On the Beach Reviews

3.5 Rating 1,177 Reviews
64 %
of reviewers recommend On the Beach
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On the Beach 1 star review on 11th March 2024
Fck Onbech Company
On the Beach 1 star review on 22nd February 2024
Anonymous
On the Beach 1 star review on 22nd February 2024
Anonymous
Anonymous
Anonymous  // 01/01/2019
SCAMMER!!!!! The worst company to book your holiday. I cancelled my booking which due in 10 months and paid the cancellation fee of 90 gbp and then after a day I received a confirmed cancellation. Few minutes after charging me my complete flight fee. And then I phoned them and asking what is for the flight fee I dirmdnt received a flights… they said they cant do anything as the flight is already paid. And then after few minutes they were sending me flight which I cannot rebook or change the Destination and charge me 1200 gbp…. WORST COMPANY
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Posted 1 day ago
Booked a holiday with them and paid the initial balance. 1 month later I get a threatening letter advising they are reporting me to the police for fraud and threatening to cancel my holiday if I don't pay them an extra £500+. No customer service. 15 emails and phone calls to them and nothing. Nobody gets back to emails or phone calls. They have accused me of using their credit card details to book something on booking.com. I have never done this. I want them to refer matter to the police so a full investigation can be done and my name can be cleared an dmy reputation can be restored.
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Posted 2 days ago
On the beach booked our flights but when we arrived at the airport ryan air said on the beach had failed to book in our cabin luggage, we tried contacting on the beach , when calling i was given 6 options I pushed relevant option and it just took me back to automated message? Messaged them and response is an agent will get back to me 24/ 48hrs not helpful when you need help as soon as possible, I never recieved any response, We had no option than to pay for the cabin luggage. We couldnt get on to the ryan air app as the email on the beach gave us to use was not accepted by ryan air We had to pay £90 for 2 cabin bags We were given a representives name who could not be found/ contacted .. first and last time using this company. Once your holiday is booked and they have been paid there is no support if you have a problem
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Posted 1 week ago
made a booking ask for my card details and i made payment, once they have sent me an email says that is booked, then i booked my hire car and Disney park about £3000 worth, call them back to update my email address and they told me your holiday got cancel because of different price on ticket, bulshet company do not trust them myb13025603
On the Beach 1 star review on 11th March 2024
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Posted 2 weeks ago
Booked a party off 6 adults 1 baby and had to cancel 1 adult to her pregnancy dates coinciding with holiday , they offered me £394 for cancelling 1 room which I agreed on,24 hours later they came back with new offer off £204 , when booking it says on web site “ no cancellation fees for this hotel “ , utter bull💩,
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Posted 2 weeks ago
They booked us on a non existent flight with TUI - then tried to blame TUI - then told us we had to take it up with TUI & absolved all responsibility even though it's lost us 20% of our holiday. Days later and they haven't even confirmed the return flight despite being locked into the wrong departure flight - absolute shambles & utterly hopeless dont care attitude - NEVER AGAIN
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Posted 3 weeks ago
TERRIBLE SERVICE! They made a mistake on my booking so I called within 24 hours to try and change it. I was then told that I had to put in my flight details before I could change anything, It didn't work and I was told to wait 48 hours for them to do it on my behalf. They then had 3 weeks of telephony issues and I couldn't speak to someone and the chatbot/online help was completely useless. I finally got hold of them and they tell me I should have called within 24 hours of booking and they could have made the change......I told her I did and she checked which she confirmed I was right, yet still told me I have to pay an extra £1000 to make the change or stick with what I have. My flights have also been cancelled and for some reason, I have two completely separate bookings and reference numbers which I only found out my 12-year-old son is on a completely different booking after I called them as I have had no confirmation or email. Now I'm told I need to wait until someone contacts me closer to the date of the holiday to give me options on whether we have a flight or not. Until then I have to still pay for the holiday, nothing has been resolved and I am in the dark until someone calls me at some point in the next few months. Clueless, no help and they keep stating it's not my fault. However, they do nothing about it and still want me to pay more to get what I originally paid for.
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Posted 3 weeks ago
We booked a holiday with them & they rang and said the hotel was unavailable. Appalling & indecent practice.
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Posted 1 month ago
Shocking customer service been a shambles from the start unable to get onto app without constantly changing passwords .cancelled booking after numerous problems more than stated ,had to pay for flights in full £380 to be able to cancel,ridiculous ripped me off ,it's eight months until we were meant to fly why have to pay for flights? Someone please help me with this as its so wrong on all levels ,DO NOT BOOK WITH ON THE BEACH
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Posted 1 month ago
Booked holiday for my daughter. Who wants to conquer the fear of flying, from Bristol. Dalaman Paid. For flights bags seats thro the airline. On the beach. Advisor told me you still owe for flights. Seats. Bags you don’t pay airline. We do Excuise me how dare that person. Can speak that tone. To me. Unacceptable as far I am concerned we are booked
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Posted 1 month ago
Refusing to refund our cancelled flight money. Find out by ourselves that our flights had been cancelled and fully refunded. We have confirmation from the airline itself about it so know that this os the situation. Someone has over a thousand pound of our money in their account earning interest no doubt and yet deny that they know anything about the flights being cancelled. I dont think that anyone from on the beach has even looked into our situation or contacted whoever they used to book the flights as they claim that they know nothing about the flight being cancelled. Have been passed from pillar to post and now we are just being ignored as they probably just want to keep our money. They claim the airline takes 28 days to respond yet they emailed me back within 4 hours with the confirmation about the travel agents having the refund. Somebody needs to sort this out and find out where our money is so we can have it back rather than treating us like we are lying and then ignoring us.
