“Tried to open fixed rate ISA. Applied online with screen saying "close tab and proceed" which it didn't as the page was now closed. Pointless activity obviously not tested. Called up to be eventually told cannot deal with online application on phones. 1 hour wasted. Attempted to use Cora, their online bit but there is no obvious place to click like "click here to speak to Cora". Eventually get through and nothing could be sorted. Meanwhile, I had email to say there was a message waiting for me and all I had to do was log on. The message would have said this is your account number but the irony is that I did not have my account number. Can you see where all this is going? Another Cora visit and after another hour the agent said call back tomorrow. No letter came through for me but my wife had hers and we opened at exactly the same time. Jumped through hoops to set up the app to then be told it was a much lower rate. Aagh. This company is awful. No way are we going to trust them with our money. Don't deserve bailouts or any help until they have the basics sorted. Went with Tipton instead which by comparison was an absolute joy.”
“Had my card stopped - not my fault - spent hours on the phone from Spain…
Left with no access to funds. Received a new PIN eventually…same PIN as before! Card declined again. Still waiting for contact! Abysmal service.”
“Absolutely shocking service from Nat West. I have given 1 star but would actually give no stars for the way that you treat customers who have advised that their husband has died. Freezing accounts when you have all the documents advising you that I am the sole beneficiary. Direct Debits are not being paid either so my email box this morning had enquiries from providers as to why payment had been declined. Instead of grieving, I am now having to placate providers. This is not justified when there are ample funds in the accounts to pay direct debits. Nat West have left me with no resources to pay for my husbands funeral nor purchase a wreath. I have had to rely on my son having to pay using his credit card and I will expect Nat West to pay any interest that he may accrue on the card! All relevant documents were taken to the Romsey Branch on Friday 13th and I was assured that payment to the undertakers would take place and it hasn't and because I am now in danger of having the funeral cancelled, my son has stepped in.
Nat West seem to think it is okay for me to have debt piled on me and to get a lower credit rating!! I have also been advised that Nat West will only accept payments into the accounts in the name of my husband only and that means my pension will not be paid in so that will mean more headaches for me.
Nat West you need to get your act together.”
“It is impossible to get anywhere with this bank and I have wasted so much time trying to do so. We have been told on multiple occasions that our issues will be resolved and codes will be sent or cards will be sent, and they never are. I am a director of an organisation and am currently totally unable to access any money or view our account. The last time I contacted them, I had to wait over an hour for somebody to chat, and then that person ridrected me elsewhere, to someone who did not resolve my problems. Today, I was told I was speaking to a person in the chat box (not entirely confident it was not a bot), and I requested they call me as I needed to be somewhere, and I can't afford to keep wasting time getting absolutely nowhere. They didn't acknowledge the two requests to call me, and ended the chat instead. To add insult to injury, they have outcome measures at the end of the chat - how likely are you to recommend NatWest based on your experience? - I responded quickly, pressing the score on the far left to indicate my high level of dissatisfaction - a score on the far left is almost always the lowest rated score on a scale like this, but they had flipped the numbers around so that it started with 10. So I ended up scoring an absolutely useless service with the highest mark. To be clear, I would NOT recommend this bank for business banking. Avoid if you want to actually do business or access your money.”
“Don't think having Power of Attorney will make it easy to open a fixed savings account for your relative. Setting up telephone banking makes no difference and it will take a fortnight to set up Internet banking as two separate things have to be sent in the post. I was misled on the phone that I would be able to supply my relative's address if I waited for my telephone banking codes but this wasn't true so I wasted not going into a branch to tell them in the meantime. I do think they are deliberately delaying my relative getting any interest by making up excuses not to. I think it's disgusting”
“Liars and cheats!
My experience with them was not profitable. I tried to withdrw multiple times but it never happened. They have the best replies but they never make you withdraw your $$. I'm only glad I was able to find _ECOBAN SECURITIES , IO_
I submitted all the evidence to them and they fought for me to get my $$$ back.”
“If it was possible to give no stars I would .
We banked with NatWest for over 40 years both business and personal, they used to be outstanding but over the last 10 years this bank has hit rock bottom.
Customer service is appalling both on the phone and in branch .
They closed all our accounts with no reason or explanation at all .
