“I was denied the 14 days cooling off period by One Call Insurance, and one and a half month later, asked me to pay an additional £350 as I had forgotten to mention an incident on private land which happened 4 years ago. Had One Call informed me during the cooling off period that they had noticed that they had found this on their Database, I would not have wanted to pay the £350 and use my right to withdraw without penalties and fees. I had paid £590 for the insurance (with 9 years NCD), and they wanted to refund £238. I was two days explaining they were mainly at fault for having acknowledged that my information had been received and accepted, yet they forgot this as 6 weeks later, they deliberately were going to debit my card for £350 or cancel my policy. They contacted me by text when I had asked no text, email only, on 22nd June and threatened to cancel the policy the same day. I spent 5 hours on their chat line (the only communication with One Call, no tel. number, no email), on the first day, and 3 1/2 hours the second day. They had also charged me twice for the Breakdown option which was included free in the policy, and also charged me twice for a Courtesy Vehicle, when this too was included in my policy. Finally, I pointed out to the agent that One Call had been taken to Court and were made to pay a £654.000 in January 2016, and I will follow the same path, take them to Court for denying me my legal 14 day cooling off period. A Manager came on the line and waved all the penalties and charges and agreed to refund my policy in full less the pro rata usage. The outcome is fine, but I wasted two full days, I was worried to loose such much money as I had paid in full for the year. Had I taken it to Court, I would have been granted compensation, but now it is sorted out and I am recouping from this unpleasant experience.”
“decided to change my car, upon contacting Onecall was told that my current insurers would not be able to insure the new car, so there would be a charge, but as a valued customer they would not charge me the cancellation fee of £55.99, okay I accepted that, but the new quote was ridiculous - I quickly went to a comparison site and got a new quoute which was over £100 cheaper, even though I will lose the cancellation fee I'm still £50 better off, I spoke to them via livechat and told them I wanted to cancel, well they wanted to see if they could get me a better price then - too late, and I have a numer of policies with them which I will not be renewing because they must have thought, I wolud just accept the new price - WRONG - monkeys”
“Ive had a car insurance quote from them through confused.com and for some reason they won't let me pay, Ive spent quite a lot of my day trying to get in touch with them. However they don't seem to have a telephone number either which is a little suspicious. I tried their live chat but that didn't work, no email to speak of. if they didn't want me to have the insurance they only had to say.”
