www.onecallinsurance.com Reviews

3.78 Rating 9 Reviews
67 %
of reviewers recommend www.onecallinsurance.com

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Anonymous
Anonymous  // 01/01/2019
I was denied the 14 days cooling off period by One Call Insurance, and one and a half month later, asked me to pay an additional £350 as I had forgotten to mention an incident on private land which happened 4 years ago. Had One Call informed me during the cooling off period that they had noticed that they had found this on their Database, I would not have wanted to pay the £350 and use my right to withdraw without penalties and fees. I had paid £590 for the insurance (with 9 years NCD), and they wanted to refund £238. I was two days explaining they were mainly at fault for having acknowledged that my information had been received and accepted, yet they forgot this as 6 weeks later, they deliberately were going to debit my card for £350 or cancel my policy. They contacted me by text when I had asked no text, email only, on 22nd June and threatened to cancel the policy the same day. I spent 5 hours on their chat line (the only communication with One Call, no tel. number, no email), on the first day, and 3 1/2 hours the second day. They had also charged me twice for the Breakdown option which was included free in the policy, and also charged me twice for a Courtesy Vehicle, when this too was included in my policy. Finally, I pointed out to the agent that One Call had been taken to Court and were made to pay a £654.000 in January 2016, and I will follow the same path, take them to Court for denying me my legal 14 day cooling off period. A Manager came on the line and waved all the penalties and charges and agreed to refund my policy in full less the pro rata usage. The outcome is fine, but I wasted two full days, I was worried to loose such much money as I had paid in full for the year. Had I taken it to Court, I would have been granted compensation, but now it is sorted out and I am recouping from this unpleasant experience.
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Posted 3 months ago
decided to change my car, upon contacting Onecall was told that my current insurers would not be able to insure the new car, so there would be a charge, but as a valued customer they would not charge me the cancellation fee of £55.99, okay I accepted that, but the new quote was ridiculous - I quickly went to a comparison site and got a new quoute which was over £100 cheaper, even though I will lose the cancellation fee I'm still £50 better off, I spoke to them via livechat and told them I wanted to cancel, well they wanted to see if they could get me a better price then - too late, and I have a numer of policies with them which I will not be renewing because they must have thought, I wolud just accept the new price - WRONG - monkeys
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Posted 5 months ago
Ive had a car insurance quote from them through confused.com and for some reason they won't let me pay, Ive spent quite a lot of my day trying to get in touch with them. However they don't seem to have a telephone number either which is a little suspicious. I tried their live chat but that didn't work, no email to speak of. if they didn't want me to have the insurance they only had to say.
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Posted 1 year ago
Very helpfull
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Posted 1 year ago
le9 was extremely helpful.
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Posted 2 years ago
no problems easy to access live chat
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Posted 2 years ago
Very good service and very hopful.
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Posted 2 years ago
Very good service, ar6
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Posted 2 years ago
Very good service
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Posted 2 years ago
www.onecallinsurance.com is rated 3.78 based on 9 reviews