online4baby Reviews

Name: online4baby
Rating: 1.33

1.3 Rating 185 Reviews

8 %

of reviewers recommend online4baby

Company Reviews

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Metrics

1.3

Based on 185 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 51%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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online4baby 1 star review on 12th March 2024

Shirina

online4baby 1 star review on 28th October 2023

Saskia

online4baby 1 star review on 10th December 2022

Billy

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Useless company”

Helpful Report

Posted 1 year ago

“Please avoid these people! They are uncontactable, indifferent and don’t care less if there is an issue with your order and will just ignore you. Honestly one of the most shocking and rubbish places I have ever ordered from!!!”

Helpful Report

Posted 1 year ago

“Bought a car seat that the harness failed / broke. Fortunately our car was stationary when toddlers strap mechanism snapped. Contacted via chat and was promised a call back next day which has never happened. Communication only via email. In the meantime I read some reviews about the safety of the aforementioned car seat, and asked for an exchange for a different brand. I also sent a screenshot from Drive Safe and another parent who has same issue with harness safety. A few days later new harness arrived identical no modifications or orange label indicating UK standards. I was sent a link about the seat which tbh was a promo/ advertising link more than anything else. As the seat had been used I am unable to return, I have bought another from a store but I do feel aggrieved and the customer care which their website states " prides themselves in customer care" ...clearly not”

Helpful Report

Posted 1 year ago

“Chosen courier service used by the company didn’t seem to have the brains to work out the building is a two story building and kept knocking on the entrance door 8 flights of stairs down and stating I wasn’t in .. tried to contact to ask the seller to contact the courier for me as they also have no option to speak to an actual human being and received no reply whatsoever from whatsapp live chat does not work and an email reply in however many days is not going to solve the issue of my parcel sat in a yodel delivery centre. DO BETTER”

Helpful Report

Posted 1 year ago

“Avoid, one of the hardest companies to get in contact with, I was sent an item that should have never passed quality control. Took me ages to get it sorted to finally get a new part sent out. The day of delivery for the new part and there's no delivery information and again no one is replying to me. I've booked another day off for this order, I now don't have anymore, and are none the wiser when my item will actually be arriving. Shouldn't cause this additional stress to heavily pregnant women! Edited on Wednesday 14th You delivered today but it's not even the correct item or an item that's part of my cot. What an actual joke! That's Monday I had to book off work because you said I had been forgotten about when contacting and now today is a wasted holiday. I want a full refund and come collect the fault cot! The goodwill gesture wasn't for that issue it was for another issue for a faulty item you sent and I wanted a refund so it wasn't a good will gesture it was a refund for a faulty item”

Helpful Report

Posted 1 year ago

“I will be taking this further. In the process of writing a letter to head office and getting advice from the ombudsman. 1. I received the cot bed in an awful condition broken and not fit for purpose. It’s a gamble whether items will come broken or not from them. 2. I contacted customer service and the first time they sent a replacement and the replacement parts. When they came they came in a disgusting condition. The wood had completely split (surely they would check this before sending out) the boxes also looked like it had been open. Furthermore, the part they sent out had 2 parts, they only sent one side out of the cot bed. I am honestly disgusted. They have now been ignoring my WhatsApp messages, emails and live chat messages. I have now had to result to contacting them on Facebook, instagram and I have even called them out on my posts. Also, I am in the process of taking proceedings against them to get my money back as this is the second delivery now they have sent faulty parts and missing parts. I’ve had to buy a replacement bed off a reputable company as a temporary for now for little one as she is without a bed otherwise. Do yourself a favour and go elsewhere, better to pay the little extra than to go through this hassle of broken parts and being ignored. Wish I read all the reviews before I had purchased anything from them.”

Helpful Report

Posted 1 year ago

“Bought a car seat which isn’t fit for purpose as though stated it would be suitable babies head does not reach the head rest. Cannot return unless in original bag unbroken, but bag is sealed so you have to cut it open. Won’t return an item with seal broken under their extended policy unless they still have the item in stock. Waste of money. Breaches consumer rights. Gamble as to whether the product is suitable or faulty, and if it isn’t they don’t want to know.”

Helpful Report

Posted 1 year ago

“My elderly mother brought her granddaughter a travel cot It’s broken first time she put up only few weeks old Emails back and forth and nothing Won’t help her just exchange it she doesn’t want a refund!! Discusting the way you treated my mother!!!!!!!”

Helpful Report

Posted 1 year ago

“Twice I’ve orderd from here and I’ll never order again orderd a car seat for next day delivery which is no where to be seen and now I can’t seen to get a refund because no one wants to answer emails”

Helpful Report

Posted 1 year ago

“Absolutely disgusting! Both customer care, service and advertising! The lady clearly wanted to argue with me, here’s what I ordered and what I received. Her excuse was the photo on the website, is taken using studio lighting? I said this is false advertising and she just disconnected the call”

online4baby 1 star review on 16th September 2022

Helpful Report

Posted 1 year ago

“Item sent with drawer missing. Photos on website show crib with drawer but told over the phone it doesn't come with one. Want me to pay 35quid to return it. Terrible place”

