Ocado Reviews

4.1 Rating 2,603 Reviews
78 %
of reviewers recommend Ocado
4.1
Based on 2,603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Ocado Reviews
Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023
Diogo Figueira
Ocado 1 star review on 11th July 2023
Anonymous
Ocado 1 star review on 14th June 2023
Joshua
Ocado 1 star review on 18th December 2022
Mrs Fox
Ocado 1 star review on 7th October 2022
C
Ocado 1 star review on 14th July 2022
Luis
Ocado 1 star review on 14th July 2022
Luis
8
Anonymous
Anonymous  // 01/01/2019
Like others, I deserted Ocado when they abandoned their regular customers during Covid. It is still not a company I much like. However, their selection of products is the best there is although more detailed categorisation would be helpful. They are also very good at delivering what you order without substitution. This, together with relatively keen pricing, makes them hard to beat. Deliveries are always on time and the drivers courteous. My main criticism is shelf-life. Of my delivery today, four items had a shelf-life of just 24 hrs while a further five had 36 hrs. None of these were, accordingly, worth buying.
Helpful Report
Posted 9 months ago
Ordered a weekly shop. Left instructions to leave the delivery outside my door. Driver did not try and left. I was then sent an email telling me I would lose the value of my shop as I was not in - not true. They subsequently agreed to honour the order as long as I was in between 7-9pm the night after. I cancelled an engagement to be there. Stupid me - they never showed up nor phoned or emailed me - just left me hanging. No food, no dinner, nothing. When I called them, they simply said 'we are sorry' and offered a £25 voucher off the next shop - like I would ever shop with them again. Absolutely rubbish. Never again. Insulting.
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Posted 10 months ago
Arrived on time driver helpful explaining my delivery . However they informed me that a celebration cake ordered several dates prior was not available ? which was a disappointment. . I’m not sure I would shop with them again as being key down in first order is not great customer service .
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Posted 10 months ago
My delivery was booked for 6-7pm I got a message to say it was delivered only it wasn't. I had to call Ocado and they told me the van was broken and was swopped which generates a delivery notice ? Now delivery was to be up to midnight and they had taken my money as it was shown as delivered. I refused a delivery after 10pm as I work at 5am and they acknowledged that and I was only offered two days later. I cancelled the order on the phone but the guy still called after 10 and i was in bed and could not get to the door quick enough. They texted me to say they had rung but they did not which was a lie. I asked during the cancellation for my money back only to be told "THEIR PROCEEDURE IS 7 TO 10 DAYS DUE TO THE BANK "? so NO shopping, and an unacceptable wait of up to 10 days for my money which, they took contrary to their to their own published terms. Its bordering on illegal practice. I would suggest they broke their contract with me, they took unauthorised funds and now I have to wait 7 to 10 days. Yet they can make a refund for missing items in hours ?? Shocking. I will be taking this up with trading standards. Their customer services (sic) team are pleasant but in the end not able to help which is an obviously incorrect situation. Obviously there are serious errors in their procedures. for all they know i could have no food for kids and now no funds to replace it.
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Posted 11 months ago
I have been using this company for approximately 4 to 5 years. I have never had a single problem with them. In fact, I cannot praise them highly enough. The wide range of food is impressive and the delivery drivers are some of the best in the business. I have used competitors and have sometimes been left with over 10 substitutes on an order, which is not acceptable. I have had breaks in between, but I always end up back with Ocado. So I can only speak as I find and I trust them completely every week with my order. I wouldn’t hesitate to recommend this company. I must’ve had over 200 deliveries and cannot remember a single one. That was a bad experience. well done Ocado. Customer service is 2nd to none. I admit they are not the cheapest but they deliver in bags and they give you back 10p for each bag you return for recycling. We as a family order loads of different types of fruit and my daughter particularly loves the Ocado range. In fact we were just talking today about the size of the grapes. They were literally the size of plums and as sweet as could be. we have a very happy daughter after an Ocado delivery! Keep up the good work. We will be using you for a very long time to come.
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Posted 11 months ago
Taking £4 extra for bags and offering 10p back each. I won't be using this service again!
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Posted 1 year ago
So far, I've found Ocado better than other online grocery deliveries. It's never hard to find a delivery slot, I very rarely have an item substituted and they always have the quantity I want, they deliver in bags for which they pay you 10p each bag you return. They are great value for money, always on time, and the drivers are all helpful, which is important to me aged 70 with poor mobility. I can recommend Ocado with confidence.
