy from them again. Too bad because the phone case from PELA is great.”

Helpful Report

Posted 3 years ago

“I wish I could give this company Zero stars but that’s not an option so I had to give them 1 just to write this review! DO NOT order anything from this company!! They are super dishonest and sign you up for a subscription after you order a sample product! They do not tell you they are keeping your credit card on file and they will be Charging you every month for a subscription box you didn’t even order. And what’s funny is you have to sign up for an account to even cancel this hidden subscription!!!! HOW DO YOU SUBSCRIBE TO SOMETHING YOU DIDN’T EVEN MAKE AN ACCOUNT FOR?? Then when you reach out to customer service they turn it around on you like it’s super clear which it’s CLEARLY not!!!! Then they want YOU to pay for shipping the product back!!!!!! They are so unprofessional and said of course you signed up for a subscription it’s not like we are giving products away for free!!!! Literally do not order from these people or you will be scammed out of your money as well! I will be disputing the charge with my bank and contacting the BBB.”

Helpful Report

Posted 3 years ago

“this is a scam, not because of it's products, but because they are dishonest. You will buy your phone cases on pela and at checkout you will be tempted with a "free trial" of vegan/natural products from habitat botanicals, once you choose your $1 gift they will not tell you that you now have a subscription for them each month, and that you will need to create an account to delete the subscription, and they do not tell you that the $1 will turn into $10.30 if you fail to send back their product and pay for shipping on your own. Their emails are automated with the same message because they encounter this problem very often. It is such a shame because they could probably sell their products without the shady business practices.”

Helpful Report

Posted 3 years ago

“I had such high hopes for Habitat Botanicals. They upsold me into buying a couple months worth of their products back in April or so. A month and a half later, they finally emailed me that my package was sent out. Never received it. I contacted customer service who put in another order and promised it would be a priority. Another few weeks and nothing. I had to contact customer service again and then they finally sent it, only to be missing products. Every time I've contacted customer service, they will answer the question, but do nothing to retain you as a customer. With as many poor reviews lately, why not go the extra mile and try to keep customers? Also, the products I received looked NOTHING like the pictures other people have posted or what was online.”

Helpful Report

Posted 3 years ago

“The same story as many described below, I bought a trial package for $9. After one month I was notified that the second package was shipped and I was charged $43. The support was useless. I had to create an account to cancel the subscription that I never subscribed to. The support told me that they will issue a refund when I will send the package back for my own expense. I opened a dispute with the credit card, they froze the funds while investigation proceeding, and after 2 days the credit card was happy to get my money back. Dishonest business is not appreciated.”

Helpful Report

Posted 3 years ago

“If I could leave 0 stars, I would. I was led to believe that I was receiving a "$1 product with free shipping" with the purchase of my Pela phone case. I was signed up for a $30 monthly subscription box without creating an account and when I reached out about a refund I was told I would have to pay to ship the product box before I received a refund. They wouldn't cancel the order or refund me for the box I never ordered.”

Helpful Report

Posted 3 years ago

“This company is a complete scam. They offer discounts and take your credit card information without informing you that you are being signed up for a subscription. When they charge you it is in USD even though the product is made 45 minutes from where I live. When I advised them of the error (being charged and subscribed without consent) they told me I had to sign up for an account in order to cancel (meaning that I never actually signed up for anything willingly). When asked to cancel repeatedly I was told I needed to sign up to do so. I was not willing to put my payment information at further risk as I had already been charged without consent. I was told by Shaylee that the company does not have a phone line (bizarre) and that they do not provide refunds. I was also ignored regarding my concern of never signing up. Third company is a scam. They also did this to a friend of mine who had the same experience. They do not make it clear that they are taking your payment information for further charges. They do not offer decent customer service. And clearly are not even legitimate enough to offer a phone line. I am in customer service. I am well aware that this this not reasonable. Never ever use them. Terrible company.”

Helpful Report

Posted 3 years ago

“The customer service is horrible. They are unwilling to work with you to solve problems and are short over emails. Their customer service team is the worst I’ve ever contacted and will NEVER support their company or their sister companies again.”

Helpful Report

Posted 3 years ago

“NOT A SCAM! They had processing delays that meant I did not get my stuff for 2 months. Obviously I was upset when I thought I was getting scammed. It will take growing pains for eco companies to learn to compete with the giant manufactures. Stick with them...I got everything I ordered and love the stuff. GO GREEN! (Picture is my actual order)”

Helpful Report

Posted 3 years ago

“Order products 2.5 months ago and nothing. I’m promised a refund and no money. They say they will add to the order and ship immediately for my patience and nothing. This is ridiculous.”

Helpful Report

Posted 3 years ago

“Do not purchase from them. They lie and take your money. I’ve been waiting since 3-22 and contacted them Numerous times only to be told it’s lost, we will re-ship, sent me a bogus tracking number. I will be contacting my credit card company since they will not refund my purchase which they cannot fulfill. You should be ashamed Of your company right now new or old, taking advantage of people during a pandemic.”

Helpful Report

Posted 3 years ago

“This company is unethical! They do not deliver! Stay away from this company, there are better options out there with companies that have integrity, and run a honest business!”

Helpful Report

Posted 3 years ago

“Ordered on March 30. Still no product or expected delivery date. As of April 30 I am being told to give them another week or so. This is not acceptable for the cost of this product.”

Helpful Report

Posted 3 years ago

Pela Care Corp. dba Habitat Botanicals is rated 3.4 based on 542 reviews