I would never recommend this bank to anyone ever .To close people bank accounts after 40 years with no explanation is truly disgusting”
“Being new to the country, they are the only bank that gave us an account; however, that being said it took a while and when I got the account I wrote a cheque from my US bank ( I could not wire the money from the US bank without being there) so I wrote a check. I got four answers as to how long it would take for that money to show up in my account which ranged from 2 weeks to 12 weeks. The person who was to have been the authority was at the number I called on the back of the debit card. He told me in a uncertain terms it would take 6 to 8 weeks and that when it arrives it goes to a clearing house. No one knows what happens after that He said "you probably should've asked before you deposited the cheque." which I thought was rather rude because of course I asked. The bank must care very little about telling their staff the answers to questions that they probably get asked all the time. BTW, none of the answers or guesses were correct. The app was supposed to be very easy to set up but yet it took tech with me about an hour to get everything done. Also I cannot send money to a nearby business because the business has an ampersand in their official name and the app the bank keeps correcting it to the word "and." when I go to verify the recipient it wont because it says it's the wrong name of the company. of course when I ask for help I get a message thay I will get a call back, but it doesnt happen. The banks have closed so many offices they don't have enough people working there and basically they just don't care.”
“Unpleasant, barely adequate bank. Due to me making a number of complaints which have all been agreed fair they are now making it impossible to remain with them. Recently they bounced a direct debit to another bank that put me just £30.28 over the overdraft limit, this was rectified first thing in the morning yet they still bounced it. At the same time a subscription payment of £39 went out, so why did they bounce the bigger, more business and credit damaging payment ??”
“Just spend 40 minutes with an amazing NatWest staff member. Bassem at Welwyn garden city branch.
So knowledgable, helpful, thorough and understanding. I was with my 84 year old, slightly deaf mother, who can use the app alittle but needs advice. He responded to the situation really well amd made sure he responded to my mother, looked at her as he spoke to her ( even though I was asking most of the questions).
A wonderful credit to NatWest.”
“Process to open account long and torturous. No customer service available - they don’t answer phones. A week after starting process still no ISA opened. In meantime I’ve opened and invested with Leeds BS. That’s £40k NatWest wont be getting.”
“I have recently changed my bank account…
I have recently changed my bank account to NatWest to get the £200 offer. It is the worst thing I have ever done. I have been on the phone for two days now, 6 calls and listening to an automated voice, which has done my head in. The staff I eventually spoke to were lovely though. I still cant access my account or money, so I’m up there without a paddle. It is by far the worst service I have ever received. NatWest you are appealing. Oh, you may cancel my account as I have a view… Oh yea, still locked out of my A/C as they go home at 8:00pm, and I’m supposed to go on holiday tomorrow… We’ll, that’s cancelled!W”
“The poorest customer service and communication I have ever received from any company, and they still have my money after closing my account for no reason at all, don’t use this bank”
“Closed our business bank account and we were unaware. Claim they sent a letter giving notice which was sent to our old company address. Now we can’t access our company money. You can’t escalate this within NatWest and you can’t speak to anyone senior. They only send out the one letter and no further letters or notifications are issued. We may gain access to our accounts apparently, failing that they will send us a cheque once they ‘formally’ close our account. We have suppliers to pay and wages and can not access anything. Do not use this bank for business banking”
“Phoned these up today to say that my loan payment would be a day late and that the direct debit payment due today won’t be able to go out , made me feel more stressed by saying if I missed this payment then they could give it to debt collection agency’s , instead of reassuring me that it’s fine just pay it tomorrow when I said I could make the payment , very poor service, you think your doing the right thing and just makes you unnecessarily worry , roll on tomorrow to pay this first missed payment I have ever done , offer you there are places out there like Payplan and step change to help you , if things get worse then step change say they can help even writing off some of the debt , never knew this so all because I had to pay abit more on the electric and food this month and that this was an oversight on my behalf , learned that they don’t really want to help and would risk getting some of the debt written off , great way to run a business,”
“Horrible deducting money for havinf account with them and having income needing pay interest fee to them for being customer chargers money out of nowhere with bill showing interest fee paid, never overdraw a penny never borrow any account never run out of income and so they charge for that”
“Been struggling to set-up a new direct debit mandate for my Natwest loan and for the last month, the call queues have been horrendous but low and behold Lauren - Birmingham branch managed to show me a light at the end of the tunnel. She was out to help sort out my problem, her tone of voice, her calm and enthusiasm could be felt on the phone. She had excellent customer service, was patient and she has promised to do a follow up call to make sure everything is sorted. Natwest - "she deserves a bonus"! Good on you Lauren! Keep up the good work> Juliette Omona”
“Rubbish bank!!!! Trying phoning for help. They just put the phone down on you or pass you around and around to different departments. Until you are back from the start. Probably the worst rated bank on this planet. Well done NatWest! 👏🤡”
