Pela Care Corp. dba Habitat Botanicals Reviews

3.4 Rating 542 Reviews
60 %
of reviewers recommend Pela Care Corp. dba Habitat Botanicals
3.4
Based on 542 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
2 - 3 Hours
Read Pela Care Corp. dba Habitat Botanicals Reviews
Visit Website

Phone:

7783859100

Email:

cristian@habitatbotanicals.com

Location:

460 Doyle Avenue, 604,
Kelowna
V1Y 0C2

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Pela Care Corp. dba Habitat Botanicals 1 star review on 6th February 2020
Brooke Powell
Pela Care Corp. dba Habitat Botanicals 5 star review on 3rd January 2020
Anonymous
Pela Care Corp. dba Habitat Botanicals 5 star review on 22nd December 2019
Anonymous
Pela Care Corp. dba Habitat Botanicals 5 star review on 26th January 2019
Amanda Wagner
Pela Care Corp. dba Habitat Botanicals 5 star review on 26th January 2019
Mikea Knopp
Pela Care Corp. dba Habitat Botanicals 5 star review on 14th January 2019
Sarah Morrish
Pela Care Corp. dba Habitat Botanicals 5 star review on 28th November 2018
Kaylyn Butorac
Anonymous
Anonymous  // 01/01/2019
resounding with everyone else, i was also scammed into a subscription. i had gotten some of the $1 offers are buying a pela phone case. the site talked about the membership perks but did not explicitly tell me i was signing up for it. i had gotten an email saying it was time to renew my subscription but i disregarded it as i had no account with them and never signed up for one. i then get a shipment confirmation for a subscription. i did get a response from the company but it was a generic one (my flatmate got the exact same one). i wish i read reviews and returned to sender instead of paid for shipping. products: deodorant is dry and doesn’t feel like it does much. the smell is also quite strong. the shampoo and conditioner bar dried out and stripped my hair (long, thicker, wavier). my hair didn’t feel clean, just as if i got it wet. it was an unpleasant experience all around. i will not be buying their products ever again.
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Posted 3 years ago
I ordered a Pela case and was offered a free gift from Habitat Botanicals. They automatically signed me up for a membership and sent me over $60 worth of products and charged it to my card. When I went to return them, they would not pay fort the shipping costs. Very frustrating and not worth the free gift in the end.
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Posted 3 years ago
The deodorant gave me a very painful rash
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Posted 3 years ago
It signed me up for a subscription without my consent and now is going to charge me at the end of the month. I am only 16 do you think I can afford a monthly subscription?! This is a terrible company ripping people off!
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Posted 3 years ago
STAY AWAY. This is a dishonest company. I placed an order which I was moderately happy with, but was then "subscribed" to an automatic shipment without my consent for over $60. When I emailed about the mistake, they said they would refund me if I sent it back at my own expense because it was too late to cancel (I never got an order confirmation, just a shipping confirmation). I was also informed that I had to cancel my "subscription" that I did not sign up for bu logging into an account that I had not yet made. I created an account to find that I had a 3 month subscription active that I had been charged for in full (again, never signed up for this OR opened an account), which I cancelled. It was then that I realized there were so many online reviews about this company scamming people. I emailed them about this and either got automated responses with more "deals" or quick, thoughtless responses that did not resolve my issue. I took it unopened to the post office and had them "return to sender" which lets you send it back without paying for the shipment (make sure it's unopened or they won't allow this). Hopefully I get a refund as promised. What a garbage company, ripping people off during a pandemic who are trying to support a sustainable business.
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Posted 3 years ago
Same as everyone else. $1 trial offer and charged $30 for three bars of soap the following month. The product worked well, and I probably would have ordered it again anyways, but now I’ll NEVER buy anything from this shady ass company again
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Posted 3 years ago
Should have read the reviews before trying their $1 trial. The website is very vague with their offers and was not about to be roped into $20 a month for soap I won’t see for 2 month. The website made it very difficult to access my account to cancel the subscription. Then when I contacted support I got a very generalized email, which makes it apparent they know many people have this issue with their business model.
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Posted 3 years ago
Product is fine, but the customer service was very poor. I would not buy from this company again. I had to ask my credit card company to dispute the charge since they wouldn't cancel a subscription service that I didn't sign up for. "Misleading trial offers" are listed on my credit card's reasons to dispute a charge. Very grateful for my credit company's help on this because I have NEVER experienced such dishonest business practices! For what it's worth, I have gotten exceptional customer service from their sister company, Pela.
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Posted 3 years ago
So disappointed with the Habitat Botanicals Experience. I have been trying to cancel a subscription that I apparently signed up for (had no idea and is costing me $50/month), yet unable to remember my password and the password reset link doesn't work. I have tried contacting them directly and writing this review is kind of a last resort, pleeaasseee I need to cancel this subscription. I can't afford it and I don't go through the products that quickly. As for the products: shampoo and conditioner bars are actually pretty good... but the deodorant really hurts to put on and doesn't really do anything in the way of deodorising (so would really like to stop paying for that ASAP). Pretty sad to have to write this in a review habitat botanicals, would love if your reset password link just worked or you responded to my email. Thanks.
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Posted 3 years ago
