Neff Reviews

1.4 Rating 126 Reviews
6 %
of reviewers recommend Neff
1.4
Based on 126 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Customer Service
Communication Channels
Telephone, Email
Queries Resolved In
Under An Hour

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Neff 1 star review on 15th January 2023
Brendan Flood
Neff 1 star review on 13th January 2023
Richard Hammond
Neff 1 star review on 31st December 2022
Annette Power
Neff 1 star review on 31st December 2022
Annette Power
Neff 1 star review on 31st December 2022
Annette Power
Neff 1 star review on 31st December 2022
Annette Power
Neff 1 star review on 31st December 2022
Annette Power
6
Anonymous
Anonymous  // 01/01/2019
Contacted Neff customer service after hairline crack appeared in my job when warming a pan of soup. It’s at the very edge of the glass. Picture and email sent to Neff. 2 days for response advised not to use it. Called another advisor who could not see any job ref/notes. She Raised one and asked me to email first advisor Rita to update with the email exchange. Which I did... complicated? Today Rita replies with this information- Fault usually happens when heavy object dropped on hob. It hasn’t. Why aren’t they interested in following up the information I’ve shared? So I now assume it’s not fit for purpose. Rita also ignored request to update reference so I assume my email exchange will be filed in the bin. I’d have appreciated more interest in fault and investigation. I know faults have been reported in other hobs. I’ve gleaned this from searching the web. Worse is the lack of interest. Follow up non existent. Shame on you all. I paid for what I thought was a quality brand. Up in til now I was very pleased with product. Customer service let’s you down badly. Does Neff not care? Very unhappy.
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Posted 4 years ago
Long story short, we've always bought Neff as they've always been great appliances in the past. Spent £1200.00 on two side by side ovens (along with a lot more on dishwasher and gas hob etc) and they're not great. One has started to malfunction after very little use. The ovens were bought then kept in their boxes for about 18 months or so whilst the house was finished so the warranty had almost run out before we'd even installed them. I contacted Neff about the issue but the customer service was appalling. Firstly they promised call backs which never came, then they side-stepped and squirmed their way out of every thing I said to them with excuses and then in the end just shrugged their shoulders and really couldn't care less. In the end it's either I buy new parts for us or their engineers to install plus the cost of the engineer call out. The problem though is intermittent and an engineer would have to sit in my house for approx 1 hour to see whether the fault occurs. I cannot recommend Neff anymore - terrible appliance, terrible customer service.
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Posted 4 years ago
Purchased Neff B57CS24NOB electric oven with hide and slide door as part of a very expensive new kitchen.The glass in the oven door has full length streaks running down inside it.To get rid of them there are two and a half pages of instructions and three panes of glass to remove to clean it off.Thinking the door was faulty I wrote to Neff who ignored my letter.I then telephoned to be told I have to clean it.What is the point of having the self cleaning oven if the glass is all this hassle.Worried I will not get it back together again.
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Posted 5 years ago
Neff ovens are fine while they last BUT any attempt to get help from the so called "customer service" department is fruitless. Once you get through - a major time effort - a patronising person tells you that the best thing going to do would be to buy a new oven! This I did, £I bought an AEG oven that proves to be very satisfactory.
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Posted 7 years ago
Neff send an Engineer without explaining or clarifying the call out charges and did not even clarify if the appliance was out of warranty.Send me an invoice directly without any clarification.The onus of explaining a call out charges is directly on NEFF and also to sate whether the appliance was inside or outside guarantee.Poor customer service.
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Posted 4 years ago
I am absolutely shocked by all these bad reviews. Currently waiting for stock to become available for the Neff U2ACM7HN0B. Having read most of these reviews I will now be looking elsewhere. Neff, listen and respond to these reviews as a matter of urgency. Lucky escape for me!
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Posted 5 years ago
"I had an awful experience with their customer services. The individual named Matt could not have been more unhelpful and obstructive. Dealing with NEFF has been a very unpleasant experience."
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Posted 6 years ago
Ordered white hob t26br46wo, now after 8 days have returned 4th hob as all have had paintwork chipped or black showing through on edge where meets w/top.Very poor,where is quality control,appears paint work too thin.Reported to customer service,asked for manager none available,never even logged my details,apologetic but did not appear interested.
