Hi Rudy,
Thank you for sharing your feedback with us. We sincerely apologize for the delay you experienced in receiving your order. We understand how frustrating it must have been to wait for such an extended period, and for that, we're truly sorry.
At Novelship, we strive to provide our customers with a seamless shopping experience, and we're disappointed to hear that we fell short of your expectations on this occasion. Rest assured, we're taking steps to improve our fulfillment process and ensure that such delays are minimized in the future.
To address your concerns and ensure that you receive the level of service you deserve, we encourage you to reach out to our support team at support@novelship.com. They'll be more than happy to assist you further and provide any additional information you may need regarding your order.
If you have any other concerns or if there's anything else we can do to rectify this situation, please don't hesitate to contact us. Your satisfaction is our top priority, and we're committed to making things right for you.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
The Novelship Crew
Hi Tres,
Thank you for sharing your feedback with us. We sincerely apologize for the prolonged delivery time, especially for shipments to Singapore. We understand the frustration and inconvenience caused by such delays, and we're truly sorry for the inconvenience you experienced.
At Novelship, we're committed to providing our customers with a timely and efficient delivery service, and it's disappointing to hear that we didn't meet your expectations in this regard. We acknowledge the challenges associated with deliveries to Singapore and are actively working on improving our shipping processes to minimize delays.
To address your concerns and ensure that you receive the level of service you deserve, we encourage you to reach out to our support team at support@novelship.com. They'll be more than happy to assist you further and provide any additional information you may need regarding your order's status.
If there's anything else we can do to improve your experience or if you have any other concerns, please don't hesitate to let us know. Your feedback is invaluable to us, and we're committed to making things right for you.
Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to enhance our delivery services.
Best regards,
The Novelship Crew
“Bought some Air Jordans from them as, as they authenticated it to make sure it was legit. Had a bad experience with stockx before so will definitely be using Novelship again. They also had a 0% transaction fee, i think it was because i was a new customer.”
“Wish I read reviews before I brought 2 pairs of shoes beginning of October.
I've sent numerous emails to Novellaa to ask them about my order as I still have not received anything they can't even be bothered to answer any of my emails I've sent them
All I want is my money back very upsetting they can get away with treating customers like this .
I'm absolutely discussed in NOVELLAA..PLZ DO NOT PURCHASE ANY PRODUCTS FROM THEM.”
Hello,
We appreciate you bringing this to our attention and apologize for any inconvenience you've experienced. Your satisfaction is important to us, and we're committed to resolving this issue promptly.
We kindly ask you to reach out to our support team at support@novelship.com with your order details so we can investigate further and provide assistance with your order.
Regarding your concern about not receiving a response to your emails, we apologize for the oversight and assure you that we are dedicated to improving our communication channels to better serve our customers.
Once again, we apologize for any frustration this has caused and thank you for your understanding. We look forward to resolving this matter and restoring your confidence in Novelship.
Best regards,
The Novelship Crew
“This platform is ridiculous. Failed my sale of shoes due to poor QC (that can barely be seen with the naked eyes) from the brand and forced me to pay for return fee even though it's clearly not my fault. TWICE!!! I swear if there is another equivalent platform... I will totally ban you!!!”
Hi there,
We apologize for the frustration you experienced with your recent sale. Our quality control standards are in place to ensure that all products meet our customers' expectations and standards. While we understand your disappointment, we must adhere to our return policy, which may include return fees in certain circumstances.
It's important to note that as a seller on our platform, you agree to our terms and policies, including our return and quality control procedures. These procedures are in place to maintain the integrity of our marketplace and provide a positive experience for both buyers and sellers.
If you believe there was an error in the quality assessment of your product, we encourage you to reach out to our support team to discuss the issue further. We're here to assist you and address any concerns you may have regarding your sale.
Thank you for your understanding.
Best regards,
The Novelship Crew
Hi there,
Thank you for your recent review and for bringing your concerns to our attention. We appreciate your feedback and the opportunity to clarify our processes.
At Novelship, we are committed to providing our customers with authentic products of the highest quality. We have stringent authentication checks in place to ensure that every item that passes through our platform meets our standards.
Regarding the issue you raised about the staining on the shoes, please be assured that our authentication process encompasses a range of criteria, including the condition of the items. While we strive to deliver products in pristine condition, it's important to note that minor imperfections that fall within our allowable range may occur.
We understand that receiving a product with any level of staining can be disappointing, and we apologize for any inconvenience this may have caused. We take your feedback seriously and will use it to further refine our processes and ensure that our customers receive the best possible experience when shopping with us.
