NetPal™ Reviews

Name: NetPal™
Address: 20-22 Wenlock Road, London
Rating: 4.66

4.7 Rating 477 Reviews

92 %

of reviewers recommend NetPal™

Company Reviews

Questions

Metrics

4.7

Based on 477 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

Visit Website

Phone:

02921 287 336

Email:

administrator@netpal.co.uk

Location:

20-22 Wenlock Road
London
N1 7GU

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DON'T WASTE YOUR TIME AND MONEY HERE. THIS GUY, MARK, NOT ONLY IS HE RUDE HE IS VERY VERY VERY UNPROFESSIONAL. AFTER BEING MISLED TO BELIEVE MY PHONE WILL UNLOCKED IN 1-4 DAYS, I WAITED AN EXTRA 6 DAYS BEFORE CONTACTING THEM BECAUSE MY PHONE WAS STILL LOCKED TO VODAFONE AND I GET A BARRAGE OF INSULTS FOR BEING VERY PATIENT WITH THEM. INCLUDING BEING CALLED A THIEF AND ALL SORTS OF THINGS FOR EXERCISING MY RIGHTS AS A CUSTOMER. SO IF YOU'RE GOING TO DO BUSINESS WITH THIS COMPANY, DO SO AT YOUR OWN RISK.”

Helpful Report

Posted 6 years ago

“charged £29.99 to unlock an iPhone 5 only for me to find out afterwards it was free if I had went direct to O2 because the phone had been paid for in full. A reputable site would have pointed this out!!!!!!”

Helpful Report

Posted 6 years ago

“Do not use Netpal. I received no unlock after the stated time (1-10 days), I tried to contact them via email and received no response. I then tried to call their number multiple times over a few days and got no answer. after 14 days with no unlock and no response other than the initial receipt I requested a refund via Paypal. I then managed to get through to their office via the phone number and I was called a scammer by the assistant, who then hung up on me. I assume they have now blocked my number as I cannot get back through to them to explain the situation. I have received no refund and my phone is still locked.”

Helpful Report

Posted 7 years ago

“Tried calling them within their business hours but the phone kept ringing until it was cut off”

Helpful Report

Posted 7 years ago

“The communication from this company is terrible and the service is very disappointing. They were taking a very long time to send the requested unlock code and in the end the code was never received. They sent promises of the delivery of the code and never got in contact when their promised date passed. I was continually chasing them for answers. I am not sure who runs this company or communicates from the sales email but they are extremely rude and made some very unprofessional comments when I requested that the order was cancelled and refunded. I would avoid this company and use someone else. Very disappointing service and unnecessarily rude. They are Cowboys at best. Don't waste your time or money use a another company.”

Helpful Report

Posted 7 years ago

Might we suggest the next company you deal with you do not send threatening emails to on a daily basis. Telling us you WANT YOUR UNLOCK NOW is generally not what we expect from customers - however immature they are.

Posted 7 years ago

“You never unlocked my phone so I don't know what you talking about”

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Posted 7 years ago

Hi Tabala, we have sent you an email explaining why there might be some confusion. I assure you we did unlock your iPhone 6. We have recently re-branded the website to NetPal. Please can you amend or remove your review as it affects our business negatively. Thanks, Robin

Posted 7 years ago

“Initially spoke on the phone to confirm which unlock i needed. They talked me through everything kept me up to date with emails. Would order again.”

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Posted 7 years ago

“A no nonsense way of unlocking a phone no one tries to baffle you with a load of gobbledegook. Provide the couple of bits of information that is required ,pay a modest fee sit back and before you know it you have an unlocked phone.”

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Posted 7 years ago

NetPal™ is rated 4.7 based on 477 reviews