On the Beach 1 star review on 22nd February 2024 On the Beach 1 star review on 22nd February 2024
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Posted 1 month ago
Booked a holiday to go to Menorca , gave them my card details for a deposit, the holiday then went up by £1200 the same day, after the summary received on email. Then I was told the holiday is no longer available , even though still advertised on their website. Will not use On the Beach again. Untrustworthy, false advertising, misleading, bad customer service. Booking reference as below. Be aware!!!!!!!!
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Posted 1 month ago
Ordered multiple bathing suits a month ago and haven’t received an item. I get the same SCAM message. One of the items is out of stock can we ship the remaining items and credit you for the express shipping ? After replying to this same message for the last FOUR WEEKS. Please send the items in stock and credit me for the express shipping. I’ve received nothing ! NEVER ORDER FROM THIS COMPANY !
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Posted 1 month ago
My flights were cancelled last year . I was told that on the beach would sort out new ones they did not I managed to book new flights. So this year I have rebooked thinking it was a one off I booked my holiday on Monday information says it’s pending but don’t worry it’s usually pending do upto 48 hrs .. 5 days later still pending. Also received msgs explaining if I don’t book my flights I will loose them .. I attempted to speak to a human today I’m out on hold for forty minutes then cut off . If I cancel I’ll loose my deposit not a good start from a customer who has used on the beach for years I’m not very happy.
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Posted 1 month ago
Terrible customer service. Impossible to talk to a human being. Waited almost 40 minutes to get through to their ‘live chat’ and the operator was less than helpful. We will avoid this company in future. Shame as they used to be really good. I asked for a number - the number they gave me was dead. They said they switch off the lines when too busy!
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Posted 1 month ago
Awful customer service. Found out after they took my deposit that we had to pay extra so my 11 year old autistic disabled son could sit next to his parent instead of on his own on flight. Followed their instructions to book the seats with the pre paid card on the beach give you, 4 different cards and not one worked. They said they would book the holiday for me in the end (which a package tour operator should do anyway as that’s the point of using them) and I could just add the seats after, did it work…no! Tried to call them and after being in a waiting queue for over an hour they said they needed to transfer me then just hanged up on me!!! Awful customer service with hidden charges
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Posted 1 month ago
If I could get zero stars I would. Booked my holiday 2/2/24 and realised after confirming I'd booked the wrong date. Picked up the phone to call no 89 in the queue!!! So, called my credit card company and blocked the payment. Picked the phone up again to OTB and was number 92 in the queue, after an hour of waiting I received a text saying my payment has been declined and a link to pay. I didn't, I just wanted to talked to someone. After 65 minutes of waiting I hung up. Am still receiving texts / emails saying they are working hard to get my recent holiday and they will confirm and be in touch soon. I DON'T WANT IT!!!!! Surely as I have not paid a deposit you can't deal with my holiday and if you'd of picked up the phone you may of done. Totally useless company and after reading the complaints from other customers I'm glad I didn't pay. I was just wondering if the people who had managed to cancel had managed to hold onto any future money being taken from their accounts?
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Posted 1 month ago
We feel that after making numerous complaints, serious ones, and waiting weeks for a response that you don't actually give a damn. Your response only dealt with two minor issues, completely ignored the major concerns, then hopex we enjoyed our holiday and gave us £100 offour next one. I immediately replied about major concerns not being dealt with and have been ignored ever since. Disgusted as you are not ABTA protected there is nothing else we can do.
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Posted 1 month ago
Worst customer service I have experienced from a company. Was told by a customer service rep there would be a sofa bed in the room, but upon arrival there was no sofa bed. The in-resort number I called basically told me I'm a liar and they cannot help, leading me to having to pay an extra £300 for another bed. Gave them the benefit of the doubt and booked another holiday where it said kids would get to be full board as an added extra, but they didn't add this on and instead changed the offer to include dates for after my booking. The customer service rep said what do you want me to do and closed the chat. Absolutely rubbish company, will go back to Loveholidays for my four holidays a year! MYB12185068B MYB12775625B
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Posted 1 month ago
Stay away , don’t waste your time. I have booked holiday for may 2024 , same issue I can see many customers have with this operator , my booking went in pending to be confirmed in max 48 hours. After the 48 hours has expired I went on the phone with customer service (80 minutes waiting time to get to them! Unbelievable ! ) and a “gentlemen” had explained to me as following; the option we choose for the hotel is not available anymore but they can ofer us something very similar for only 120-130£ extra each , also the flight price went up ! Not much only 15-20£ each person each way… 😅 just some clowns they try to rip off peoples money
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Posted 1 month ago
On the Beach is rated 3.5 based on 1,177 reviews