If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to our customer support team. We are here to help and are committed to addressing any issues promptly and to your satisfaction.
Thank you again for your feedback and for choosing Novelship.
Best regards,
The Novelship Team
“Got some Jordan 1 Patent Breds last year, since they are not doing well atm, sold them on StockX. Failed Authentication and give my 127 sales a bad rep for selling fakes. No explanation on why item was rejected, but must be fake or some other issue. Only explanation was Authentication cant confirm if the sneakers are genuine or not. Not going to waste anymore time on these, but beware and consider all other options before buying from Nobullshit, sorry I mean Novelship 😅”
Hi there,
Thank you for sharing your recent experience, and we apologize for the frustration you've encountered. Your feedback is essential as we continually refine our processes to provide the best service possible.
We want to clarify that while your item may have failed authentication on StockX, all products sold on Novelship have undergone thorough authentication checks on our end, and we stand by their certification as authentic. We understand the impact this situation has had on your reputation as a seller, and we regret any inconvenience it may have caused.
Should you have any further concerns or if there's anything we can assist you with, please don't hesitate to reach out to our customer support team. We're here to help and ensure that your future experiences with Novelship exceed your expectations.
Thank you for bringing this to our attention, and we look forward to the opportunity to regain your confidence in us.
Regards,
The Novelship Team
“Worse experience every they sent me dodgy defect sneakers and wouldn’t exchange or refund they said they were brand new and within their rules
You be the judge check out the dodgy photos”
Hi Julio,
Thank you for bringing this matter to our attention. We apologize for the inconvenience you've experienced with your recent purchase.
We understand your disappointment regarding the condition of the sneakers received. It's important to note that some minor defects or imperfections may occur during the manufacturing process, and creasing is a common occurrence with new shoes. However, we strive to ensure that our customers receive products of the highest quality.
Regarding your concern about exchanging or refunding the sneakers, we kindly ask you to refer to our policies outlined on our website. While we aim to accommodate our customers' needs to the best of our ability, we also adhere to certain guidelines to maintain fairness and consistency in our processes.
We encourage you to reach out to our support team directly to discuss your specific situation further. They will be more than happy to assist you and explore any available options to address your concerns.
Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience caused. We value your feedback and strive to improve our services continuously.
Best regards,
The Novelship Crew
“Bought an Off-White belt yellow industry which I literally wanted for ages. Took a little longer than expected, which takes the process step by step. Got it authenticated which gladly was real.”
Hi Ryan,
We're thrilled to hear that you've finally added the Off-White Yellow Industrial Belt to your collection! We understand that anticipation can make any wait seem long, especially for such a coveted item. Thank you for your patience and trust in our process, even if it took a bit longer than expected.
We take pride in our authentication process to ensure that items like yours are verified genuine, and it's rewarding to know that this has contributed to a positive experience for you.
We appreciate your feedback and look forward to providing you with more authentic, sought-after pieces in the future.
Warm regards,
The Novelship Team
“If I could give 0 star. I definitely will. Received a sneaker with multiple defects and the shoe smelled like someone with stinky feet soaked their feet inside the sneakers for days or even months. No words can describe how bad the shoe smell. I owned 2 pairs of dunks and this is definitely not the kind of quality which is acceptable. They also mentioned that the shoe passed the “inspection” and does not have any stinky smell. Really not sure how they inspect or if they really even inspect lol. My family members have been asking me why is there a shoe lying there which stinks like hell. Novelship have been very unhelpful and irresponsible. Once item sold, they don’t care anymore. Quality? Don’t bother purchasing from them if that is what you are looking for. No reply via email, instagram, line. Literally ignored every email I send. Horrible service and experience. Worst website to buy sneakers. Buy at your own risk.”
Hi there,
We apologize for the inconvenience caused by the manufacturing issues you encountered with the sneakers you purchased. It's important to note that some common manufacturing variations can occur, even with authentic products. Factors like material variations, production methods, and quality control processes can contribute to slight differences in appearance or odor between individual pairs.
Regarding the smell you mentioned, it's possible that certain materials used in the manufacturing process can emit an odor when the sneakers are new. This is generally temporary and should dissipate over time with proper airing out of the shoes. However, we understand that this can be concerning, and we apologize for any discomfort it may have caused.
We take quality control seriously and strive to ensure that all products meet our high standards before they are shipped to our customers. However, despite our best efforts, occasional issues may arise. We appreciate your feedback and will use it to improve our processes and better serve our customers in the future.
If you have any further concerns or questions, please don't hesitate to reach out to us at support@novelship.com. We're here to assist you and address any issues you may have with your purchase.
