One Call Rescue Reviews

Name: One Call Rescue
Rating: 4.57

4.6 Rating 1,512 Reviews

89 %

of reviewers recommend One Call Rescue

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4.6

Based on 1,512 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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0203 738 7300

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One Call Rescue 2 star review on 10th December 2023

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick & easy to book a breakdown Recovery online. They kept us updated on the time they would arrive . Fixed my car in 10 minutes of arriving . Excellent service .”

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Posted 2 years ago

“Absolutely appalling was told call out would be 60-90 mins. Three and a half hours later I was still waiting and was told it would be another hour. I luckily had my 95 year old father picked up after an hour as it was getting dark and cold. I ended up cancelling the call out when I was told it would be another hour and will deal with it tomorrow . You are not worth one star. This is meant to be free call out with insurance but it is not as you have to pay £20 before they will even process it and then they tell you about the extras you might incur .”

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Posted 4 years ago

“Very quick service just waiting for the repair, very impressed by kindness shown”

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Posted 2 years ago

“When you are stood on the side of the road it needs to be really quick and easy to find the right number on the website to call so you go straight through to breakdown. I don't need to be dealing with a live chat, a portal that needs a password or being told that I'm calling out of hours!! The phone number needed is nearly impossible to find. Once you are talking to someone you then have to use another portal to book your recovery. Again when you are on the side of the road with none of your account details and a poor signal this just adds stress to an already difficult situation. I just need to find a phone number, ring someone and tell them where I am so they can get the vehicle recovered for me. Once the recovery vehicle arrived the service was seamless.”

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Posted 2 years ago

“Quick service from raising my breakdown to the guy arriving. He found the fault and got me on my way. Really good guy who came out to sort.”

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Posted 2 years ago

“I'd a flat battery this morning with the car not being used much anf the call was answered within minutes and a breakdown company sorted out within minutes and they arrived at the door inside 45 minutes hooked the car up and she started first time... First class service all round”

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Posted 3 years ago

“Needed to go for urgent appointment and found my battery could not start my car. With no jumper leads or starter kit, I called One call Rescue and GN3 appeared in record time to start the car and charge the battery to enable me attend the appointment as scheduled. GN3 was very professional, friendly and courteous.”

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Posted 3 years ago

“Brilliant service. Very friendly people and so helpful. I was back on the road in no time,thanks. Would recommend.”

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Posted 3 years ago

“Smi the lady on the phone was very helpful and kind. The recovery man called scot was also very polite and kind as well thank you both for your service xx”

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Posted 3 years ago

“Customer agent SM1 gave excellent service on the phone and was very helpful and I had a very quick response from the breakdown team who managed to get the car going. Everyone was very professional and friendly and nothing we too much trouble thank you.”

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Posted 3 years ago

“I wish I could give NO Stars. Having broken down in the middle of nowhere, we were told by the call handler that whilst the car could be towed to a garage, we had to make a booking at a garage before they would authorise a breakdown recovery. We were on our way to West Wales for a holiday, and were an easy 2 hrs from our destination (where we didn't know any garages), and 2 hrs from our home.( where we did know a garage) She also told us that there was no transport for us, our luggage and our two small dogs and told us to arrange 'a lift with someone'. Who for goodness sake? We were in the middle of the countryside! We waited for an hour and a half for the recovery man and when he arrived he was lovely and said he would take all of us but by then we had contacted my son who was meeting us in |West Wales and he drove for 2 hrs to get us. And then 2 hrs back to our holiday accommodation. Our car was taken to our home town garage some 2 hrs away. We had to hire a car for the rest of the holiday and to get us home again at the end of the week. Our holiday was marred by the frustration of not being helped satisfactorily, the offhand,unfeeling and unsympathetic manner of the call handler who couldn't have cared less. A very, very bad service which I will be seeking some recompense for. And I will never use this service again”

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Posted 3 years ago

“I unfortunately had to use one call breakdown today, my car broke down on M4 motorway. I called at 14:14 Long wait for recorded message to finish-so stressful. My car said engine overheating stop immediately. It was raining - I was a lone female. I have used a competitor in the past and know I should be priority- not for these guys. I wasn’t even told to stay out & away from vehicle, but I’ve been in this position before so know the drill. I was told 70 minutes wait.. I have my hands tied here. I work it out approx 15.25 I then get a text to say 15:53 It starts to rain harder, thunder, lightening the lot, I’m like a drowned rat, there is no escaping the spray from lorries etc. I call 16:06 Still no sign of recovery vehicle. I have 2 chronic lung conditions and I’m wet & freezing. I’m told 20 minutes wait. 16.31 they call to say their 20 minutes away. I’m no annoyed I could cry. I have to risk pneumonia or dying by getting hit by a lorry & wait in car. I take my chances & wait in car. Weak with exhaustion the recovery person turns up, It’s now 16:52 he gets in my car, no mask on.. I’m speechless .. he tells me he’s reset it, I can now drive home & take it to garage for diagnostic tomorrow. I waited almost 3 hours in pouring rain for this! What a shambles.”

