One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,512 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had 2 breakdown visits yesterday and waiting for recovery now hopefully today”

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Posted 4 months ago

“I was able to log my breakdown via the Online Portal quite easily. The recovery driver was nearby and picked up my vehicle within half an hour. All very efficient.”

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Posted 4 months ago

“Recently broken down and had to call out recovery, arrived very quickly and diagnosed flat battery, got my car going again so I could take to a garage”

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Posted 4 months ago

“Arrived quickly and very helpful.”

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Posted 4 months ago

“Easy to use online breakdown. Quick response to let me know an ETA, with the name of the breakdown company and person that will be attending. I was also sent a link to which enable me to track all progress of arrival. Gentleman that attended was friendly and reassuring and got me to where I needed to be. Very good service and a happy customer. Thank you 😊”

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Posted 4 months ago

“Very efficient, suggested an option I'd not thought of to help resolve my problem and possibly save me money by getting roadside assistance before going to the garage”

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Posted 4 months ago

“Friendly and very responsive. Great communication. Thanks”

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Posted 4 months ago

“The first recovery vehicle arrived in 20 minutes but was too small to tow my car so the driver phoned the office and a larger tow truck was despatched and came within 1 1/2 hours - the driver was very helpful and efficient so I was very pleased with the service provided.”

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Posted 4 months ago

“The service was absolutely fantastic. From the call handler to the driver - it was super quick, efficient and the driver was absolutely fabulous. Could not have been better”

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Posted 4 months ago

“very happy,recovery truck arrived promptly!:)”

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Posted 4 months ago

“Very swift response to my situation and the customer service second to none . Very happy”

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Posted 4 months ago

“Very swift service”

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Posted 4 months ago

“Very pleasant and helpful driver”

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Posted 4 months ago

“The first time I had to use the service took a while, and the guy said the battery was useless. The 2nd time I had to (this time) was great! Very quick response time and the guy simply jump-started the car, told me to take it for a 20 min spin and was nice, friendly and personable to boot. Very highly recommended :P (the 2nd time, not the 1st...)”

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Posted 4 months ago

“Just one word describes my experience with one call Rescue Excellent Mr Neil Pearson”

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Posted 4 months ago

“Got through to the breakdown team within 2 minutes, and they confirmed a mechanic would be out to my car within 2 hours, which happened!”

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Posted 4 months ago

“Flat tyre first guycame out without any tools he had half a set of sockets none fitted bolts he phoned for another guy to come out said he wont be long 3hrs later still no sign phoned up again said guy will be out within 45 min 2 and half hrs later guy turns up starts loading my van on trailer I said it's not for recovery I need my wheel changing he says no I'm here to recover your van luckily he had the right size socket in his motor from phone call to getting wheel changed 9hrs I wont be renewing my breakdown”

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Posted 4 months ago

“Flat battery.... Fast response, friendly rescue man, thanks!”

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Posted 4 months ago

“Excellent service from One Call Rescue when my car broke down. From the first phone call clearly advising how the rescue works - to a repair technician arriving promptly on sight. He was professional and thorough, explaining the error on my car and that further investigation was needed before repairing. One Call Rescue arranged transport that same day - within a few hours for my car to be delivered to my local garage. The pick up person was very skilled and mindful about transporting the car. Overall, a 10/10 service - made easier knowing it is all part of my Gold plan with One Call Car Insurance. Very happy for a Brilliant job.”

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Posted 4 months ago

“The service was quick and professional - in the end there wasn’t much the breakdown guy could do, but that didn’t stop him helping all that he could, and it was valuable & helpful. Thank you”

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Posted 4 months ago

One Call Rescue is rated 4.6 based on 1,512 reviews