“BE WARNED -DECEPTIVE SUBSCRIPTION METHOD WITH NO REFUND POLICY
I just started a trial period at NinjaOutreach. After successful registration, I wanted to check out their paid packages and clicked a button wich refered to pro version, but I have been CHARGED FOR AN ENTIRE YEAR of $1428 RIGHT AFTER ONE CLICK , WITHOUT ASKING MY CONSENT.
I am a businessman as well and I can say that the way *Ninjaoutreach is doing* to their new clients *UNETHICAL, MISLEADING, DECEIVING business* and after the *FRAUD* has been done they are hiding in the back, hoping to *GET AWAY WITH THEFT*.
BEWARE: Do you want to be a client of *Ninjaoutreach*, who is *USING SHADY WAY TO LURE OUT MONEY* and completely disregarding ethical business methods, and protecting themselves with a well written *NO REFUND POLICY*?
There are fair service providers out there in the market, you BETTER AVOID NinjaOutreach!
I have read the Terms and Conditions of *NinjaOutreach*, but it *is UNPRECEDENTED and DECEIVING* to *charge a client* with ONE SINGLE CLICK* on a tab, which was supposed to be giving information about your service packages.
Therefore you *BETTER NOT RISK REGISTERING* for a trial, because after one accidental misclick, you will be charged with the full subscription and YOU CAN DO NOTHING AGAINST IT*. Even if you are on trial period, it will be canceled and your account will be reclassified to paid version.
There is no phone number or email listed on their website so the chat function was my only option. Don't be mislead by their contact form, because it just channels your message to their chat.
*IF YOU ARE A VICTIM of NinjaOutreach*, contact me, because I am lodging a formal complaint with BBB, FTC since they refuse to give me a refund after luring out my money.
Also we will file a report to the FBI here https://www.ic3.gov/.
I WILL TELL ABOUT THE SHADY BUSINESS Ninjaoutreach IS DOING in every possible forum!
I WILL NOT REST UNTIL THIS NinjaOutreach FRAUD IS PRESENT and I get 100% REFUND!”
“BE VERY CAREFUL. A genuine warning about this company - do not give their '3-day free trial' a try. There's a lot of people complaining on their Facebook page about a similar situation which we faced where we tried to cancel but were charged the funds and refused a refund.
We signed up for the trial, prior to the trial ending we asked for help downgrading to the monthly plan which we saw mentioned in their user panel. However, we received an automated message saying they're away and will be back on Monday. Then, later that day we were charged $621 USD for a year's subscription.
I assumed it was just an automated error, and contacted them to get the funds returned as we had notified them prior to ending the trial that we wanted to proceed with a monthly, not yearly plan.
The customer support were quite rude and said that they couldn't find proof of my message and that per their TOS they wouldn't be giving a refund. I found the chat log and sent them the proof about it. The customer support agent 'Tarek' never replied after that, despite sending many messages - and despite coming online/offline numerous times over the following days.
Eventually, a different person came back to us and said that the 'monthly' option described in the back end (which had then disappeared) was actually a quarterly option, and was part of an A/B test that was being removed, but they could switch me to that quarterly option as a one-off.
I was pretty annoyed about that, as 1 - you can't list a 'monthly' option that is actually a 'quarterly' option. They're two different things. 2 - If you were running an A/B test you can't withhold $621 of a customer's funds because they tried to use the function described prior to the trial ending, but you didn't help them quick enough.
Lots of other people on their Facebook page are reporting similar and even worse situations with this company - trying to cancel before the trial, being charged $621 anyway, and them refusing to refund.
I'd seriously not go near them again.”
