“Recently bought a 2DS XL hand held game. The price of buying direct from Nintendo was the same as most other places and it comes with a two year warrantee which didn't seem to be available everywhere - it certainly was not made clear on the sights I looked at. After ordering I wished I had made the purchase from Amazon as they offered, for an additional £15.00, a three year protection against fault and accidental damage. My experience with these is that they can be accidentally damaged - my wife got over excited with it and twice it has had to be replaced through accidental damage.”
“If I could give them zero I would. This was by far the worst online shopping experience I have been had.
Their customer service is woeful. They don’t answer questions and when they do it’s copy and paste with little care for what’s actually being presented to them.
Missed deliveries, lost items. Do yourself a favour and buy your Nintendo items anywhere but from the official store. I wished I had read the other reviews on here before making that mistake, hopefully this will help others avoid it.”
“Nintendo's own webstore is TERRIBLE. Avoid using it like you would AVOID THE PLAGUE.
-6 WEEKS later and still no delivery!!
-unable to cancel the delivery - we no longer want it.
-they have taken the money. NO REFUND
-Customer service just don't care. They IGNORE YOU
I can't think it's fair to take almost £600 for products that don't actually come??
We got so frustrated we bought the items we wanted from ARGOS - so much better - it only took 5 mins”
“My experience with Nintendo UK has been shocking. I imagined Nintendo to be a good brand. But since my £350 order never arrived and they refuse a refund and blame their courier (Hermes) I am blown away that they can get away with that!
Do not buy from them direct. Instead go to a local shop where you may get support.”
“Nintendo with their customer care have really lost their way. I’ve been a fan of Nintendo for over 30 years now and have owned every console and have never had a problem with their customer care team in all that time until now. I bought a game from their store (digital down load) which was faulty and very glitchy. When contacting Nintendo I got a cut and paste answer after 3 days of waiting, to tell me it was my job to get in contact with the developer of the game. I find it insulting that the lack of so called customer care I was given. The email address was given to me via their chat in the first place. You can’t even call them on the phone. it’s just a joke they take your money and expect you to get in contact with the developer of the game yourself. If anything they should have done this for me as I sent them evidence of the fault as well. I’ve now gone through PayPal to get my money back”
“Nintendo with their customer care have really lost their way. I’ve been a fan of Nintendo for over 30 years now and have owned every console and have never had a problem with their customer care team in all that time until now. I bought a game from their store (digital down load) which was faulty and very glitchy. When contacting Nintendo I got a cut and paste answer after 3 days of waiting, to tell me it was my job to get in contact with the developer of the game. I find it insulting that the lack of so called customer care I was given. The email address was given to me via their chat in the first place. You can’t even call them on the phone. it’s just a joke they take your money and expect you to get in contact with the developer of the game yourself. If anything they should have done this for me as I sent them evidence of the fault as well. I’ve now gone through PayPal to get my money back”
“Nintendo, with their millions of games is awesome. Just I feel like some things in games are just wrong, but that doesn't Nintendo from being a great company. Also the recent release of Super Mario Maker 2 is AWESOME!!”
“Ordered a nintendo switch, arrived quickly. Good price. Recieved on sunday post. Delivered buy hut delivery services (text message sent of delivery times).
Perfect all round service from ordering to delivery and competatively priced”
