Ocado Reviews

4.1 Rating 2,603 Reviews
78 %
of reviewers recommend Ocado
4.1
Based on 2,603 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 54%
Accurate And Undamaged Orders
Greater than 71%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Ocado Reviews
Visit Website

Phone:

0345 656 1234

Email:

ocado@ocado.com

Location:

3 Bishop Square
Hatfield
AL10 9NE

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Ocado 1 star review on 22nd December 2023
Diogo Figueira
Ocado 1 star review on 11th July 2023
Anonymous
Ocado 1 star review on 14th June 2023
Joshua
Ocado 1 star review on 18th December 2022
Mrs Fox
Ocado 1 star review on 7th October 2022
C
Ocado 1 star review on 14th July 2022
Luis
Ocado 1 star review on 14th July 2022
Luis
8
Anonymous
Anonymous  // 01/01/2019
I am very happy with ocado's service and goods. I only have a big problem with the website. It is messy, difficult to use and constantly takes one to where IT wants rather than what I want. Also, when placing two separate orders at the same time, it merged the items and was impossible to sort out.
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Posted 3 months ago
I have always found Ocado to be reliable. Their customer service is excellent. They looked after me very well during the pandemic and continue to do so. I like that they are now comparing prices with Tesco.
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Posted 4 months ago
The delivery drivers are always polite but I wasn't happy the delivery driver was texting on his phone and I was standing at the front door downstairs for ages waiting for him after I saw his delivery van pull up from my front room window,one of my neighbours knocked on his window on his van to tell him I was waiting for him by my front door for for my food shopping, I'm glad there's not usually substitutes.
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Posted 6 months ago
Hi I AM A NEW CUSTOMER TO OCADO. BRILLIANT SERVICE. WONDERFUL DELIVERY. WHY DIDNT I COME OVER TO OCADO BEFORE
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Posted 6 months ago
First time used Ocado On time No substitutes Excellent quality of produce Polite, helpful delivery driver
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Posted 8 months ago
I’ve shopped with Ocado for the past 16 years and have been very happy. The drivers are always on time, pleasant and helpful and there are rarely substitutions or goods missing. I think their partnership with Waitrose was better than M&S but that’s due to personal choice. The payment/return system with carrier bags works well. It may be a bit more expensive than some other supermarket deliveries but worth it.
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Posted 9 months ago
I used Ocado for the first time a few days ago, I found the overall experience good! I like the early or late delivery slots . Ordering was simple to navigate and had a wealth of choice my shopping was packed well and was delivered on time. I will definitely use them again!
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Posted 9 months ago
I have been using this company for approximately 4 to 5 years. I have never had a single problem with them. In fact, I cannot praise them highly enough. The wide range of food is impressive and the delivery drivers are some of the best in the business. I have used competitors and have sometimes been left with over 10 substitutes on an order, which is not acceptable. I have had breaks in between, but I always end up back with Ocado. So I can only speak as I find and I trust them completely every week with my order. I wouldn’t hesitate to recommend this company. I must’ve had over 200 deliveries and cannot remember a single one. That was a bad experience. well done Ocado. Customer service is 2nd to none. I admit they are not the cheapest but they deliver in bags and they give you back 10p for each bag you return for recycling. We as a family order loads of different types of fruit and my daughter particularly loves the Ocado range. In fact we were just talking today about the size of the grapes. They were literally the size of plums and as sweet as could be. we have a very happy daughter after an Ocado delivery! Keep up the good work. We will be using you for a very long time to come.
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Posted 11 months ago
So far, I've found Ocado better than other online grocery deliveries. It's never hard to find a delivery slot, I very rarely have an item substituted and they always have the quantity I want, they deliver in bags for which they pay you 10p each bag you return. They are great value for money, always on time, and the drivers are all helpful, which is important to me aged 70 with poor mobility. I can recommend Ocado with confidence.
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Posted 1 year ago
Just had my first delivery from Ocado in deep snow….. DEAD ON TIME!!!! Delightful driver CLOE….I was so surprised to see her,especially on time, in view of the weather…I forgot to give her a tip….So sorry CLOE! My order was perfect, absolutely no complaint. Thank you Ocado MG. Streetly.
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Posted 1 year ago
Paul noticed a broken bottle in my shop. He contacted customer services immediately. Ten minutes later customer services called to apologise, to discuss and sort the order, offer a voucher for inconvenience and arrange a priority delivery the next day at 8.30am. Fantastic speedy and efficient customer service. Thank you Ocado
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Posted 1 year ago
I had a delivery today 6:30PM-7:30PM order delivered by Owen,polite and extremely helpful ,excellent. Definitely recommend .
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Posted 1 year ago
In the comfort of our own home We can shop and never roam With Ocado, our trusted friend Our grocery shopping will never end No need to brave the crowds or the rain Ocado makes it all so easy and plain From produce to pantry staples, they have it all Ocado, our go-to for a convenient grocery haul So thank you, Ocado, for making life easier We are grateful for your reliable delivery service, sir!
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Posted 1 year ago
I started getting my shopping from Ocado when we were in lockdown, and I've never had any items missing from my order, or substituted. Their system is efficient at marking goods as sold out, or unavailable for your delivery, BEFORE you check out, so avoids you relying on the delivery and then getting disappointed/surprised. Only one negative experience when a delivery was super-late, due to severe traffic delays. The delivery people are courteous and efficient. I have tried four other major supermarket suppliers, but none are as consistently satisfactory.
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Posted 1 year ago
I don't understand all the one star complaints. I'm a regular customer with only only good things to say about Ocado, their products, and their delivery guys. Being able to buy M&S food is a bonus.
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Posted 1 year ago
Graet servics and products. Always on time very few subs and they make sense and drivers are always friendly and helpful
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Posted 1 year ago
I have always found Ocado delivery service to be very good. Customer Service excellent as are returns and refunds. I used them on the odd occasion to start with but find myself using them more and more for all the above reasons. I've tried all online deliveries but Ocado do rate highly in my eyes.
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Posted 1 year ago
Excellent quality of food its always fantastic! and the delivery drivers are 5 star so much better than the other supermarkets! Highly recommend!!!
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Posted 1 year ago
gone back to ocado after to many swaps at asda , the quality of the food is exceptional .
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Posted 1 year ago
Fantastic friendly service the web site is. customer friendly and everything just works. Totally happy and satisfied customer. Not sure why all the bad reviews I can see speak as you find and I find first class 5 Stars.
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Posted 1 year ago
Ocado is rated 4.1 based on 2,603 reviews