Ocean Florida Reviews

Name: Ocean Florida
Address: Floor 9, North House, St. Edwards Way, Romford
Rating: 2.35

2.4 Rating 17 Reviews

29 %

of reviewers recommend Ocean Florida

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Phone:

020 3814 2198

Email:

operations@ocean-holidays.co.uk

Location:

Floor 9, North House, St. Edwards Way
Romford
RM1 3AE

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Ocean Florida 1 star review on 3rd January 2023

Lawrence

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“To be honest, I’m not entirely sure where to start with Ocean Florida. We first booked with them for a holiday in 2018, which in cost an arm and a leg and once we arrived, we found out that a room hadn’t even been booked so we were a room short and had to wait about until that was all sorted. Fast forward a few years when we booked again. A family of 4 which cost £8096. 2 weeks, 2 rooms, park tickets etc. The pricing doesn’t seem so bad for a family of 4 with everything we needed included. Unfortunately, we needed to cancel this holiday due to me requiring major surgery to the head so I was unable to fly. We informed Ocean Florida and were they willing to do anything for us? Nope. It took a fight to even get a credit note for something that was way beyond our control, but hey they thought it was acceptable to try and make us lose £8096 whilst going through something life changing adding more stress to an already stressful time. Luckily, after a fight, I managed to get a credit note for the amount. Fast forward to July 2022. We booked a holiday, this time for 7 people (6 Adults, 1 Child). Please bear in mind, our initial holiday was for 4 adults, in two rooms. When we booked, there were so many quotes chucked at us, we agreed to one. £17,143, again, for flights, rooms, park tickets etc. We used the £8096 as a deposit and the initial 4 paid £448 extra each meaning that the three that added on (2 adults, 1 child) paid just short of £7.5k for their holiday. I was emailing all the time asking for our documents to be uploaded to which was not done until earlier this week (we go on the 16th September). Upon them being uploaded, I noticed that we had only been given two rooms. Hmm strange, but was then told this is what I had agreed to. Yes, granted that is correct, due to having that many quotes chucked at us, but when you initially had 2 rooms booked for 4 adults, you would expect an extra room to be booked for the extra family of 3. I again raised this, to be told if we wanted an extra room, it would be and extra £1032. I asked for an itemised bill as the fact it was over £9000 extra for an extra 3 people is beyond a joke when they weren’t even booked an extra room. I was told that we could not have this. Convenient ehh? We were then told that they could email the hotel to see if they could give us two single beds and a double bed in one of the two rooms to accommodate what we needed, but this again would come at an extra cost to us. Absolutely not. As per the initial holiday booked, if it cost £2024 per person there is still £3k unaccounted for and a room that is not there. I then noticed that they had booked tickets for us to a comedy show which didn’t include a child, I have continually asked for our NASA Space Centre tickets to be sent over as we have not received them yet, and surprise surprise, they still haven’t been sent over. Ocean Florida are an absolute joke. Once they have your money and extra at that they don’t care. Happy to cause unnecessary stress and not help resolve any situation as well as leaving you chasing and chasing tickets that should have already been provided. Also, a nice bit of Data Protection, I had to provide my login details to Ocean Florida who then passed them on to Attraction Tickets as my tickets would not load…. Does that seem right? Absolutely not. I would highly advise that you avoid this company unless you want to be stressed to high heavens, £17,143 less for a two roomed holiday for 7 people and still awaiting some of your tickets when you go in less than 2 weeks. Likely get there and the rooms won’t even be booked again. We will not be using Ocean Florida again and thank you for already ruining what is likely a once in a life time full family holiday. 👍”

Helpful Report

Posted 7 months ago

“Villa provide by Ocean was dirty in every way possible. thick dust, mould on seats, cups filthy, Bathrooms had not been cleaned. laundry still grubby. Villa needed maintenance on the door, electrical goods.”

Helpful Report

Posted 1 year ago

“Customer service non existent, failed to advise about deposits and resort fees, failed to arrange transport to and from hotels and now told to wait a month for refunds. Not recommended at all.”

Helpful Report

Posted 1 year ago

“The villa was very out dated even though we paid about £6000 to £7000 for a premium villa for three weeks the carpets where filthy, the water was intermittent cold and hot, the main shower in the master bathroom didn't have enough pressure. games room was shabby, paint in the sinks and bedroom drawers. Tv in main sitting area not working. Broken sockets expossed. The hot tub was cold. The resort itself very over crowded we have taken pictures of the villa itself if this is a premium villa I hate to see what the normal villas are like! We have stayed with James villas and for half the price the villa was top notch three times better than this with a heated pool and a hot jacuzzi. We will revert back to them for future holidays.”

Ocean Florida 1 star review on 18th July 2022

Helpful Report

Posted 1 year ago

Ocean Florida is rated 2.4 based on 17 reviews