“I have delayed writing this review until the pergola I purchased from you had been erected and tested. This is now done and it has proved to be excellent value for money. I was equally impressed with your management of the ordering and delivery service for it, so that from my initial telephone enquiry about some of the pergola's advertised features. your receipt of my on-line order and delivery to my home address (hundreds of miles from your base) involving an overnight despatch , were all completed at no extra cost to me within 36 hours. Quite remarkable, and much to be praised.”
“Excellent company to deal with. Garden furniture arrived exactly when promised. Small issue with missing foot of table . On phoning Jamie dealt with it quickly and will be receiving it in the post. Would definitely recommend them and will be using them again. First class service.”
Good Morning Jade,
I am sorry to hear you feel your order was delayed. However, your delivery falls well within our 3-5 working day delivery policy on this item.
I can also confirm your order was placed on the 18th March Friday Afternoon (15:00) and was delivered by 23rd March. This is 3 working days.
I can see you called in for an update and was advised of the delivery date You have also received full tracking information via DHL, I apologise if this service has not been up to your standards.
As a small family run business, we take every review personally and do our best to resolve any issues which arise. Reviews have a big impact on small businesses and I feel your 1-star review is incredibly harsh.
Warm Regards,
Michael Higgins
“Good quality product. Initial delivery date did not happen but advised new date 2 days later did. Transit damage occurred, but replacement was supplied rapidly without dispute. Pleased overall and would use again”
“This latest delivery from niture was for a single bedside table in light grey that was to sit between two new recliners in the garden room. Perfect. cleared all the clutter away and works so well with the decor. Now got the grande chest of drawers and a pair of bedside tables, in white, that look ace. Great customer service as well. 10/10.”
