O2 Reviews

Name: O2
Rating: 1.43

1.4 Rating 887 Reviews

9 %

of reviewers recommend O2

Company Reviews

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Metrics

1.4

Based on 887 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Jince Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“other companies dont provide this great customer service”

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Posted 10 years ago

“Just off the phone to a lovely adviser at O2. Wish I had her name because she really got me out of a pickle. Brilliant service from these guys ones again :)”

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Posted 10 years ago

“Great customer service from O2 Guru at Chapelfield Norwich on Friday; extremely helpful.”

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Posted 10 years ago

“just got great customer service at the Tottenham store-thanks :)”

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Posted 10 years ago

“just had some amazing customer service from your team. Thank you :D”

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Posted 10 years ago

“join O2 and there are no problems great customer Service and some good deals”

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Posted 10 years ago

“Got to hand it to them, O2 customer service is among the best.”

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Posted 10 years ago

“Don't often have to deal with O2 customer service but when I do they are always brilliant”

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Posted 10 years ago

“O2 it's fine. As I said great customer service and hopefully by the time I upgrade you'll be able to help a little more.”

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Posted 10 years ago

“Ordered a 5s upgrade from Carphone Warehouse #bath #wellsway - great customer service every time thanks :)”

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Posted 10 years ago

“Even if I have to wait in a phone queue for O2 mobile/broad band, as soon as I get through, they always fix the issue straight away and they're always helpful.”

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Posted 11 years ago

“I have been with O2 for years. Apart from being overcharged few years ago Im happy with the service & offers 02 provide. Connection is quite good, staff are mostly helpful. I would also like to mention Nathanial working in Lewisham O2 branch for his outstanding customer service. My old phone broke down and I didnt get any connection. It was old so I decided to buy new phone. Nathanial was very helpful and informative, took his time and made an effort to explain me the options I have, specifics of the phones I was considering. He also helped to me to log into my google account as I couldnt access it from my old phone. Was very friendly, polite and professional. I am very happy with the service I received and my new phone :)”

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Posted 2 years ago

“Thank you thank you thank you to both Ayesha and Chegan. I'm SO grateful for their help. This would be 5 star review but unfortunately I had to call twice and wait on hold for a long time to resolve my issue, but other than that the service was fantastic. I had a nightmare with phone charges from Qatar Airways, no fault of O2 at all, but the advisors were friendly, kind, compassionate and happy to help me. I'm so glad and relieved that good customer service still exists. Can't say how thankful I am.”

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Posted 3 years ago

“Great service. Seamless delivery. All available online 24 hours and so very convenient.”

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Posted 6 years ago

“I bought a new phone today and the internet wouldnt work I rang up and I was told it would be up in 24 hours, what a relief!”

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Posted 9 years ago

“Went to buy my first ever contract phone, provided me with great service very informative and help me chose a phone that was right for me definently know what their talking about would recomend to anyone Amazing!!!!”

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Posted 9 years ago

“I would recommend switching to O2 I've have perfect signal and fast 3G. Good customer support too.”

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Posted 10 years ago

“Just had a pleasant 5 mins on phone with O2 customer service, treated with utter contempt. everything sorted”

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Posted 10 years ago

“WOW O2, have the most helpful customer service guy giving honest advice which actually led to me not giving them money! really superised but happy (:”

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Posted 10 years ago

“Don't often have to deal with O2 customer service but when I do they are always brilliant”

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Posted 10 years ago

O2 is rated 1.4 based on 887 reviews