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Posted 3 years ago

“As a older person speaking to someone is easier for me... Stewart SY7 was very good and solved the problem very quickly.. I have been with you for years and have always appreciated the high level of attention your staff give.. A big Thank you to all those who work at One Call......”

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Posted 3 years ago

“Really quick and efficient, great service. The guy I spoke to was understanding and empathetic too which made the whole process much easier.”

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Posted 4 years ago

“The £20 call out charge is a bit annoying as I could have probably sourced my own separate cover for similar money and not incurred the charge, overall the customer & service where excellent.”

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Posted 4 years ago

“The young man on the end of the phone was very efficient, polite and personal. As this is the first time I’ve had to use them I am more than happy with the customer service I have received so far. Fingers crossed the mechanic is able to get me up and running again”

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Posted 4 years ago

“I waited 3 hours and 10 minutes for a recovery vehicle to get to me. I made a call at 18:36 and was told they should be with me in an hour. After about an hour and a half I called again and was told their was a delay and they would be another 35 minutes. Another hour I called again and was told they would be with me in 15 minutes but anothe 30 minutes later they still weren't with me! Although the One Call agents were helpful when I telephoned them and did put in for a call out straight away, I was left waiting for over 3 hours. I am disabled and couldn't go anywhere without my car. I also suffer with panic attacks and had a panic attack while I was stuck waiting because my phone was running out of battery and I was really worried that I would be stuck there all night. It seems from what I was told by the recovery man that the original breakdown van had a fault and instead of getting somebody else to come to me, they messed about. The mechanic who eventually came to me said he was sitting around for the previous 6/7 hours (since 3pm) and only had a call to go to me 40 minutes before he arrived at 21:46 This really is not good enough!”

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Posted 4 years ago

“My wife and I left home at 9:30am to travel to Calne, Wiltshire to see our new grandson and his family. I hit a pothole on the B3011 @ about 10am. The closest village is Heckfield and I believe that Rosie's Tea Room and a Farm are to the right of the incident. There are 2 potholes covering virtually the width of the road. We knew we'd hit a pothole but not the extent of the damage until we'd entered the M4 at Junction 11. I turned off at the first opportunity which was the Moto Services, West Reading. I phoned the Breakdown number (02031080444) included in my Gold Breakdown Membership. The wrecked tyre was replaced by my Space Saver Wheel Tyre. I didn't think it advisable to carry on with our journey on such a tyre on a motorway so began the journey home. I've since received a bill for £60 after overstaying at the car park while waiting for a response We hit our second pothole of the day on the A322 dual carriageway soon after leaving a large roundabout near roadworks @ about 3:30 pm. Once again it was impossible to miss the damaged area. We knew the tyre had 'popped' almost immediately but couldn't stop on the dual carriage so drove about 100 yards and turned into South Farm Lane. We phoned the Breakdown number and explained our circumstances. There was nothing they could do because we didn't have a spare! I telephoned our insurance Claim number (02037387300) and spoke to Mike. He advised the incident was classified as an "Accident" and the car must be taken to a garage for repair. I told him all we wanted was a replacement tyre so only needed to be taken somewhere for that like Kwik Fit. That wasn't possible. I asked if we could be taken home and we'd organise the tyre replacement tomorrow. That wasn't acceptable. The Recovery lorry arrived and the driver was as bemused as us. He phoned his boss to be told we had to be taken to a garage in Reading, some 18 miles away where we'd have no way of getting home. Home was only 10 miles in the opposite direction. The driver suggested we contact a roadside tyre replacement company and he found us a phone number. I telephoned to be told it would cost £250. Should we pay up or be taken to Reading and have no means of returning home? I accepted the offer and signed the driver's form saying I'd rejected the transport to Reading. We set off for home again, arriving at 5:30 pm, 8 hours after we'd set off. For most of this time we didn't have access to facilities such as a toilet. I still haven't received notification that my claim has been cancelled. Would you be happy with this service?”

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Posted 4 years ago

“SW6 was friendly and polite. Help came to me under an hour and the problem was fixed within few minutes. Thank you for a speedy service.”

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Posted 4 years ago

“Be very careful. I suffered headlight failure. Called these people for roadside assistance as its included in my car insurance policy. They refused; they don't even carry spare light bulbs. They will try to start your car if it's failed but that seems to be all that's available. They will offer to tow you but in the case of the basic cover will charge you a £20 fee + £3 a mile for each mile over 10 miles. Shunted from One Call Insurance to One Call Breakdown when I sought clarification by phone and Livechat. Not worth even one star to me and my family. Strongly suggest you look elsewhere.”

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Posted 4 years ago

One Call Rescue is rated 4.6 based on 1,512 reviews