One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,512 Reviews

89 %

of reviewers recommend One Call Rescue

Company Reviews

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Metrics

4.6

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Phone:

0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt service and friendly staff”

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Posted 4 months ago

“Thankyou for courtesy and support”

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Posted 4 months ago

“I logged the breakdown at 8am, the recovery vehicle was with me by 9 and the vehicle was back on the road by 11. Recovery person was polite and efficient and the service as a whole was simple and well managed. Thank you!”

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Posted 4 months ago

“Excellent service. Polite and efficient staff. Thank you.”

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Posted 4 months ago

“Arrived in an hour. Kept me updated with texts. Dan the breakdown guy was polite & professional”

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Posted 4 months ago

“It was very good quick response and friendly service”

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Posted 4 months ago

“The service was amazing. The gentleman who rescued me was kind & helpful. Really very grateful. Thank you”

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Posted 4 months ago

“Fantastic - we had a blow on M4 , there were fast to us , really lovely and all round perfect !”

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Posted 4 months ago

“Came very quick and sorted the problem”

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Posted 4 months ago

“Mixed. Call handlers were helpful. First mechanic came within 30 minutes. Changed burst tyre and recharged battery and said I was good to go. I expressed my concern that before the blow out there was a noise from under the car and I was worried about continuing my journey on the motorway. He said everything was fine, the tyre was just poor quality and basically left me without further checks. I started to drive off but the noise was still there. Called helpline again. They said they could not arrange the car to be towed home until the afternoon of the next day! I needed to get home earlier so took the train which they refused to cover the cost of. The driver of the delivery truck correctly diagnosed a broken mainspring which had gauged a hole in the tyre. If I had followed the advice of the first mechanic I would have gone onto the motorway which was 5 minutes away and the second tyre would also have burst with potentially catastrophic results! The driver of the pick up lorry was extremely helpful and friendly.”

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Posted 4 months ago

“Excellent service from start to finish. Fantastic smooth pick up to garage. Excellent communication from all staff. Would highly recommend.”

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Posted 4 months ago

“Excellent service and advice from knowledgeable insurance provider.”

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Posted 4 months ago

“The lady I spoke to brilliant and caring making sure I got home first time I've had to use my recovery and was very happy with how it was dealt with”

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Posted 4 months ago

“Very happy. Catastrophic puncture out in the sticks. Straight through to the handler, I was on a low loader and home withing a couple of hours.”

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Posted 4 months ago

“Thank you again AA. Great service as always. First class assistance from the AA engineer.”

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Posted 4 months ago

“Excellent, professional service by Tony , not only got me back on the road , but gave some great advice & tips . Very pleased .”

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Posted 4 months ago

“Joel was very helpful and fast! I called and 5 minutes later there’s someone on the way to me! Also the mechanic was great and got me up and running very fast!”

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Posted 4 months ago

“Very helpful, immediate response, very happy with the service”

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Posted 4 months ago

“Call to my Insurance company was made at 8.30am the One Call Rescue team called me at 8.53 to say they'd be with me in about 20 minutes & they were bang on time! Amazing service 👏 🙌 👌. The One Call Rescue recovery driver called me twice with updates on his ETA and was really professional when he took my car. Can't recommend highly enough. Brilliant start to finish. THANK-YOU 🙏”

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Posted 4 months ago

“The mechanic who attended was pleasant, good humoured and knew his trade. My gripe is that a predicted arrival time of 10:30am was in reality after midday. If I had been properly informed of the timing I would have provided a higher rating.”

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Posted 4 months ago

One Call Rescue is rated 4.6 based on 1,512 reviews