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Posted 6 years ago
Neff or NAFF as we call them are unable to run a customer service department at all. For the second time in 3 weeks 30 minutes before the 2 engineers were due to arrive to repair our fridge freezer they have cancelled as the parts are still in Germany.(NAFF only import spare parts for their own products 1 at a time apparently.) Yet we had a phone call from the engineer both times informing us he would arrive to do the work. We also had text confirmatimation as to their arrival time., both times. Then they just ignore you! They don't phone back and are incapable of communication on any level. I WILL NEVER BUY NAFF AGAIN. Poorly quality Fridge Freezer, Oven and dishwasher...............
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Posted 7 years ago
I just find Neff the most awkward, difficult, robotic, non customer connected organisation I have ever had the misfortune to deal with. Nothing... but nothing is simple. Everything is made as difficult as possible and without a smile. Never again.
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Posted 7 years ago
We have Neff Microwave, Double-Oven and Hob and they are around 2-3 years old. Just out of warranty (days!) the Hob display went faulty. Luckily for us Neff came and repaired it but told us that water had got in… possibly steam!! So don’t forget not to book anything on your Neff hob. Now the LED display on the microwave is faulty making it difficult to read… yet again Neff say this might be a “water issue”… like steam. So it would seem to me that Neff kitchen appliances are excellent just as long as you don’t use them for their intended purpose!! Very disappointing because whilst not being the most expensive appliances out there, they are by no means ‘cheap’. Certainly wouldn’t choose Neff again :-(
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Posted 6 months ago
I purchased the following Neff appliances for my kitchen and so wish i DID NOT do so please DO NOT purchase 1. Induction hob with integrated ventilation system 2. Pyrolytic Slide and Hide Single Electric Oven 3. Built-In Compact Electric Oven with Microwave 4. Fully Integrated dishwasher They are just barely two years old and 3 out of the 4 have been repaired so far and i now have another fault and Neff tells me there will be a charge now as they are out of warranty I am disgusted of the service from Neff PLEASE buy another make
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Posted 3 years ago
I wouldn’t buy another neff hide and slide although I loved their product previously because I can’t clean the doors.
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Posted 3 years ago
Like many others we bought Neff on its supposed reputation - before seeing this site. Our oven has just tripped out and does so every time it is switched on but Neff can't get an engineer out foro 13 days. So 2 70+ year olds are expected to live on sandwiches? What worries me too is that NEFF is just a badge and that many other brands are made by the same group and presumably just as dodgy?
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Posted 3 years ago
First time we used the oven condensation got between the glass to clean it you have to take the door off which you need a screwdriver and coin for and takes about 20 mins to do that’s okay but not if I have got to do this frequently not a good design at all If I had known this I certainly would not of spent all this money on a very poorly designed appliance
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Posted 4 years ago
According to their senior technician, we should not necessarily expect our top of the range Neff Hide and Slide oven to last more than 2 years!! It has been confirmed (verbally) by 3 separate NEFF engineers that the heat from the oven has damaged the control unit leading to an intermittent fault. These engineers have all also confirmed (verbally) that it's a very common problem with the Hide and Slide ovens. All 3 engineers have confirmed that when the control unit is replaced, the download of the new software regularly causes the control unit to crash, which destroys the control unit and, in the process of doing so, damages the oven's power module So, we had a functioning oven with an intermittent fault. After 3 separate NEFF engineer visits we now have an oven that won't even switch on. The original control panel (that functioned but had been damaged by the heat from the oven) was not fixed but moreover is now dead because the NEFF software update crashed. Neff want £339 to replace the control unit that was damaged by their software crash AND £350 to £500 to replace the power module that was damaged when their software update crashed. Customer service is poor. Scripted repetition. Staff who don't listen (or simply don't have the training to understand), talk over you and force you off the phone. Told to email an anonymous email address. Going into our second month without an oven. Engineers great. Try their best but product is not fit for purpose, software is faulty and they're poorly supported by NEFF
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Posted 4 years ago