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Posted 1 year ago
Just had my first delivery from Ocado in deep snow….. DEAD ON TIME!!!! Delightful driver CLOE….I was so surprised to see her,especially on time, in view of the weather…I forgot to give her a tip….So sorry CLOE! My order was perfect, absolutely no complaint. Thank you Ocado MG. Streetly.
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Posted 1 year ago
Paul noticed a broken bottle in my shop. He contacted customer services immediately. Ten minutes later customer services called to apologise, to discuss and sort the order, offer a voucher for inconvenience and arrange a priority delivery the next day at 8.30am. Fantastic speedy and efficient customer service. Thank you Ocado
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Posted 1 year ago
Substitutions or a complete failure to supply has become a common theme… Offering products that are not available to deliver is a very poor system and incredibly irksome (as is informing customers just a few hours prior to delivery).
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Posted 1 year ago
I had a delivery today 6:30PM-7:30PM order delivered by Owen,polite and extremely helpful ,excellent. Definitely recommend .
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Posted 1 year ago
After shopping with Ocado for many years, was absolutely distraught after they cancelled my entire Christmas food shop (only after I'd contacted them to say it hadn't arrived) saying they were having delivery issues, but they offered to deliver after Christmas instead (27th December). Absolutely appalling customer service.
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Posted 1 year ago
DO NOT ORDER FROM THIS COMPANY! NO CHRISTMAS EDIT ON YOUR SHOP! Can’t get into the website to add some more items the page will not load and all the customer service staff have gone home! Not what a customer needs so don’t order from them! Customer service is non existent! Date of experience: 19 December 2022
Helpful Report
Posted 1 year ago
A big Christmas Raspberry to you Ocado! I’ve had a Christmas shop on order for a few weeks and have just received an email at 6pm on Sunday to advise me that due to an issue with my card payment, my order for Monday delivery has been cancelled! There are no issues with my credit card and you should have at the very least offered me the opportunity to resolve the matter before perfunctorily deleting my order. High handed attitude and shocking service from you, which I won’t give you the opportunity to repeat. I am cancelling my account forthwith and trust that other customers will not be placed in this position one week before Christmas! Bah Humbug Ocado
Ocado 1 star review on 18th December 2022
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Posted 1 year ago
In the comfort of our own home We can shop and never roam With Ocado, our trusted friend Our grocery shopping will never end No need to brave the crowds or the rain Ocado makes it all so easy and plain From produce to pantry staples, they have it all Ocado, our go-to for a convenient grocery haul So thank you, Ocado, for making life easier We are grateful for your reliable delivery service, sir!
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Posted 1 year ago
After spending so long adding products to basket I check out. More than half of my items are not available. This has happened on so many occasions. It makes no difference if I change delivery day to over a week after. Still not in stock. Why not say items are out of stock so I don't waste my time. Total joke of a company. Wasted over one hour today. It was a good store when they were together with waitrose. Not long after partnering with m&s, their store is garbage. Always do not have stock.
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Posted 1 year ago
I started getting my shopping from Ocado when we were in lockdown, and I've never had any items missing from my order, or substituted. Their system is efficient at marking goods as sold out, or unavailable for your delivery, BEFORE you check out, so avoids you relying on the delivery and then getting disappointed/surprised. Only one negative experience when a delivery was super-late, due to severe traffic delays. The delivery people are courteous and efficient. I have tried four other major supermarket suppliers, but none are as consistently satisfactory.
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Posted 1 year ago
I don't understand all the one star complaints. I'm a regular customer with only only good things to say about Ocado, their products, and their delivery guys. Being able to buy M&S food is a bonus.
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Posted 1 year ago
Way, way too much wasteful and completely unnecessary plastic packaging, especially on fruits & vegetables. Shameful and irresponsible. And no, collecting plastic bags on delivery doesn't offset this. Also, the quality and range has fallen a lot since M&S replaced Waitrose as the partner. Customer service/delivery is still good, but that's not enough to keep me using Ocado.
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Posted 1 year ago
Made me wait for delivery late night and no show. Had to call in myself and find out whats going on and look for a solution. Little did I realise I would be forced with the next slot of 3hrs because there was nothing else and the money had already been clawed from the bank which would take another 3 days to release. First time shopping and last time aswell... Be warned protect your sanity and shop in reputaboe stores. These incompetents will mess you around and have you run around for a solution.
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Posted 1 year ago
Ocado is rated 4.1 based on 2,603 reviews