O2 Reviews

Name: O2
Rating: 1.43

1.4 Rating 896 Reviews

9 %

of reviewers recommend O2

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1.4

Based on 896 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Jince Jose

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“great customer service.”

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Posted 10 years ago

“Great customer service o2.”

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Posted 10 years ago

“For over one month now I’ve been trying to get into my o2 account.with absolutely nothing happening. I’ve changed my password..still nothing happening. I must have had over a dozen codes from you to be able to access my account . I had an email Five minutes ago with a code to access my account and it’s still not bloody working … the only thing left for me now is when my contract ends is not to renew with o2…. Absolutely terrible company.”

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Posted 7 months ago

“Have tried to get through to customer services waited 35 minutes two days running spoke to operative about problem then got cut off call that service”

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Posted 9 months ago

“The price (apart from the recent increase) is fair. The phone service is good. Sales are terrible. The lady putting me through for a second sim held on for 10 minutes then said that she would call me back. I tried again at the weekend but no answer after 20 minutes . Finally I got through to somebody on the Monday, his system was down so he was calling me back. He never did. We went elsewhere for a second sim..”

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Posted 10 months ago

“This is hard, o2 have so many different standards across the board l, dependent on who you get the other end of the line. We have been hit hard with covid with the wife loosing her job and me being a manager had to take a pay cut for 6 months, we fell behind on the sons phone bill and they ultimately completely cut him of and disconnected him, move on 3 months and I missed a payment of £13 on mine and my wife’s phone, got disconnected, I payed it later that day and a week later still not the connected. I called them up, the first woman refused to help and said I need to pay £452 to clear my sons phone before anybody will be connected again, even tho 2 of the contracts was up to date I explained I can’t afford this and to take some of the credit I had with them(£275) I was told that could not happen. With my wife being down about it and me needing my phone for work I tried one last time, the man I got this time was absolutely second to none, this man went completely beyond to help us and never once spoke to us like we done something wrong and completely understood our situation. He re connected me and my wife within 2 mins of the call and said there should have never been any questions on that, he then himself said about our credit and asked if we was happy to do a credit transfer to which I agreed, he transferred £152 and clear the arrears on my sons phone and left the other credit in place for future bills, again within 5 mins of this my son is back on and over the moon. If every employee from o2 was like this man then the world would be a better place not just the best phone company. I couldn’t thank this bloke enough, he even spent another 5 mins on the phone with me explaining things I can do to help myself out for the future, absolute legend and did not just help me with my phones but took the time to talk to me and generally helped me out with my day and my future outlook on things. He will go far and o2 would be stupid to ever let this man go anywhere. Absolute asset. Thanks again.”

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Posted 3 years ago

“After years with 02 I ended my contract with this company as the customer service is appalling and non-existent. O2 customer services will not have a clue how to deal with simple complaints”

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Posted 5 years ago

“I had a problem wiv my monthly pay bundle and I would advise not having an online live chat with them because I spent 52mins explaining my problem to 3 different people, after that I gave up and just called customer services who solved my problem with in 3mins and they resolved my issue and topped up £10 for me and have me advices and they were also kind and friendly so yeah the point is just call them don’t have a live chat”

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Posted 5 years ago

“Accent of advisor difficult to understand very crackle line.”

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Posted 5 years ago

“I was able to purchase an iPad Pro through them.”

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Posted 6 years ago

“Phoned customer service to change contract. Your operator was incomprehensible. Staff in O2 shop Leicester sorted it out.”

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Posted 10 years ago

“Can't wait to cancel my O2 contract. Had nothing but bad customer service over the past week! annoyed”

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Posted 10 years ago

“Just received the best customer service from one of your advisors thanks Shere!”

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Posted 10 years ago

“I've got o2 millions times better customer service with the friendliest staff..”

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Posted 10 years ago

“Don't often hve to deal with O2 customer service but when I do they are always brilliant”

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Posted 10 years ago

“top customer service :)”

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Posted 10 years ago

“Excellent customer service from O2 this morning. Thanx guys happycustomer :)”

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Posted 10 years ago

“Mahoosive shout out to Avi O2 for restoring my faith in mobile phone company customer service. New phone on way, one very happy camper :D”

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Posted 10 years ago

“you were BT Wireless, you have poor customer support and supply a poor quality service, my family have less issues on EE & VodafoneUK”

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Posted 10 years ago

“Thanks for taking the time to reply. Better than most customer service :o)”

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Posted 10 years ago

O2 is rated 1.4 based on 896 reviews