Newday Reviews

1.1 Rating 139 Reviews
1 %
of reviewers recommend Newday

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Newday 1 star review on 26th October 2022
Stephen H
Newday 1 star review on 24th October 2022
Richard Rose
Newday 1 star review on 7th April 2022
Anonymous
Newday 1 star review on 3rd July 2021
Bobster
Anonymous
Anonymous  // 01/01/2019
Only given them 1 star so I could write this. John Lewis, how did you ever come to move your card over to this lot. Frequently my card, and that of my wife, do not work when tapping, the credit limit given was slashed from when HSBC provided the service, the call agents can't give a sensible answer when the 'increase credit limit' automatically says 'no'. The pain of changing supplier is high but this lot are trashing your reputation. Admit it, you made a mistake, and bin them.
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Posted 5 days ago
Absolutely dire. Don't touch. After years of paying regularly, have been unwell and unable to pay. They have failed to send forms for two months, then sent incorrect ones, but still managing to send harassing letters even thought the account is on hold. An absolute disgrace of a company.
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Posted 2 weeks ago
They throw the money at you then they want it back quick or the push you into a payment plan. They are just a crooked company so get a decent card with a good bank as they don’t behave like new day cards. They are just conn artists.
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Posted 3 weeks ago
Hopeless. Refused a very minor increase in credit despite always paying on time. Impossible to get an explanation. Long list of possible reasons given, none of which apply so none the wiser.
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Posted 1 month ago
I was not contacted by New Day or John Lewis to say that there were possible fraudulent transactions on my card. I only found out when trying to check my acoount online and being denide access. Never use again.
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Posted 1 month ago
Don't trust this company. They don't care about the customers and don't try sort issues. Very disappointed not recommended
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Posted 1 month ago
Terrible. Awful credit limit despite paying in full each month. High interest charges and the app does not update when you have made a payment to show the reduced payment balance outstanding. Still says the original amount. If it wasn’t for the vouchers this card would definitely be getting cancelled. It still might! Come on John Lewis please change providers before you lose more loyal customers.
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Posted 2 months ago
Applied for finance for AO to buy some gaming stuff. Kept getting error message and asked to call. I did and went through very extensive security which I passed. I made my purchase. Tried to login to see when to make my payment and again asked to call. Rung again, after more extensive checks, the person on the line told me, I don’t believe you are the account holder, I was shocked, she said you are not who you say you are. News to me. So now I can’t login or make payments etc because inspector clueso believes I’m someone else. Baring in mind I signed for the parcel at my home adress etc.. the mind boggles
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Posted 2 months ago
They are just too expensive. Definitely a company to avoid
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Posted 3 months ago
Out of the blue, Newday halved my credit limit despite the fact I paid off my card in full every month. I phoned them to request they reinstate my original limit as I needed the higher limit to cover the Xmas period and an expensive service on my car. They refused, telling me I should pay my card off early to make room for the higher spend period. A few days later I received an email from Newday saying they had 'listened to their customers' and reinstated their original credit limits. They wrote, 'We recently reduced your credit limit. We took this step because the amount you spent on your card in the last six months was lower than your limit.' - implying they want me to exceed my credit limit! A totally idiotic statement! Luckily I have a very good credit score but nonetheless less their action reduced my rating as a larger proportion of my credit allowance had been used. I have already stopped using my Newday card and John Lewis will be the loser.
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Posted 3 months ago
This company lowered my credit limit for no reason at all. They refused to increase it again when I phoned them and were abrupt and reluctant to tell me why my limit was reduced. It caused me to suffer considerable embarrassment when I wanted to use my card to pay off a purchase because my card was rejected and my letter telling me about my reduced credit was received two days after they stopped it. Why does John Lewis have a company like this with their name on the cards. A shambolic outfit to say the least. Now for even more.....low and behold, this morning I had a letter re-instating my original credit limit but no apology at all for the inconvenience or anything else. Obviously Newday has had so many complaints from people they have had to re-instate customers original credit limits, however mine has increased by £4000. UNBELIEVABLY!!
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Posted 3 months ago
This is fraud company never trust them
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Posted 4 months ago
Got email from New Day to inform me that my credit limit was reduced by 66% the day before. New Day are refusing to re-instate original limit as they said it is company policy. Why does John Lewis use New Day?
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Posted 4 months ago
bordering on absolute harassment , disgrace of a company
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Posted 4 months ago
Stay clear of this company; they sent my dad a bill for £10,500, he's 72 and house bound. Explained to them it wasn't him and that i work in finance services. After getting no where, called them told them i as reporting them to the FOS, still fell on deaf ears. They are now £11,500 out of pocket because they let unchecked fraud be committed and the FOS ruled in my favour. The card was taken out in Oct 22 they let the debt run up without even a minimum payment until Jan 23 and apparently "thats how John lewis do it" thankfully i work in financial services and know the system. Shut this company down, limited checks carried out then credit is applied for and a sub prime lender.
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Posted 4 months ago
The card of choice for fraud scammers everywhere. Awful financial crime controls. Avoid.
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Posted 4 months ago
Almost a thousand pounds of purchases on my John Lewis Newday card which I never approved. Fraud reporting can only be done in limited hours. Not 24/7 like other credit card providers. Long and convulated process to talk to a person. Promised action would be taken but no follow up response or any other information provided. Will have to waste yet more time chasing this up. DO NOT USE NEWDAY! I Still have the fraudulent purchases sitting on my credit card balance!
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Posted 5 months ago
I would advise anyone to stay away from any newday credit cards. Marbles credit card dud nothing for over 4 months wgen I received a wheelchair from amazon what was not fit for purpose. Also fluid credit card scam you. Another newday member . Change oaynent dates. Lie on the minimum payment. Even paying over the tge top. Ballance never goes down. Iv vkeared both. Yet its hoping to take 90 days to fully clear the account. After paying off both. And again paying more interest. Even though iv not used either card. I'm sure they'll try to scam me for further interest. STAY WELL AWAY FROM ALL NEWDAY CREDIT.
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Posted 5 months ago
If I can give "0" that would be the true rating for this provider. It is simply awful, with no customer service and no explanation on why the credit limit can't be increased, despite having a JL credit card for over 10 years (by HSBC) and a 10 times higher limit compared to what Newday offered. I am so disappointed that JL decided to associate with such an awful organization.
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Posted 5 months ago
I had a refund on 11th of july and they processed on 6th October... customers service very unprofessional.
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Posted 5 months ago
Newday is rated 1.1 based on 139 reviews