“DON'T BELIEVE THE ADVERTS! I have been dealing with this company for 6 months as a third-party customer because one of their drivers has hit into my vehicle. It has been a terrible experience they still have not settled the claim after admitting fault. I am now without a credit hire vehicle due to them and they are trying to blame me for delays. BE VERY CAREFUL WITH THIS COMPANY THEY WILL MAKE YOUR LIFE HELL. Never have I had an insurance company cause me this much stress, inconvenience and be a total pain.”
“They missold insurance, and covered it up for 3 years.
They are being sued for breach of contract in an eye-watering class action.
The senior executives deliberately bullied a disabled person to a dangerous degree.
There are reports of bullying inside. The business is deplorable”
“I'm taking them to the small claims court to get money back owing. A bullshitting money grabbing company, who employ like minded bullshitting money grabbing cun*s.”
“I insured with the NFU as I believed they were leading in their field. After 7 years I brought an issue to them to which I was told I had no cover, whats worse is they claimed it was impossible cover to get - another firm offered me cover instantly. The agency admitted the had given me poor advice, however the claims department (after 8 months) refused to help at all. I feel entirely let down and would never insure with the NFU again.”
“Careful...underwriters need to agree b4 paying
Spent over 20 mins going thru the details...given a quote and then when I tried to pay, was refused as their underwriters wouldn't accept the insurance. No details whether it was the car or the drivers. High end car with all 3 drivers over 50 and no claims/convictions/etc and over 15 years no claims discount.
Date of experience: 07 March 2023”
“Left my car to go abroad for a few months in a lower crime area and on a drive. This increased my premium. Even staff could not explain it but obliged to follow the computer figure. Time to change. Not driving with NFU increases your premiums I found.”
“Have been with NFU Mutual for Buildings and Contents insurance for a number of years but the annual price went up by over £100 this year after going up by £100 last year too - I ended up not renewing and have got a higher spec home insurance elsewhere for £220 less.
Was reluctant to leave as I like to shop local and the Stornoway office staff are lovely but no one can afford to pay 60% more for a lower level of cover.”
“We found the whole experience regarding an easement in our deeds totally distressing .
It appears a neighbour can have a key to your property . The deeds state right of way on foot for her only suddenly it’s open season every man and his dog . I present my case but they tell me based on probability I don’t have one . So roll over please and give in to your vindictive neighbour is the answer otherwise DAS will take you to court to recover £25,000 plus interest and expenses . Two years later the incompetence of this company is astounding . Will not recommend this company and sadly will be moving my insurance cover to a reputable broker . The bullying tactics are another story as is there complaints dept utter waste time . To note I have been insured for 15 yrs with no claims they are loosing a loyal customer great way to kill your business!So the question remains when is a front door not a front door ?”
“They are bullies and will try to do you out of your money, 7 months and they did me out of 2k! their complaints department are useless and will not look into your complaint, stick to your guns get what is rightfully yours and leave them. I was intimated, bullied and told i was a hassle!!! They will lie to you then deny everything,”
“Spoke to a very nice gentleman a few days ago who arranged a telephone appointment with one of his colleagues, agreed the day and time. I made sure I was back home ready for the call with all the info needed for a house insurance quote……. I am still waiting for the call! Not a good start and a terrible first impression if this is how they treat customers and the standard of their customer service, think I will stay with my current insurer John Lewis. Thanks NFU.”
“Spent ages waiting to get connected, then went through the quote only to be told that they did not cover my post code in a major city!! They are running what I assume is a National TV advertising campaign, so what is the point as it does not state limited geographical coverage. So will not bother to contact them again for ANY quotes and shall inform friends not to bother.”
“I've had my cars insured with NFU-Salisbury for over five years. It was the first motor insurance company that didn't increase the premium on each renewal.”
“I had two cars insured and previous year premium increases were reasonable but this Sept 2022 they sent a renewal increase at nearly 18% even including the alleged 'bonus' - with no reason (never had a claim or change in circumstances). I asked for an explanation but never received an answer.
I then got other quotes and found another top insurer who gave me improved cover at £200 less or a decrease over last year of more than 15% !
Not very impressive for a 'mutual' of which we are all supposed to be members.”
“I have two vehicles insured with them. I replaced one of those vehicles with a Wheelchair Accessible Vehicle (WAV) on the 12th September as my daughter requirements have changed to needing to travel in a wheelchair.
Spent over an 1 hour and a half on the telephone being passed from pillar to post, Eventually promised a call "first thing the following morning". No Phone call.
Eventually received an e mail late afternoon on the 13/09/2022 to say they had been unable to contact me. Transpires when I call them that they had written the phone number down incorrectly. If they had looked at out car insurance policy then our contact details are on those documents.
They were going to ring first thing this morning (14/09/2022) and as I type this at 10:15 I have not received a call.
I have a £ 50,000:00 vehicle currently uninsured due to their incompetence and inept way of dealing with their customers due to their own in house but ultimately lack of thought, planning or training of their staff in how they alter or change vehicles on the policy.
I further suspect I am still paying for a vehicle that they know I have sold. The manager was made aware on the 12th of my dissatisfaction and concerns over the lack of insurance cover for my WAV but have not heard from him or her either.
Currently stressed out waiting on NFU Mutual. Due to the necessity of my daughter needing a wheelchair vehicle we are currently prisoners in our own home and my daughter is missing her second day at the "Day Center" due to NFU Mutual staff and their continued incompetence.”
“Been an NFU Mutual customer for three years and have been generally pleased (no claims at all). Received my renewal notice this week and was shocked to see an £80 (25% increase). Ran some alternative quotes on other Defaqto 5* awarded firms to find NFU were between 40 and 50% higher on premiums for the same cover than other well regarded firms. I contacted the Thornbury office and the lady who phoned back said "yes our prices have gone up but we do have a 5 star Defaqto rating" - obviously no customer loyalty involved. Hugely Disappointed in NFU - I want a firm that doesn't look to take advantage of its customers but sadly missing in the Thornbury branch of NFU.”
“You can actually ring and speak to someone - in the UK. They are pleasant and helpful and managed to get a quote cheaper than some listed on comparison site.”
