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Oh Polly Reviews

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 9th February 2023

Oh Polly 1 star review on 23rd August 2022

Oh Polly 1 star review on 23rd August 2022

Oh Polly 2 star review on 24th July 2022

Oh Polly 2 star review on 24th July 2022

13

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So I ordered a dress that was a size 6 but sadly too small which I will now have to pay £6 to return. I ordered another dress in the next size up... This had sold out but my transaction still went through. I was not told by the company I had to chase this on my own back. I ordered a third dress at 10am this morning (next day delivery) to yet again not receive a shipping email.. I’ve emailed numerous times following up my order, to be told it’s definitely on its way to me... to then look at the confirmation email which says estimated delivery 26th ( another two days). If this dress does not show up which I doubt will, it will ruin my weekend. I’ve spent £100+ on three dresses to not even end up with one. Absolutely Appalling. PLEASE DO NOT PURCHASE. NOT WORTH THE HASSLE”

Posted 4 years ago

“Absolutely disgusted!! Tried on item once and sent back immediately as the quality of the item was horrendous and cheap (despite being significantly overpriced). Cost me £4 to return and they won’t even accept my return due to it being “worn covered in stains” which is a complete LIE!! Tried on once still has tags on!! Never shop here”

Posted 4 years ago

“AVOID!!!!!! Won't refund. Claim that items have been worn and return them to you. Disgusting company absolute scammers.”

Posted 4 years ago

“I am a size 10, sometimes 12 so I ordered a dress in 12. What I received was more like a 6. I had to pay £6 to send it back for a 14. I did not receive any email saying it was being processed and started to worry if i'll ever see my package.. It eventually came back and the 14 is also stupidly small. So apparently if you wear a size 10, you will be a size 16 and over at Oh Polly. So now I have to fork out another £6 for a cheaply made dress to go back. I will never order again and stick to house of CB. It is a shame as I liked the styles. I will say though, I did receive quick prompt replies via email. Just not very helpful unfortunately. I also cannot log back into my account and have tried resetting the password 10+ times. Very atrocious.”

Posted 4 years ago

“Takes 10 working days for them even to acknowledge a return!!!!”

Posted 4 years ago

“Never recieved my purchase, got lost in the post. Oh polly customer service were absolutely useless and never replied to my emails. In the end I had to do the chasing with Hermes parcel and the only time I got a response from oh polly was when I posted on their social media regarding my undelivered parcel. They quickly deleted it as soon as I posted a comment of their terrible communication service. They came across very passive aggressive and uncaring. Will never order from again. Shame because the clothes looked good. After 6 weeks I eventually got a refund from them.”

Posted 4 years ago

“I had a terrible time with ohpolly trying to get my money back! You have to pay for your own returns!! I definitely recommend using recorded delivery as they claim they haven’t had the order back thankfully I used recorded delivery and sent them a copy ever since I used them I have been hacked on my emails and there saying it’s because of ohpolly I contacted ohpolly over this matter they said nothing is wrong on there end and they have investigated the issue well how can they do that in less than a day I basic got told it’s not there problem even though it’s about there company!! I have had to change all they email and bank details please ladies think twice before ordering off them I have had four dresses off them in the past no problem but never sent them back this is the first time dealing with sending stuff back and it been hell dress are nice but not with the dress I would never put trust in them again over give them my time please be careful!!!!”

Posted 4 years ago

“Terrible customer service!!! I made an order and paid for DPD next day delivery. The delivery arrived with one item missing from the delivery note and missing from the package. Reported this to Oh Polly who, apart from asking me to email them a copy of the delivery note, which I did straightaway, are now ignoring my emails and have done nothing to help me get the missing item or my money back.”

Posted 4 years ago

“Absolutely disgusting service from an “established brand” quick to take your money. But never a refund. Ignored three of my emails requesting for my refund to be investigated. Opened up a case with Paypal Thankfully! Their response to my emails were ignored. All I received was “Forwarded on a duplicate purchase email of the item I bought” 😂 Absolutely terrible 😂 Thank god I work within fraud. Cannot let these companies get away with this! Oh.. and I’m still awaiting my money!”