Zero stars. It took almost 2 months to receive my order and the customer service was terrible. They were absolutely clueless and just kept telling me what I want to hear. They couldn't even figure out where my package was and there was no real tracking number provided. Now Pela phone cases have taken over their customer service and refuse to do anything to make the situation right. No accountability whatsoever. Don't buy from either of these companies. They don't care about their customers and just make excuses
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Posted 3 years ago
Signed up for the $1 product bundle and then before I even got to try the products they charged me $90! This was two months ago and I’m still trying to get my money back. They made me pay return shipping even though i told them not to ship out the products before they even shipped but they told me it was too late. Today they finally told me they refunded me and I looked and they only refunded $65 out of the $85 they owe me as if I wouldn’t notice. Plus the soap made my back breakout. I tried to leave a review on the website and you can’t. It shows reviews but you can’t leave one so they are obviously fake. I found out about them through their other company Pela case and I will never order from any of their companies again.
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Posted 3 years ago
I don’t trust this company or it’s products. I got an offer to try out the lip balm for $1 while shopping with a partner of Habitat Botanicals. The lip balm dried up after about 2 days even though the cap was on it the entire time. A couple weeks later I found a $20 charge from the company for products I DID NOT order. Seems that by getting the sample they somehow also got me to subscribe to a monthly plan? The unsubscribing process is confusing and it’s unclear if you successfully unsubscribe or not . I can’t speak to the other products (I hope they’re great because I would love to have more sustainable beauty / health options) but the company just feels shady to me now. DO NOT GET THE SAMPLE PACKAGES.
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Posted 3 years ago
If I could give this place 0 stars I would. I ordered a sample bundle that was portrayed to be 8 dollars. I received my order, thinking that was it. In the fine print, I guess, as I never *SAW THIS*, it apparently said it would be shipped out *every month*. I was charged $40 without consenting. During an economic crisis. Absolutely disgusting. I understand this company cares about the Earth but please try care about the human inhabitants trying to make ends meet. Doesn't look like you care about that. Disgusting.
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Posted 3 years ago
Did not sign up for subscription, plus I'm having a hard time getting out of it
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Posted 3 years ago
Tried the 1$ promotion. Was satisfied with the products at first, but then Habitat "renewed" a subscription I never intended on having. I was charged $40 US for something I never agreed on purchasing. Plus, the company was not helpful and very vague on how to cancel the subscription. Would not recommend just because of the overall experience.
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Posted 3 years ago
Absolute scam! I unsubscribed from their services and continued to be charged. They were purposely unhelpful trying to resolve the issue.
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Posted 3 years ago
They are horrible and scam people by subscribing you to their products without even asking. Don’t buy from them. It takes them weeks to send you your order bur the things they scam you with (subscription) they ship it the same day that they charge your credit card. Not really ethical they only care about money and not their service.
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Posted 3 years ago
THIS IS NOT AN HONEST COMPANY. Do not buy any products, especially the $1 items unless you want five to fifteen dollars to be removed from your bank account each month. I made two initial purchases on their list of $1 items only to battle a subscription that I did not create for the next three months. Despite canceling these subscription, they have still charged me the five and fifteen dollar amounts (without receiving any additional items). I have asked for a refund but have not received any response thus far. I am all for buying in bulk and an automatic subscription, but I need to give willing consent for this to occur. I guess the subscription service was sneakily built into their $1 deal, but this is SHADY and not ethical. To top it off, I had to create and account just to cancel my subscription. Not sure how that makes any sense. Especially in the middle of a pandemic when so many are struggling just to make ends meet, this is not acceptable. It is such a shame because for anyone who strives to live zero waste, they will know the struggle of scouring multitudes of online shops for the best prices and products. If you WANT a subscription, by all means go ahead. Other wise, DO NOT buy anything from this company.
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Posted 3 years ago
This company is intentionally deceptive. Do not purchase from them, and frankly, do not support them by purchasing from Pela (they have acquired Habitat Botanicals). If you have received a package from them that you don't remember ordering, DO NOT OPEN IT AND RETURN IT TO SENDER. Habitat Botanicals will have to pay for the return shipping costs.
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Posted 3 years ago
I wanted to try a product from here and was offered a trial of 1 product for $1 after purchasing a Pela case. Unclear to me at the time, while doing this I was signing up for them to send 3 more of this product a couple weeks later and charge $30. As I had only recently received the first product not only did I not require 3 more that soon, it was very unclear that this "subscription" service was now active. I suppose the emails they sent went to my spam folder in regards to this service. I also had to create an account to cancel this subscription as I did not have one before, which not sure how I would have a subscription to an organization without even having an account with them. Needless to say, I wasn't able to cancel the order. Overall disappointing and can't imagine this is the first time this has happened.
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Posted 3 years ago
Pela Care Corp. dba Habitat Botanicals is rated 3.4 based on 542 reviews