Natwest have a Customer Happiness Grade of A-. Customers love their refunds and are happy with their customer service.
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I was also refunded for a scam a few months ago.
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- Anonymous
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I recently had a problem with an item I'd bought, it wasn't a scam but, communication was very poor, the problems with the issue created a perfect storm but the online staff member was very helpful and unassuming, and resolved my issues brilliantly, as a result I was sent an item promptly and recieved another refund, I'm very happy thank you, even with online banking I felt reassured that I wasn't just another number thanks Chris!!
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- Chris Osborne
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Excellent service from Natwest Chapel Allerton branch in Leeds. Patient and professional service to help me set up biometric security on the App. Positive experience, well done.
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- Nick
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I am so happy with his customer service and because of him i will be staying with Natwest, before this i was considering moving banks.
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- Jessica
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She had excellent customer service, was patient and she has promised to do a follow up call to make sure everything is sorted.
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- Juliette Omona
