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O2 Reviews

1.4 Rating 887 Reviews

9 %

of reviewers recommend O2

Company Reviews

1.4

Based on 887 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

O2 1 star review on 18th April 2024

35

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am taking five minutes out of my day to thank O2 representative James Lohan for the courtesy and helpfulness he extended to me recently. Faced with a situation that I was unsure how to proceed with, James Lohan helped me through the process with a perfectly pleasant and professional manner. What I thought was going to be a somewhat difficult experience was made so much easier by this young man. No question was too absurd and never once was I left feeling overwhelmed with jargon I didn't understand. He has restored my faith in customer services and ensured that 02 has secured my business for the foreseeable future. Thank you again James Lohan O2 Customer Services. 19/05/20 13:18 CASE ID :1199273032”

Posted 3 years ago

“I am shocked to see so many bad reviews, been with them about 10 years and always any issue I had got resolved. In my mind they are the top company with the best customer service. Please do not ever let me down💖”

Posted 4 years ago

“O2 in rochdale spoke to a lovely gentleman called tom nothing to much trouble extremly helpfull and polite all staff should be like him highly recomend to visit shop”

Posted 4 years ago

“I am happy!!!”

Posted 4 years ago

“To be honest I have nothing negative to say..the call centre people helped me out instantly and very satisfactory.i only have had good experiences with O2.”

Posted 4 years ago

“100% happy..spoke to a guy called Ashley..got my problem solved immediately. Nice friendly chap.also O2 are on the ball..10/10 review from me.”

Posted 4 years ago

“Changed my life..might sound silly but I didn't think I would qualify for my dream phone but O2 has helped me out..I am so grateful and so far everything is brilliant..thank you O2”

Posted 4 years ago

“Absolutely poor customer service. Not recommended to anybody.”

Posted 4 years ago

“Today I spoke with Ramajor from O2, his customer service was outstanding, he went above and beyond and i would happily deal with someone like this everyday. He was understanding of my needs, tried everything he could to offer me the best deal and thank you to his support I came away with a great deal and the phone I wanted. Highly recommend”

Posted 4 years ago

“Would just like to personally thank Shelley Barnes at o2 customer service she resolved an issue today with my phones which I did not think was possible, it is sales advisors like you which makes me continue to stay with o2 as my network provider. Amazing job thank you so much.”

Posted 4 years ago

“No matter the problem, this team will fix it for you”

Posted 5 years ago

“O2 is always happy to help with any issues I have, the customer services always willing to go the extra mile. Very happy with O2”

Posted 5 years ago

“Christine in head office when I rang the number 03448090202 was absolutely fantastic and lovely!”

Posted 5 years ago

“The staff are always very friendly and helpful. Any problems they sort it for upu”

Posted 5 years ago

“Outstanding customer service at theTrowbridge o2 store from Ethan the team leader and Brad. Nothing was too much trouble for them helping me set up my new phone and transferring all of my information. The Trowbridge team made me feel welcome and were extremely efficient and helpful.”

Posted 5 years ago

“Placed a order via phone adviser was very helpful polite and patient as I didn't know what package deal I wanted to take out thanks o2”

Posted 5 years ago

“Attentive, helpful service.”

Posted 5 years ago

“Provided excellent levels of customer service, extremely helpful and gave me a discount to make things easier for me, brilliant thank you”

Posted 5 years ago

“Staff in the Livingston branch was excellent, knew his stuff and got me and my wife a great deal”

Posted 5 years ago

“I had broken my phone and feared I had lost all my contacts and photos of my son. Not only were they able to give me a great deal but took the time to help me get my data back!”

Posted 5 years ago

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O2 is rated 1.4 based on 887 reviews