“Just before Christmas this company put out a message saying they were having issues and could not take orders. Shortly after they returned to business and started accepting orders.
Unfortunately since then something has gone very wrong, and they seem to be taking peoples money and not fulfilling orders. They have no phone number, so the only way to contact them is via their contact us page or an email address. Sadly they seem to be ignoring both, as they are not responding.
As you will see from their other recent orders, i am not the only one. Do not order from this company. They used to be good, but they will not take your money and not deliver. I am reporting them for fraud, and will be leaving reviews everywhere i can to ensure others do not get caught out by them.”
“Despite numerous emails I have still not heard a word for weeks. Wanted to cancel but was told there was a charge ! Asked to cancel again but still not a word”
“I paid in full 03.09.2022 via my debit card I never received the plates I ordered.
They have not responded to my emails now gmail says their address dose not exisit !
Bunch of cowboys never use them you have been warned.”
“Awful, Paid for front and back plates and next-day delivery. Didn't get the plates the next day. Didn't receive any plates at all. Contact them a few days later to request refund. They charge £3.99 PER PLATE fee to cancel. Ridiculous. Still want some of my money back. 2 weeks later, and multiple emails to them and recieved no refund, no plates, no communication. Please AVOID.”
“Bought Aluminium number plates from them, and they turned up as ABS plastic. I used their website tool to build the plates, paid for them and when I sent them a video post receiving the incorrect plates, they said I had followed their site wrong!?!?!? Your site, your bad design, your problem and your responsibility to make correct. Avoid like the plague!!!”
“Be careful as a con to get your ID documents. Loads of people here fell for this as they make it really easy to submit your order and pay without telling you first that you need to then provide further documents.
When you cancel the order they ask a £3.99 cancellation charge on you. Done intentionally to draw you into ordering, then once they've got your money they tell you about the evidence needed and get to make the cancellation charge. I felt unsafe about giving my id but have now sent and blanked out the dob, etc as well as serial number.
Luckily I paid by Paypal so if they aske for anything else Paypal advised they will refund my money whether this company wants it or not.”
“KEEP WELL AWAY FROM THESE THIEVES!!!
Ordered a set of plates everything was confirmed by Beth, who on the day of receiving my plates was sent an email saying”no we can’t send the out and would not refund me my payment”
I replied to the email saying this wasn’t fair and I’m contacting PayPal, to which the reply I got from Beth was “COOL”. Disgusting behaviour stay well away. Don’t be fooled by this company. I’ve also contacted trading standards.
These scammers are clearly buying FAKE reviews.
Enjoy my money you crooks!”
“As with everyone else they took my payment then hit me with a request for a lot of personal information. Had the need for that been clear up front I wouldn’t have ordered.
Immediately cancelled and now in the fight to get a proper refund rather than pay them for their underhand approach to service provision.”
“Same as everyone else here. They keep the amount under the legal figure. The standard reply from them. They must work on making the refund amount from lots of people. Paypal should refund me the full amount and I will keep leaving them terrible reviews.
We have sent email after email in regards to what is required during the course of the day. This information is also available on the website before you order. Please take note of this piece of legislation in regards to your refund - Transactions under £42 are exempt from The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and therefore for transactions under this value, you do not have the right to cancel. However, we do offer the option to cancel, subject to our Cancellation Fee. Should you wish to cancel an order below the value of £42, you agree to pay the Cancellation Fee of £3.99 per plate.”
“Feel Cheated and Robbed !!!
What an absolute scam
Beware of the small print...
I ordered front and rear plates for my car and their site assures you receipt within 24 hours, 48 hours passed still no sign of plates, I emailed to ask where they were and what you find out after paying for them is that you have to provide certain proofs of confirmation, I'm due to fly abroad later today so this wasn't an option for me so asked for a refund, after all they hadn't been printed yet, this is when they hit you with cancellation fees of £3.99 per plate??? Feel absolutely cheated, robbed and mislead 🤯😳”
“wankers....
placed my order to then be told i have to provide sensitive information before they can proceed with my order.!
It did not mention this before it took my money!!!!!!
I didnt want to provide the information due to data protection, but they said its a legal requirment...i beg to differ. AVOID”
“Absolutely discussing company let me order and pay for two plates after doing so l received a email requesting all sorts of paperwork l didn't have because l had a company registered the number so l couldn't proceed at that moment and asked for a refund because l ordered else where with no problems l was told that they are deducting 3.99 a plate nearly eight pounds this was all within 10 minutes l will be speaking to the card company this morning don't order or pay these low life's a penny not even aloud to give them one star they don't deserve one anyway”
“Ordered plates on 24h delivery
A few days later still not arrived
Couldn’t make contact via phone so emailed
Responded a few days later informing me they needed additional information to process the order
Why wasn’t this flagged and they contacted me?
Why wasn’t this requested during the order process?
As nearly two weeks had passed I’d since ordered plates from elsewhere so looked to cancel they then had the audacity to attempt to charge me £3.99.
Seems like a scam to me”
“Absolutely rip off DO NOT USE if you need to cancel for any reason it is a charge per item not per sale under 4.3 of their terms!!! Because we all read those! Complete joke customer service disgusting!!”
“Awful company to deal with. Needed spare rear plates for a new car and trailer. Only mention of required docs was on a confirmation email, but so far down I didn't see it. After waiting for the plates I ended up getting them done at Halfords due to time pressures.
This is when you find out that buried in their T&Cs is a nearly 50% cancellation fee per plate. £3.99 per plate, 4 plates, £16 on a £34 order for doing nothing.
It's a business model setup to catch you out (no mention of any documentation before ordering) and then hammer you for cancellation fees.”
“Mistakenly believe their cowboy practice is protected under the consumer act as a “bespoke item” and that they can legally trap you into paying them £8 no matter what.
THEY ARE WRONG.
You can either report them to PayPal and get a refund or if you pay via any other method you can complain under the consumer rights act 2008 as their method of telling you what you are “legally” required to do only after they have your money is effectively misleading you into entering into a contract: don’t fall for it.
They are correct that the documentation from the DVLA they require is necessary for legal uk plates; however, they are not legally required to;
1) hide this information until after they have your money
2) start printing the plate before you send them the “legally required” documents
3) charge you £8 to cancel.
Plenty of decent companies out there, so avoid this one.”
