“Robbed…….. first time using this company purchased a wizard of Oz garden figure in February for something nice for summer meant to arrive in may and received this email with this excuse
Following on from our last update, we have some upsetting news to deliver. The container arrived as planned; however, upon unloading, it became apparent that there was extensive moisture damage. We are so sorry to have to advise you of this issue.
Then emailed about compensation as they said they will add a extra figure for inconvenience and they said yes that’s noted but emailed them in June no reply checked today no reply and tried to find online and we have found they have robbed lots of customers! So dishonest.”
“I'm gutted to see that O&S have had to close. My garden is full of their stuff (ornaments, cushions, lights, rugs etc) and I've never had any issues with them. I wish them well and hope they are able to return one day. This loyal customer will purchase again.”
“I pre ordered a rug for delivery at the end of may. Payment has been taken but no rug. I have emailed numerous times. The first time I received a response with the promise it would arrive soon. After it still hadn’t arrived I stopped receiving replies to my emails asking for a delivery date. . Website is not working. I assume the company has closed. Very unhappy that no refund has been issued or that no contact has been made for customers with unfulfilled orders. Terrible.”
“I am so upset that they have gone out of business I have order lots from them and I’ve always been so so happy with the items and the company!! But I did place an order in April 2023 and they have taken my money but I still have not received the item I ordered and have paid for which does make me sad, will I ever receive the item?? Will I get my money back?? So sad they are not here anymore, I have phoned and sent emails and I’ve not heard from them, but I am still here hoping :)”
“Have made contact with this company numerous times for a bench that they took payment for in 2021!!!! It never arrived!!!! I have been the one to chase them, to which I'm still owed over £100. Have numerous items of there's, gutted no one has attempted to reply to me.”
“I'm gutted to hear that Olive and Sage are no longer. I've bought some beautiful items from them over the years and was looking up their website to see what they have and I came across this site.”
“I have ordered from olive and sage for years, I had always had great items with great delivery times until about 3 months ago when an item I ordered took over 5 weeks to arrive, I now understand why, it is sad that they have ceased trading as their items were great quality and admired in my garden by many”
“So sorry to hear this company has gone out of business I bought numerous garden ornaments from them all great quality and the service was always first class.”
“Such a shame to hear this. This company were definitely not scammers. I have had loads of products for the fairy garden I created for my granddaughter, the service was always prompt. I Sad to see they have had to close due to no fault of their own 😢”
“I have had a lot from this company and must say loved everything a fantastic company
So sad to hear they have now gone under due to illegal activity against them and also as I paid £95 to them through Clearpay that I won’t be receiving my money back absolutely gutted as can I’ll afford to lose this amount of money my heart still goes out to this company though”
“Ordered items not recieved correct ones, emails sent got replies saying will send replacement no joy several emails later no reply. Bad customer service then find out off here that they closed. No notice of closure or item or refund.”
“Just like others, I placed an order early May, and chased over two weeks ago.
If they knew then, why not tell me instead of saying 'by the end of next week'. This then makes it deceitful.
I have had no email and not advised on how to get my money back. Very disappointed. I get things happen, but to continue taking orders is wrong and fraudulent.”
“Olive and Sage are not 'scammers' as stated. They traded in good faith but had criminal activity against them which has put them under. I received an email to state this and to contact my payment provider which I did. I have now received a full refund. Very sad this company has had to close, they supplied excellent products and good service.”
“I came on here to see if there was any reviews as I haven’t received my order from 6th May. I now find out via this site that they have gone bust, not even an email to tell me… No contact option, no Facebook page, nothing…”
“I was a longstanding happy customer but my last order never arrived & I've since found out they had a robbery & lost most of stock & now ceased trading ,They should not have still been taking orders & peoples money in that case also no advise to customers”
“The company took my payment and confirmed a delivery time however, never sent the item and 2 weeks later emailed me to advise they had ceased trading.”
“Do not but anything from these people at olive & sage I ordered a blue parrot lamp on April 4th still not received it and I’ve asked for a refund but still not received my money back, hopefully PayPal will get my refund for me”
“I have been waiting for my ítem over 3 months and received only excuses from their customer service. When I asked them for refund, I received an automated message that the company has ceased trading. How dishonest!!!”
