“Bought 2 item at a similar time, placed in same area of garden after treating with WD40 as per instructions. One remains in good condition the other rusting away. Contacted customer services who say its been in too much direct sunlight??.
Whilst most of the UK has had a glorious summer here in Shetland we have been less fortunate only hitting high temps of 15 degrees infrequently! I also fail to see how if one item has remained in good condition whilst the other hasn't its down to weather conditions. I suggested that the item may be faulty and could they replace it and was rudely asked why I would want a replacement if the goods were faulty.! RUDE!
Unable to contact on phone and no reply received to last email. Really expected better.”
“On February 8th, along with a pre-order for myself, I ordered the set of 4 crazy birds (as shown) wanted as a birthday gift ( March 17th ) When it hadn’t arrived by 13th March, I contacted by email & messenger. I received an email stating it was being sent next day. It didn’t arrive. Via messenger was told it had definitely dispatched. Following day no arrival, given tracking no: I tracked, it stated waiting for parcel. I contacted & told them saying obviously they didn’t even have it yet. Was told it had dispatched & to give the status time to update, considering I should have already received it ?
Today parcel arrived, the photo is what I received. I messaged & asked if it was a joke. One bird out of 4. First of all I was told the order was cancelled but DPD found it, which made no sense. When asked what they meant. Story changed to packing error at warehouse. Incidentally the set is now out of stock.
At any point they could have told me I would not be receiving the gift and I could have arranged something else, I even said in our conversation’s I would do this, but now I have under 2 hours before being collected & no gift. I am disabled and I have no way of getting out anything.
I even made a point of ordering early, as I have had slight delivery problems before, not this long though & that wasn’t a gift.
Also on messenger, the only point I got a proper apology, was when I mentioned at the end that I was disabled, before that it felt like I was being unreasonable expecting what I had paid for.
Now I have to hope the other part of the delivery does in fact come when it’s in stock”
“Really pleased with my Mummys Day order for mine and our 8 year olds little fairy garden. They are awesome. Arrived within a week and well packaged. I had a small delivery query and they answered within a couple of days.”
“So pleased with my first order I ordered again! It arrived today and is absolutely gorgeous! Sadly it's a present but it's going to a good home! Great quality and great service again, thank you!”
“The Majestic Emerald peacock came today I am overwhelm it is beautiful, I have been through serious health issues and this has bought a smile to my face . Thank you so much for you attention to detail and excellent service .will recommend you definitely”
“Hello
I ordered a pink fairy teapot and a wishing well and four fairies
I just wanted to tell you how delighted I am with them to make my fairy garden. I highly recommend your beautiful products you have made my day and look forward to ordering more x Thankyou So much from start to finish it was very easy to use your website it is great to browse through and products are just as beautiful if not more in reality x❤️🥰😊”
“Just received my robin bird feeder which was packaged really well and once unwrapped am absolutely delighted as it’s beautiful! A prefect addition to my fairy garden. Thank you so much. Will be ordering from you again very soon.”
“All I can say is thank you for the amazing fairy 🧚♀️ items I’ve received, they are made beautifully and with love. I am really happy with the overall ordering, packaging and delivery of all items. Any questions I’ve asked Have been answered within minutes. I will definitely be recommending Olive and Sage to all my family and friends and I will be ordering more. Big thank you to you all, your products are amazing and I’m so glad I found you on Facebook. Anyone ordering you won’t be disappointed”
“Absolutely over the moon with my order. I ordered the converse boot (small) little did I realise you get 4 I can’t wait to get plants in them.. thanks very much Amanda”
“I ordered a lovely door mirror from your company on the 1st of May. I must say the mirror is a beautiful addition to my garden. I waited just over 2weeks for the mirror to be delivered which I might add is an achievement in these troubled times we are living in.
I would definitely use and recommend Your company again.”
“I ordered a lovely door mirror from your company on the 1st of May. I very pleased with the mirror and it’s a beautiful addition to my garden. My mirror was delivered in just over 2weeks which I might add is a accomplishment in these troubled times we are living in.
I would definitely use and recommend your company.”