Oh Polly Reviews

Name: Oh Polly
Address: Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD, Bromborough
Rating: 3.64

3.6 Rating 906 Reviews

66 %

of reviewers recommend Oh Polly

Company Reviews

Questions

Metrics

3.6

Based on 906 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 60%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	3.8 out of 5
Avg Email Response Time	-1 hours
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

hello@ohpolly.com

Location:

Unit 3, Power Station, Thermal Road, Bromborough, CH62 4YD
Bromborough
CH62 4YD

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Oh Polly 1 star review on 30th January 2024

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always good quality and decent price!”

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Posted 1 year ago

“I was so worried about my refund as I didn’t receive my parcel because of Hermes but the oh Polly team are absolutely lovely, the process was so easy and simple.”

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Posted 2 years ago

“Amazing customer service. Responsed and returned money very quickly and easily”

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Posted 2 years ago

“Solved my issue within minutes of contact a WhatsApp!!”

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Posted 2 years ago

“They solved my problem within 10 hours great costumer service 10/10”

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Posted 2 years ago

“I ordered a few items from Oh Polly, clothes arrived exactly as the website stated. The quality and sizes were perfect. And, when I had to return an item due to just not being my taste, the returns policy was really easy to follow. I live in Spain and it’s not always easy! Aimee was fantastic at looking into my request, and making sure My query was dealt with very efficiently. Very happy customer and I will be purchasing again! Well done, Oh Polly! Thanks guys!”

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Posted 2 years ago

“Yasmin was great!”

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Posted 2 years ago

“Jess was lovely and helped me find a few tops that would suit me better!!”

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Posted 2 years ago

“Thank you Emily.M for your help. Great customer service quick response.”

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Posted 3 years ago

“Alexandra was very helpful. Customer service was very efficient in answering all my questions! Thank you so much and keep up the good work!”

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Posted 3 years ago

“Thank you so much Emily.M and Alexandra on instagram support chat. Your quick responses and friendly service has been fantastic. You fixed my issue immediately and delivered great communication. Keep it up girls, thanks again!”

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Posted 3 years ago

“Customer Service was amazing! I had ordered a dress through the site with express shipping however I didn't receive a tracking email by the estimated arrival date and I didn't have my order so I went onto their instagram help account and spoke with a lovely woman Emily and she was able to refund my delivery cost and get me my tracking number!! Awesome customer service. Helped me with more than I could have asked, thank you so much!”

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Posted 3 years ago

“Lizzie was helpful, got straight to the point with no problems at all. Thanks girl!”

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Posted 3 years ago

“Lizzie was really helpful and nice , thank you ! Xx”

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Posted 3 years ago

“I had a problem and messaged Oh Polly on Instagram and I had such a speedy response, but also a personalised response, not just an automated one. I was helped by the lovely Gina who provided me with more information before I even requested it and really just helped all my needs before they arose. Really happy with the service.”

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Posted 3 years ago

“great customer service, very fast with responses. Lizzie was great!!”

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Posted 3 years ago

“Lizzie was so helpful and helped me through the whole process! She gave the best customer service!”