Helpful Report

Posted 1 year ago

“When delivered, the boxes were damaged and I mean damaged to the point there's a whole corner of one of the boxes missing meaning every piece of the babys cot that was in this corner of the box were also damaged, scratched and all the paint scratched off. I hate having to get things delivered for this reason, no one cares about the items when in transit. The cot has had to be reshaped in areas, sanded and painted I might aswell have made the git myself.”

online4baby 1 star review on 5th July 2022

Helpful Report

Posted 1 year ago

“Completely unimpressed and disappointed by the service I have received. My nursery furniture was meant to arrive today so I took the day off. 8am it estimates 12.30 delivery, this got later and later until by 5pm it was estimated to arrive at 7.45pm which was concerning as they only deliver until 8pm. Shortly after this my tracking link expired and I couldn't find a company contact number anywhere. I emailed asking if it is still due today and they responded saying it is not a regular parcel so delays are to be expected, and that it is still due to arrive. It is now 8pm and I'm left with no idea if or when it is arriving as no one has updated me! Plus a wasted day off taken to be home to receive goods. Funny how if you're not home to take delivery in they charge £55, yet they are this incompetent and have left me stressed at 6 months pregnant not knowing what's happening!”

Helpful Report

Posted 1 year ago

“Very bad customer service, no care about customers at all! Keep emailing the same thing on and on "you outside od 30 days.." well none of us mamas buy products 2 weeks before baby is due (what about born). We prepare months in advance yet they don't care about babies at all just counting £!!! Do not use their website”

Helpful Report

Posted 1 year ago

“Well what can I say this company is basically useless .sent out incomplete cot and as wasn’t noticed within 30 days can’t return then they offered a replacement part but also wanted us to pay for the replacement well I’m sorry replacement means I’ve had one in the first place ?? no I’d just like the part that should have came in the first place .so with good will them ordered the part needed to be delivered within 5 working days ?? 10 working days later no part ?? Contacted them and told the order was cancelled and they forgot to reorder the item again we slipped through the net so now I said well I’d just like to return the item as I’ve lost faith and patience I’d rather go and collect a new cot myself told I’m not entitled to a return even though the item is incomplete which is a joke now I have to wait for a courier to contact me with a delivery date while my son has to struggle without a bed and has done for weeks what a shambles not a care in the world of how this affects my child’s wellbeing at all .in conclusion once we have your money we don’t care !! Hate companies like that no customer care at all .”

Helpful Report

Posted 1 year ago

“AWFUL CUSTOMER SERVICES FOR RETURNS AND ISSUES Ordered travel system bundle and it came scratched and the car travel seat hood was damaged. Over a month has gone by and issue isn’t resolved! They have changed from only needing us to send faulty parts to then wanting the whole pram and now wanting the pram and car seat. They knew I didn’t have original packaging and now they want original packaging or won’t have it back. Horrendous to deal with and this has been going on for over a month!”

Helpful Report

Posted 1 year ago

“If I could give zero stars I would. This website/company is just appalling, I cannot put you off this place enough. The lower price point of its products does not compensate for the faulty goods and quite genuinely the most appalling customer service I have experienced shopping online. Their products will either take months to be delivered, will be delivered faulty or not what you ordered at all in the first place. When you TRY to get a refund, they honestly will find any reason under the sun not to give you your money back and even if you are one of the lucky souls whose refund was granted. It will cost you money to send the item back. Absolute con this place, it will only cost you more in the long run trust me. I spent over £100 on a car seat that when delivered, wasn’t correct. They did not allow me to return the product so I have spent £100 on a car seat that I can not use and will now have to spend more money on another car seat from another company. This will end up costing me twice as much, in a time when the cost of living is extortionately high and ever increasing, this company rubs salt in the wounds with their cons. Be warned whatever you buy from here, it’s yours for the keeping no matter what”

Helpful Report

Posted 2 years ago

“I ordered a pram bundle (car seat push chair pram) And a moses basket with stand All arrived today unfortunately the part that comes with the stand that secures the basket to the stand.wasnt there I phoned customer services and they are so friendly and so very helpful and sorted out My problem no bother I can honestly say that the pram and basket isn't expensive at all and very very good quality I ordered everything on Monday and they arrived today 2 days later I would highly recommend online4baby Bet pedley”

Helpful Report

Posted 2 years ago

“Very bad products If I could give this company 0 stars I would. I had so many problems with the Puggle luxury 6 pcs set. I placed my order on 19 jan and the prestbury dresser had the wrong items inside. I asked for a replacement which I finally got it on 21 feb,over a month later with a lot of delivery issues between. Today when I opened the box,I’ve got again missing items and I couldn’t get a final result. Avoid this company!!!!”

Helpful Report

Posted 2 years ago

“Ok if you order comes complete. NOT OK if it does not!!!! Cannot help you, I am nearly 2 weeks in awaiting for a part to use my mamas and papas flip xt2 pram, the brake the connects the 2 rear wheels. This has ‘supposedly’ been sent by manufacturers but I am still awaiting for this and for dispatching information like tracking information. Surely if it’s been despatched you can obtain this?! Like any other company!!! Not worth the saving when purchasing for the stress and worry of it not coming complete!!! Would NOT purchase from here again!!! Spend a little bit more and have the guarantee of the own company being able to sort problems there and then. No number to contact just email. Not good enough.”

Helpful Report

Posted 2 years ago

online4baby is rated 1.3 based on 185 reviews