Thank you for bringing this matter to our attention.
Best regards,
The Novelship Crew
Hi there,
We're deeply sorry to hear about your negative experience and the frustration it has caused you. At Novelship, we take allegations of dishonesty and unprofessionalism very seriously, and we are committed to upholding the highest standards of integrity and professionalism in all aspects of our business.
We want to assure you that providing a safe and trustworthy platform for our customers is our top priority. We have strict measures in place to ensure the authenticity of the products sold on our platform and to maintain transparency and honesty in all our dealings.
If you have encountered any issues or concerns with your order, we encourage you to reach out to our customer support team at support@novelship.com. We are here to address your concerns and investigate any discrepancies to ensure that they are resolved in a fair and satisfactory manner.
Your feedback is invaluable to us, and we appreciate the opportunity to rectify any shortcomings and improve our services. We are committed to regaining your trust and confidence as a valued customer.
Once again, we apologize for any inconvenience or disappointment you may have experienced, and we thank you for bringing this matter to our attention.
Sincerely,
The Novelship Crew
Hi there,
We're very concerned to hear about your experience. Novelship is dedicated to authenticity and customer satisfaction, and we take accusations of counterfeit items very seriously.
If you suspect that an item you've purchased through our platform is not genuine, we urge you to contact us immediately through our support portal at novelship.com/support so we can initiate an investigation. Our team works diligently to ensure that all items are authenticated before they are listed for sale, but we will promptly look into any potential oversight.
Your trust is paramount to us, and we are committed to resolving this matter to your satisfaction.
Warm regards,
The Novelship Team
“Filed an issue that I ddint receive my yeezy slides eventhough it reflected on their app that it was delivered. They send an email that wont be able fo refund the full amount of what I spent since I did not availavle for the protection service sort off. Then to compenstae for my loss, they said will send me a promocode/ reimburse my 100 sgd. I opted for the 110 rebate but since then I ddint receive the promocode that i need to key in.”
Hi there,
We sincerely apologize for the inconvenience you've experienced regarding the delivery of your Yeezy slides. We understand the frustration of not receiving your order despite it reflecting as delivered on our app.
We'd like to explain that our ability to provide a full refund is dependent on the delivery protection service added to your purchase. Without this protection, we are unable to offer a full refund in the event of delivery issues, as we must adhere to the compensation provided by the courier.
We apologize for the delay in sending the promo code and understand your disappointment. Rest assured, we are actively working to rectify this issue, and you can expect to receive the promo code shortly.
Once again, we apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our support team at support@novelship.com. We value your patronage and hope to have the opportunity to restore your trust in our services.
Best regards,
The Novelship Crew
“Do not buy Yeezy 350s off these guys as i have had 2 pairs so far that have turned out to be fake.Contacted them and they said they wont do anything because i messaged them after 2 days of receiving.Their authenticators are obviously not trained to authenticate yeezys properly.
I had the results confirmed by legitapp and these guys dont even want to listed to the issue.”
Hi Manpreet,
Thank you for sharing your feedback. We want to assure you that all products listed on our platform undergo thorough authentication processes to ensure their authenticity. We work closely with trusted authentication partners to verify the legitimacy of every item sold.
While we understand your concerns, we can confirm that the Yeezy 350s you purchased have been verified as authentic by our team. We stand behind the authenticity of our products and strive to provide our customers with a trustworthy shopping experience.
If you have any further questions or concerns, please feel free to reach out to our support team. We're here to assist you.
Thank you for choosing Novelship.
Best regards,
The Novelship Crew
Hi there,
Thank you for bringing this to our attention. We apologize for any inconvenience caused by the delay in receiving your shoes.
We understand how frustrating it can be to wait for your order to arrive, and we strive to ensure timely delivery for all our customers. However, shipping times can vary depending on various factors such as location, customs clearance, and carrier delays.
Regarding your concern about our service, we assure you that we take all feedback seriously and are constantly working to improve our processes to provide a better experience for our customers.
If you have any specific issues or questions regarding your order, please don't hesitate to reach out to our support team. They will be happy to assist you and address any concerns you may have.
Thank you for your patience and understanding.
Best regards,
The Novelship Crew
“I’ve bought a lot of shoes and clothing through this platform and I’m starting to wonder why. A high percentage have either had defects, have been worn or are fake. The customer service is also terrible. Out of around 10 disputes I’ve had none resolved and they just stop replying to my emails. I’ve been waiting on responses for multiple fake or damaged items and have got nowhere. If anyone from Novelship is reading this please contact me to help resolve these issues.”