The WORST CUSTOMER SERVICE EVER! I have now been without an oven for 6 weeks. My husband was trying to fix the handle of my hide and slide oven door and had to remove the inner glass to do so. As he was trying to refit the door, the inner glass shattered. I live in Australia, so when I ring NEFF I get the UK. I explain what has happened and that I need to replace the glass. They lodge a job with their 'service' provider here and tell me that they will contact me within 48 hrs. No contact made, so after 6 days I ring them. They tell me that they tried to ring me but must have a wrong digit in my number, but they have scheduled a call out a week from the day I ring. It is a Monday and we both work, but we don't want to miss the service guy, so my husband comes home at lunch and works from home for the afternoon. When the guy arrives, he looks at the oven and, wait for it, tells us that we need new glass. Here's me expecting he will arrive with the part and replace it but oh no, no such thing. Then I get a bill for the call out for $90. I rang them and refused to pay and then contacted Neff and told them I wouldn't be paying for the call out for them to tell me what I had already told them. They accepted this and so I didn't have to pay. The service people then send me a quote for the new glass which they will only order after I have paid for it, so I pay for the glass. Two weeks go by and I hear nothing from anyone, except the email from Neff asking 'How did we do?', you can imagine my response. So I ring the service repair people and they tell me my glass is arriving on the 2nd of July (so in 4 days), it is coming from Germany. I hear nothing on the 2nd so I ring on the 3rd and they tell me it was arriving in Melbourne on the 2nd ( and I live in Perth) and they have no idea when it will arrive in Perth. It is now the 10th July, I have once again rung the service provider to inquire about my glass and they have informed me that the glass was delayed from Germany and that it is leaving Melbourne today ( it is in fact a shorter distance from Perth to Germany than Melbourne to Germany). So I'll gauge that it will be 7 weeks or more by the time they come to install my glass. We are a family of 5 and it has been a huge inconvenience to be without an oven for this long. This is not my only experience with the extremely poor customer service of Neff. A year ago my dishwasher stopped working, I had used one of those recommended cleaning products. I rang Neff and virtually the same scenario with me having to contact the service provider. They took so long to come out that I decided to have a go myself so I turn on the dishwasher and it had fixed itself. Unfortunately, my whole kitchen is Neff appliances, but I will never buy them or Bosch again.
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Posted 4 years ago
The worst company on the planet. Customer service is non-existent. On more than one occasion the engineer have simply walked in and walked out mumbling things such as 'they don't pay me enough to do this job'. All because my flush induction hob had to be 'uninstalled' to fix it but they refuse to re-install it. Re-install means having to silicone it back in. No indication that this was going to happen when you book appointment. Madness. Stay far far away is my only advice.
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Posted 4 years ago
We are disgusted with Neff Products and Neff Customer Service who will not take on board the design fault with the glass doors and drawers of the built-in oven, coffee machine and microwave combi. Very soon after we had these fitted one of the glass drawer fronts and a door chipped. These were replaced. Then it happened three more times. We are careful retired people with no children ever in the house. It seems to happen with the slightest knock of a mug/cup etc. It is not the mug/cup that chips but the glass on the built in products. Neff will not accept there is a design fault. It is not good enough to keep charging us for replacements doors and drawers. The glass is not up to standard or this would not keep happening. We have for eg: a glass breakfast table and this has never happened to that, and it is constant use. Glass doors should not shatter so easily with a gentle knock from a china mug. There is something very wrong, and it is also dangerous. This should not be happening. We will never buy Neff products again. The quality is very suspect. There is an obvious fault with the glass. We have explained this to them time and time again but Neff will not accept responsibility. They do not care and will not listen. Do not buy Neff.
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Posted 4 years ago
Our slide and hide door came of the railings on one side. The sensors are gone on our cooktop so it has a mind of it's own. It takes a week for the service people to come out to confirm what is wrong and try and fix it. It has now been a month. Grrrr! So many calls. Management hide from calls so the poor customer service person cops the abuse. They couldn't organise a root in a brothel with a fist full of fifties.
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Posted 5 years ago
Neff is rated 1.4 based on 126 reviews