Nossa Vida Insights

Nossa Vida have a Customer Happiness Grade of E. Customers love their customer service but are unhappy with their prices, returns process and refunds.

 

E
Happiness Grade
D

Price - Average

50.00%
Industry Average
" I ordered two sizes of the same dress, and am now trying to return one. Nossa Vida are refusing me a refund and won’t give me an address to return the dress to. They are saying that their returns policy excludes reduced price items but I have paid full price. I used their “spin the wheel” offer and had $5 taken off my total. DO NOT BUY FROM Nossa Vida! I so wish I had read the reviews before buying! "
- Anonymous
Write your review on Nossa Vida
F

Returns Process - Difficult

12.50%
Industry Average
" Did anyone else have their credit card hacked at the same time they purchased the items? For my experience, I ordered after seeing "FREE SHIPPING/ FREE RETURNS" and thinking I'd just return if they didn't work out. "
- Eileen Johnson
" Tried to get a return address as it says on their returns policy that you need to email to ask for it, but when i did they asked for pictures of the dresses. "
- Jennifer
" I ordered two sizes of the same dress, and am now trying to return one. Nossa Vida are refusing me a refund and won’t give me an address to return the dress to. They are saying that their returns policy excludes reduced price items but I have paid full price. I used their “spin the wheel” offer and had $5 taken off my total. DO NOT BUY FROM Nossa Vida! I so wish I had read the reviews before buying! "
- Anonymous
E

Refunds - Difficult

37.50%
Industry Average
" I bought Yellow loose dress from this store too and the dress came in tan/nude color, not yellow and yet they don't want to replace it for a yellow dress or give a refund for this totally different product. "
- Debbie
" After having to email them just multiple time in addition to taking pictures of the, this company VIDA has the nerve to tell they will not refund me but send me another replacements in addition to sending them an additional 9. "
- Laure Carros
" I asked for a refund 30 days ago and have been going back and forth with their customer service ever since. "
- Sasha
A-
85.71%
Industry Average
" Not sure why people don't like them but I purchased a few pieces from their site and was pleased with the products I received. It is exactly what I was expecting at the price point. I think some buyers expect designer quality at this affordable price point. Customer service was responsive and it felt like they were doing everything to answer my questions about delivery. "
- Jennifer M.

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Alice, Customer Support