“Awful company, terrible chairs, horrible customer service, who find any excuse to refuse a return or accept an exchange. Chair is pure evil and has caused me major pains and back problems. Positive reviews must be fake. AVOID LIKE THE PLAGUE”
“Order a large volume of chairs from them over the years and suffered similar experiences with misquoted delivery dates but always received the goods. We just received a chair with a faulty back rest which, even after supplied pictorial evidence, they refused to accept back as faulty demanding a £54 return fee plus additional costs for repacking getting close to half the price of the chair before shipping.
As such I would not recommend using this company as they're fine if you get a good product, delivered on time but any issues and they will not assist.”
“Don’t trust this company they promised delivery today when I called they then tell me it’s out of stock after spending the day waiting for delivery
NOT TO BE TRUSTED VERY DISHONEST”
“I ordered two identical office cupboards 3 months ago. The cupboards were out of stock and I was made aware at the point of ordering that there is a 8-10 week lead time, which I was happy with so proceeded with the order, making full payment up front.
10 weeks after the order, I received two lots of "Box 2" and "Box 3" - No "Box 1" in sight.
After chasing up Office Furniture Online, I was informed that the delivery company ("Tuffnells") had damaged one of the Box 1 and mis-delivered the other one; I was informed that another two would be sent out for next day delivery.
A few days went by and so I chased up again, this time apparently Tuffnells had damaged both...
This went on 5 times, each time with a different excuse
- Both boxes had been delivered (certainly not to me)
- Both boxes had been mis-delivered
- Both boxes have been lost
etc etc...
Each time, having to call their customer services and waiting for in excess of 1 hour to speak to someone and each time being told... "leave it with me and we'll get it sorted".
I've asked for the tracking details for each delivery and despite being told that they would provide me with the tracking details as soon as they had them, not once have Office Furniture Direct provided me with this information. I strongly suspect that they were not attempting delivery of the missing product at all, but were instead blaming the delivery company to cover their backs.
The latest response is that "Box 1 is no longer in stock and there is a 10-12 week lead time"
I've wasted a good 5 hours of my life on hold, whilst Office Furniture Direct have hold of my money and are using my house as a storage location for Box 2 and Box 3 of two of their cupboards.
Absolutely appauling customer service and a basic inability to delivery on time (or at all)
AVOID AT ALL COSTS AND USE A MORE REPUTABLE RETAILER”
“A very appalling seller, stay clear! Not recommended!!
Some timeline for reference:
Ordered a £350 chair on 27th Oct.
Received a severely damaged chair on 28th Oct.
The first Contact customer care 28th Oct.
The first response from customer care 29th Oct, advising to send a video of the damaged chair.
Video sent 29th Oct.
No response from OfficeFurnitureOnly until 4th Nov.
Raised a dispute with Paypal on 3rd Nov.
Received a response from OfficeFurniture on 4th that a replacement is being sent and faulty chair will be collected at the same time.
Replacement received 6th Nov.
No sight/information about the collection of the faulty chair since.
no response to emails.
no one to answer their phone.”
“Buying a chair online means you are unable to know if the item will really suit you. Always choose a company that honours distance selling legislation and allows you to return items for a full refund and a company that will collect unwanted items for you. OfficeFurnitureOnline offer none of the above except a credit note and rarely answer their customer services phone line. Try ringing it and see for yourself. FOR PEACE OF MIND AND NO HASSLE AVOID THIS COMPANY.”
“AVOID, AVOID, AVOID. Where do I start, I ordered 2 desks and chairs for next day delivery on 10.05.2020, the desks arrived on 14.05.2020, the order was not complete as I was delivered 2 pedestals and 1 desktop and legs. The wooden desk stand was broken, and I had to glue it to be able to mount the first desk! I have contacted customer services (very hard to get, if you press option 2 they will never answer), incompetent staff and agents, only 1 person deals with your order and other agents do not know/want to deal with your query and if they cannot transfer you to the person in charge they will take your number and nobody calls you back. Today 28.05.2020 I have not received the missing order and as usual useless customer services says they will chase supplier and someone will call-back!! Office Furniture Online blames the manufacturer and the manufacturer blames the courier and I have nothing! The chairs arrived on 21.05.2020 that is very fast for next day delivery!!!!!
PS: Office Furniture Online if you see this shame on you! My order is ref 5039930. I will take this to Osmund if no response from you and contact my CC provider.”
