Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.64

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

Write Your review

Tell us how Oh Polly made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Megan was amazing and helped me so much and saved so much stress 💕💗”

Helpful Report

Posted 3 years ago

“Megan and Lizzy where a great help. Thank you girls x”

Helpful Report

Posted 3 years ago

“Oh Polly sizes are too small, I think they do this so yours forced to return items for an exchange, once you get the correct size they will says you're outside the window to get a refund back. If you get a refund straight away they will find a reason why you can't have a refund. E.g tissue paper removed from dress which needs to be in order to try on the dress... But you can't have a refund still. I've been a customer for 5 years and oh Polly has changed, they don't care about loyal customers and it's turning into a scam. Recently I returned one order apparently there is a mark on one of the dresses, so they returned the whole order instead on just the one dress. This is all a tactic to delay the refund process and blame it on the customer so they can't get their money back. After my issue with the past 3 orders I will no longer be using oh Polly after 5 years.”

Helpful Report

Posted 3 years ago

“Very helpful thank you so much Megan you were lovely x”

Helpful Report

Posted 3 years ago

“Very helpful than you Jess”

Helpful Report

Posted 3 years ago

“Great fast service, answered my question straight away”

Helpful Report

Posted 3 years ago

“The customer service was amazing. Megan was such a big help with my issue.”

Helpful Report

Posted 3 years ago

“The customer service was brilliant, I had some issues when I placed my order and I messaged oh polly and Tyra was very helpful in sorting everything out for me.”

Helpful Report

Posted 3 years ago

“Jess was very helpful when I had a concern about my order. Excellent customer service!”

Helpful Report

Posted 3 years ago

“The oh Polly team was very helpful when I was concerned about an order. I was receiving help from Jess via Instagram. She was very kind and helpful. Very thankful for her help!”

Helpful Report

Posted 3 years ago

“Amazing customer service especially Lizzie she is amazing ❤️❤️😘”

Helpful Report

Posted 3 years ago

“Amazing customer service especially Lizzie she is amazing”

Helpful Report

Posted 3 years ago

“Amazing customer service especially Lizzie she is amazing 😍😘”

Helpful Report

Posted 3 years ago

“Great customer service! Lizzie Was Grate ☺️☺️ Thank you very much xx”

Helpful Report

Posted 3 years ago

“Great Customer service helped me alot lizzy was amazing 😘😘❤️❤️”

Helpful Report

Posted 3 years ago

“~ Gina was fast to respond and was very helpful xxx”

Helpful Report

Posted 3 years ago

“Alexandra, Jenny and Jess all helped me with my return and refund due to a faulty, there were really helpful”

Helpful Report

Posted 3 years ago

“They told me that there was an issue with some details on my payment. They requested a picture of my photo ID, which I provided within 24 hours. I then got confirmation that my payment was excepted and that my package would be shipped shortly. Over two weeks later I never received anything, so I reached out again to see what the status was. I was in told that my payment “timed out” and that I would be receiving a refund within 48 hours. I spent over $400 and was dependent on these items for a photo shoot I have at the end of this week. Their original representative told me one thing, and the second told me something completely different that contradicted the other. Very upsetting and disappointing. They sat On this for over two weeks. I highly doubt I ever would’ve seen a refund unless I reached out to them again. Doesn’t make any sense at all considering I got confirmation after sending an unnecessary picture of my ID. And the money was already deducted from my account. Several hundred dollars that I could’ve used towards another company that was more reliable. Bad business and very disappointing!!! Never again. 👎”

Oh Polly 1 star review on 15th October 2020

Helpful Report

Posted 3 years ago

“Lizzy is helpful”

Helpful Report

Posted 3 years ago

“Lizzie and Annie were really helpful in resolving my issue! Thank you!”

Helpful Report

Posted 3 years ago

Oh Polly is rated 3.6 based on 906 reviews