“I’m amazed at how fast they came and how beautiful the shoes are, they also came with some cool stickers that I put on my laptop, I can’t be any more happier with my purchase, will be buying here again 👍🏽”
Hi there,
We're thrilled to hear about your positive experience with Novelship! Providing our customers with top-quality products and excellent service is always our goal, and we're delighted that you're satisfied with your purchase.
It's fantastic to hear that your order arrived promptly and that you're pleased with the quality of the shoes. We take pride in offering authentic, high-quality products, and we're glad that we could meet your expectations.
We're also glad to hear that you enjoyed the extra touch of the stickers. We always aim to add a little something special to our orders to make our customers smile.
Thank you so much for your kind words and for choosing Novelship. We look forward to serving you again in the future!
Best regards,
The Novelship CRew
“I questioned the shoes that they sent me to be fake. They could not provide me with an authentic certificate of authenticity. They explained that they were being printed and they could not be returned because of COVID. I would not buy from them under any circumstances.”
Hi there,
We apologize for the inconvenience and frustration you experienced with your recent purchase. At Novelship, we strive to provide our customers with authentic products and a seamless shopping experience, and we regret that we fell short of meeting your expectations in this instance.
We take allegations of counterfeit products very seriously and have strict measures in place to ensure the authenticity of the items sold on our platform. While we understand your concerns about the authenticity certificate, we want to assure you that our authentication processes are thorough and comprehensive. However, we apologize if this was not adequately communicated to you.
Regarding the return policy, we understand that the current global situation with COVID-19 has presented challenges, and we have implemented certain measures to prioritize the safety and well-being of our customers and staff. However, we are committed to addressing any issues or concerns you may have regarding your purchase.
We encourage you to reach out to our customer support team at support@novelship.com so that we can further investigate the matter and provide you with the assistance you need. Your satisfaction is important to us, and we are dedicated to resolving this issue to your satisfaction.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding and patience. We look forward to the opportunity to rectify this situation and regain your trust as a valued customer.
Sincerely,
The Novelship Crew
“Bought “Nike Dunks Laser Orange”it it came with Defect and damage pair and poor quality packaging. Nike logo stitched at the back of the both shoe is different from one another There are marks on the behind of right shoe and stains and stitching threads coming out, on the left shoe the material glue has come out you can clearly see the defect and left shoe sole has worn dirt marks, looks like somebody has worn. Very mad and disappointed and dissatisfied with the product just arrived and you open the box and you get fake result of the shoes. No sign of Novelship packaging based on their website, the barcode is fake as when u click at the barcode provided by novelship it takes to scam page. No refund policy on their website or in exchange for a faulty pair of shoes, they pass 100% authentication on faulty and damaged pair of sneakers as by the look of it is fake as the barcode doesn’t scan various wear tear marks on new shoes not proper packaging. cheating people and scamming their money on the name of being legit shoe seller website. No proper response or acknowledgement of the issue raised to them inspite of providing enough proofs. Never received an order/sale reference id. For the nike dunks I bought. Again sign of being fake website. Will never order from this website i m going to put a review on google and all social media pages about how poor service and quality of shoes they sell. Never buy from Novelship they sell fake and faulty shoes or may be deadstock shoes and will not take the ownership for their fault.”
Hi Som,
We sincerely apologize for the disappointing experience you had with your recent purchase of the "Nike Dunks Laser Orange" from Novelship.
It's important to note that while minor variations may occur within the allowable range of manufacturing, we understand your disappointment with the condition of the shoes you received.
Regarding the packaging and barcode concerns, please be aware that the absence of Novelship packaging and any issues with the barcode link provided are for internal use only and do not affect the authenticity or quality of the product itself. We assure you that our authentication processes are thorough and aim to verify the authenticity of all products sold on our platform.
As a marketplace, we rely on our sellers to supply the products listed on our platform. While we strive to ensure the quality of items sold, returns or exchanges may not always be applicable, particularly for products that have been authenticated and verified. However, we take customer feedback seriously and are continuously working to improve our processes to provide the best possible shopping experience for our customers.
Rest assured, we are committed to ensuring that the products listed on our platform are authentic and have been verified to meet our quality standards. If you have any concerns about the authenticity or condition of a product, please don't hesitate to reach out to us. Your satisfaction and trust are important to us, and we appreciate your understanding and patience as we work to address your concerns.
If you have any further questions or require assistance, please feel free to contact us. We're here to help and ensure that your shopping experience with Novelship is a positive one.
Sincerely,
The Novelship Crew
