“bought 2 pairs of Lebron 19 Low during summer 2022 in USA for our son who plays basketball in a pretty big club (won't name because want service based on brand not fame of club)
Both shoes are looking like new but are broken (cushions exploded)
We're in Europe and they are to the bin! Want to see how this is dealt with
Trying to get a replacement or something, nothing yet, will keep posting on what happened (guess nothing will and we'll move back to Adidas...)
cheers”
“I ordered three pairs of expensive trainers for my relatives birthdays. After waiting almost 2 weeks for the delivery, and making numerous telephone calls, Nike cancelled my order. I complained to customer service who apologised and offered me an extra 10% discount, however when I came to order they would not fulfil their promise and accused me of cancelling the original order… 😳 the audacity beggars belief 😤 I feel so let down”
“Outraged. Trainers arrived stained with glue in several places. Laces were sticky and stained with glue as well. Shocking, considering I've spent £65 on a pair of trainers. Spent an hour on the chat to try and exchange rather than having a refund, was told to go into nearest library to print out a label and then send it back. Why can't you email QR code where post office scans it and make it simpler for the customers? Not my fault I received damaged goods. I am cancelling my account with Nike and will be ordering from other suppliers.”
“Brought the Nike Air Force one shadow. When I put on the bottom of my feet burns. Tried other shoes does not happen until I put on this shoe. Now I have calluses. Interior of the show is very hard”
“I have bought several things from NIKE and every time my NIKE sign peels off, especially on all my pants. I even wash them on cold and air dry my clothes.”
“Had a pair of air jordan 1 added to basket as soo as item went live, payment details already saved and then get the following message see attached photo!! Absolutely fuming as I actually genuinely want a pair and all that's happening is people are buying them to flog on ebay at a ridiculous price. Then tried again where again got as far as the checkout and get the message you weren't selected!! Ffs 'selected' to actually purchase an item what a joke.”
“Received damaged product and on asking for a partial refund since the product was limited edition, customer service was pushing on returning the product, I do want them to realize it takes weeks to reach product and then because of your service standards customer like me have to invest our time again and again. It's been a nightmare dealing with customer service and I wish it has a negative rating option. I will continue buying NIKE products but never from their website. Regretting the decision. A big NO for first-time buyers.”
“june 30,2021 i placed an order 2 jordan 1 in nike.com. im frome philippines. and it delivered july 5,2021. all jordan 1 are 100% legit. and fast delivery”
“WON A RAFFLE FOR MENS SIZE 10 UNC DUNKS ON THE SNKRS APP. PAID 100 FOR THEM. NIKE SENT ME TODDLER SIZE 6C WHICH ARE ONLY 50 DOLLARS. CALLED NIKE TO MAKE THIS RIGHT. THEY SAY " WERE SORRY BUT WERE OUT OF STOCK OF YOUR SIZE." (WHICH I WON BY RAFFLE!!!!! ALMOST IMPOSSIBLE TO WIN) THEY PROCEED TO OFFER ME A REFUND AND TELL ME THEY'LL SEND A RETURN FOR THE TODDLER SIZE I NEVER ORDERED... DONT WASTE YOUR TIME OR MONEY ON NIKE THEY DON'T VALUE THEY'RE LOYAL CUSTOMERS PLUS NEWER NIKES HAVE SUCH A TERRIBLE QUALITY MATERIAL THEY ARE NOT ANYWHERE NEAR WORTH THE PRICE YOU ALL PAY. I WILL NEVER BUY NIKES AGAIN. EVERRRRRRRRRRRR”
“The worst online shopping experience I had thus far. Don't waste your time here. Extremely unprofessional staff and slow response. My order got canceled because they couldn't verify my payment. I was using PayPal to pay for my order. The reason I am using PayPal is that they provide a secure and convenient platform and they protect the buyer. I believe this is a human error from Nike or eShopWorld.”
“I received an order of Nike Air Max 270 sneakers that I ordered earlier this month. Immediately after delivery, I opened the box to find that both the left and the right shoe appears worn. There was residue was on the soles. It is absolutely disgusting that Nike Inc. does not respect customers enough to ship new and unused products! Sadly, while many businesses had to close their doors, Nike is open and taking for granted the opportunity to do business. If they cannot provide standard customer service, they should close their doors.”
