“Quite contrary to many reviews here, I would like to say their customer service was brilliant. I had to cancel my order the next day I placed it as I decided to go ahead with my garage to source the parts and replace them. The customer service was quick to respond to my cancellation request and the amount was deposited back into my account within 2 days.”
“So far so good. I have bought many parts from them for different cars, different vehicles. I have never had an issue. Of course they can do better on delivery times and dispatch times. Good quality and always correct parts so far.”
“Good quality parts sent and received well packaged within 2 weeks to the UK. All parts correct except the water reservoir cap was too small. It was just a cheap extra that wasn't really needed anyway. Replied to any emails I sent within 24 hours. Thanks Chris Martin for your prompt replies. Overall a very good experience after the original panic of seeing the bad reviews. Yes I will definitely use again. 5 stars from me as I am a happy customer.”
“A part failed on my vehicle and I found a very well priced replacement from onlinecarparts.co.uk. I ordered the replacement and only then found this review site which made me slightly worried regarding the delivery, but the part arrived to me from Germany, well packaged and brand new. Fitted the part at the weekend with no problems, very happy with the pricing and the company.”
“Okay, Initially, like many others, I thought I was purchasing from a UK company. I was in urgent need of a tail-lamp assembly for my car and required a fast delivery. One can imagine the anguish when I discovered that the company was based in Germany. This information is only presented to you after you have placed the order, although there is a process for cancelling (I considered this option, but opted for letting the purchase run its course).
I was able to track the package, and the part arrived, perfect condition, very well packaged. From order placement to accepting it was 1 week to the hour.
While I can not fault the product, I agree with a lot of the reviewers' comments regarding delays in communication and the disingenuous way in which the transaction occurs using a German based supplier. I can only surmise that this is a marketing technique to gain extra cross-border business - a little under-handed!
In summary, I the part I ordered arrived, it was exactly what I ordered and it took 7 days. The only improvement would be communication, but maybe this is how transactions are conducted in Germany.”
“Like many I thought I was buying from a UK business, then I looked at the reviews and thought, what have I done. Worry worry worry, however one week after ordering the correct part, well packaged, arrived today. Checking back I had ordered a part for my classic car early last year and had no problems. So it seems I worried needlessly. Very happy with the service I received, only minor gripe is try to follow the delivery trail, written in German. I had to translate on my phone, got it wrong a couple of times and did adverts! Will use again if required.”
“Great prices and lots of parts I couldn't source from other companies. Only downside is that they are shipped from Germany so delivery takes a while.”
“waited too long for parts, paid £11 for delivery to online parts .They used evri parcel company and their charge for that size parcel is only £3/4. If you pay £11 for delivery you would think with being a parts company they would use a quicker Service waiting only 6 days for parts is not very good”
“Website outlined product as in stock and available for fast delivery. Took 5 days to process the order and 7 days to deliver it. No real way to check and cuatomer service completely oblivious. Felt like I was online shopping in the 90's - not really acceptable by today's standards. Gave them two stars because the website was easy to use but the rest was a fail and I don't want to use this company again.”
“If you're not in a rush to get your parts then maybe they are an option for you. I ordered a number of parts and it took 6 days to dispatch them. I'm still waiting for them to arrive now 11 days later, and the tracking states they're still in Germany!
The whole Germany thing is frustrating when the site is advertised as a .co.uk, I realized something was up when I had to pay almost 30€ shipping to Ireland! I figured this would be an express service at that price range but no.
I wouldn't recommend it you are in a hurry and the cheaper prices are definitely tempting, just be prepared to wait. I've had a similar experience with a previous order but it wasn't as bad, thanks to it just being one part.
Ps: I have a funny feeling this is a bit of a "front" as it's very similar to autodoc and buycarparts, all working on the same part order/stock system originating from Germany. Maybe someone else can find out more, but none of the parts are in the uk for sure.”
“I ordered a part giving the part number. The wrong one was sent from Germany. They reviewed the issue and claimed they had sent the correct part despite it having a different part number. I then had to pay postage back to Berlin if I wanted to return it so was cheaper to just keep it. I even sent pictures of the part. The one I ordered had one dial and the part I received had two dials. Completely out of order and will never use them again”
“Do not buy from these people, they supply wrong parts and when you return them they refuse to give you a refund asking for information they have been given several times even though they have signed for receipt of the items. 2 months after returning wrongly supplied goods they still have not refunded me. Gone to credit card supplier to chase under section 25.”
“Apparantly, using their catalogue and their registration check "I" ordered a part for a left hand drive car.
It is pure coincidence that i ordered a front and the manufacturers packaging says rear...
On email ?20? So far of a torturous returns process after I was warned that cancelling the contract meant they had no obligation to rectify their mistake.
If it was a mistake”
“I ordered a wing mirror cover and input the vehicle registration number for the correct part. Unfortunately, it was not the correct part as there wasn't a cutout for the indicator. When I went back to query this, I received an email stating that the 'search on our website gives only approximate results and the checking according to the car's details doesn't guarantee the suitability and the purchasing according to the car's details is at your responsibility'.
I'm sorry? Notwithstanding the near incomprehensible babble (the service agents aren't English speakers – it's a German operation), they appeared to be suggesting that the vehicle registration look-up does not select parts that fit the vehicle searched.
Wow.
Apparently, the online search function should be ignored in favour of providing them with the VIN code/chassis number (17 letters+digits) or the original part numbers (OEM) of the required car parts.
Mystifyingly, they advised 'we don't accept the car parts if their design or specifications were changed from the initiall one when they were delivered.'
Answers on a postcard please because I haven't got a clue what that means at all.
In short, a shoddy site that will take your money and run.
AVOID.”
“No mention that this is part of Autodoc based in Germany. When the order is placed they tell you that your tracking will be available within 24h- fair enough- then they tell you that the delivery will be 6 days later. Not much use if you have a vehicle off road.”