Posted 4 years ago

“I have returned a two piece suit £85 then a dress £40 13th may then 11th June still trying to get money back been trying with emails don't know why you have phone numbers when no one answers this is my 16 year old granddaughters money can anyone help????”

Posted 4 years ago

“AWFUL in every respect. Did not respond after sending repeated emails after sending wrong sized garment, so had to pay for return despite it being their mistake. I don't mind paying if you get the service, but you don't. Refunds take forever, charge for returns. Generally very poor and seem to exploit the younger generation. Very disappointing. Quality inconsistant too.”

Posted 4 years ago

“Price - Over priced for what it is Returns - You have to pay for the return and print a pointless piece of paper Refunds - Still waiting, it’s been 2 weeks Customer service - Ignore emails. Finally got a response. Which asked me to leave a review and mention her and her colleagues name (bearing in mind I had no communication with her). Final thoughts, if they put as much effort into doing the basics and not creating stupid pages like “oh polly inclusive” - they might not be half bad!”

Posted 4 years ago

“Returned a bikini top a month ago and emailed twice asking about my refund that I still haven't gotten back. Each time I get an automated responses saying that it the refund has just been processed and if its not in my bank I should quote the transaction using my refund recepit which I also haven't gotten. Getting extremely irritated and probably will never get my refund. Do yourself a favor and order clothes from another online store.”

Posted 4 years ago

“The website overwrites addresses and auto populates nearby locations, it has happened to me twice. however this time my husband ordered and didn't know this happened until he got the order confirmation. we have reached numerous times through email and social media and have not received any contact back. they dont provide a customer service number therefore if you have an issue you are just out of luck. do yourself a favor and order anywhere else.”

Posted 4 years ago

“So many times they loose orders. Don’t ship all the items. Take months to refund you. Take days to reply to issues. I kept going back because I love the clothes but the service is unbearably bad and that is going off more than a few experiences not just the once.”

Posted 4 years ago

“I wouldn’t purchase anything from these again. I ordered a dress and emailed to try and change billing address, completely my fault but had no reply. When the dress came it wasn’t the same colour as it looked on the website which is fine so I sent it back next day recorded delivery. 3 weeks later I haven’t recieved my money back. I’ve emailed them using their contact form on the website and another email using the email address they’ve provided a week ago asking where the money is or if they have even received it and I’ve not heard anything back again. I would have kept it and sold it on to get at least something back but now I’m down the postage, dress price and the what it cost me I send back next day recorded delivery! I can’t even dispute it because I’m not hearing anything back from them.”

Posted 4 years ago

“Worse customer service ever!! Intact they don’t have one at all. They would rather post post all day long on Instagram but help customers with their returns.”

Posted 4 years ago

“Without a doubt the worst customer service I’ve ever experienced. Bought 3 items and sent one back almost a month ago and have had no confirmation my return has been received. Tried to get in touch soooo many times, Facebook, email, Twitter and nothing. They reply once then don’t reply to your reply. I’ve paid with klarna and had to get in touch with them to extend my payment date and I’m not prepared to pay for an item I no longer have. It’s such a shame because I loved the bikinis and was going to order more but now I just can’t because of this ridiculous customer service! Have put all my friends from ordering there too and from the reviews I’m not the only one with this issue. It’s something that could easily be fixed with a simple reply? Don’t get it at all, it’s 2019 good customer service is vital. Plus I had to pay to send it back too!”

Posted 4 years ago

“One of the worst websites I’ve ever ordered clothes from! 1. Came 2 weeks late! 2.Dress literally fell apart in 1 hour of wearing it and I mean it ( 1/2 sequins came off, zip broke and the dress ripped as the sticking was so weak) and jut to highlight I paid £60 for it therefore I expected the quality to be there. 3. Customer service is NON EXISTENT and I mean it, wrote 8 emails now within 3 weeks and still no response no neither one of them. I would definitely recommend to keep away from their website as it’s a joke with horrendous pricing.”

Posted 4 years ago

“NEVER AGAIN Sent dress off five weeks ago still no refund no replies to my emails or tweets I’m still waiting!”

Posted 4 years ago

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Oh Polly is rated 3.6 based on 906 reviews