“Excellent VPN servers, instant connection, easy UI, and great support. It got the whole package, and I've tried many alternatives before using NordVPN Teams. It's even better than the regular NordVPN.”
I'm rather pleased with the support of Nord VPN, the reaction to chat or mail, is always prompt. There was a case of no or late payment from our side, therefore the service was stopped, as a customer I would have like an upfront message on this.”
Hello, Hans. Thank you for the constructive feedback and apologies for the inconvenience! We’re happy to announce that faulty payment email notifications were implemented this week, which will help prevent future issues in cases such as yours. Thank you for helping us keep businesses around the world safe!
“I had an issue with the purchasing of licenses. I contacted them through chat and within a few minutes we were able to fix the issue. Great customer service! Which is important today, because it is very often I will need to contact a company's twitter account, just to get anywhere with an issue. Highly recommend.”
Hello, James. We’re really glad to hear that you had a good experience with our customer service team and we’re thrilled to have met your expectations!
“We were looking for an easy way to securely connect our remote workforce to our infrastructure. This is it.
Awesomely quick, friendly and efficient support. Got us up and running in no time.
There is no UI on Linux (console only), but that doesn't bother me.”
Hi, Ludovic. Thank you for the positive feedback! We love to hear from our valued customers, and we’ll be sure to pass this on to the customer service team that helped you. We look forward to your continued support.
“The customer service was really fast. I had an issue with my account activation so I contacted their support team. They resolved it in less than an hour.”
Hi! We're happy our customer support team resolved your issue successfully. We'll be sure to let them know the good news too. Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.
“Support is super helpful for getting us up and running. I had a billing issue, and the support specialist got right to the point, fixed the issue, and let me go on my way without a bunch of yada-yada. I'm glad to be working with NordVPN for both my home and my business.”
Hi, Martin! We're very happy our customer support team resolved your query successfully. We'll be sure to let them know the good news too. Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.
“Application is very easy to use.
Help chat is very helpful, and fast response.
Security function around admin panel could be a bit more strengthen. (For example, the function to monitor the activities of general users (no. of devices installed, their security level), and the security function of administrator itself.)”
Hello! Thank you for the feedback which will help us to improve NordVPN Teams product. We’ll make sure to pass it to our product owners.
“The service has been good. Pricier than trying to set up something yourself of course, but we went with NordVPN teams because we wanted support. Today we got it- we talked to chat support, they responded immediately, and fixed our issue right away. Very happy with the level of support.”
Hi Van! Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.
“Had some issues while registering our company. Support team helped us very fast. I have only good impression on how support team works.”
Hi Vitaliy, we're very happy our customer support team resolved your query successfully. We'll be sure to let them know the good news too. Thanks for the feedback — we really appreciate you getting in touch and for letting us know we met your expectations.