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Optical Express Reviews

4.7 Rating 4,200 Reviews

95 %

of reviewers recommend Optical Express

Company Reviews

4.7

Based on 4,200 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 50%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Optical Express 5 star review on 6th October 2021

Optical Express 5 star review on 6th October 2021

Optical Express 1 star review on 24th September 2021

Optical Express 1 star review on 27th July 2021

Optical Express 1 star review on 27th July 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“On 08/01/2022 my partner and I we were at Optical Express White City in London for an eye test. We met Miss Rakhee she helped us a lot. We are very pleased with her work because she was so professional and very kind she knows her job so well. She is an example of how to work. Thank you”

Posted 2 years ago

“This is a complete scam !!!!! They charge a ridiculous amount of money in your consultation and when you don't accept straight away and call back they some how raise the price!!!! Also there staff have no customer service skills whatsoever!!!! They are pathetic and useless on the phone !!!! I notice how they never follow up on there bad reviews and they always ignore them !!!! They alway promote there fake positive reviews only, just goes to show how shallow and disgusting this firm really is !!!”

Posted 2 years ago

“I would not recommend Optical Express, had lens replacement nearly a year ago. After the surgery there was no follow up appointments arranged, had to push for it as was having a lot of problems (eyes were different both for long sightedness and short sightedness but before long sight was perfect). After chasing Optical Express for follow up appointments, I was bounced between Manchester, Leeds and Sheffield. We had to insist on a scan of my eyes (which they didnt want to do) and they found cysts. These went but still a huge difference in vision, was contacted by one of their consultans from London, who advised to replace the lenses with a "more expensive version" but Optical Express just offered laser correction which the consultant recommended against because if there is any movement in the lens then the vision deteriorates again. I refused and now suffer with extreme headaches and have to have more expensive lens in my glasses than before. Read the small print before you sign, they cover every base if there is a problem, resulting in you not being able to do anything. I have recordings of all calls between them and myself”

Posted 2 years ago

“Avoid optical express. After having my consultation I immediately booked in to have laser eye surgery, paid the full amount costing £4,590. My 1st appointment - I had a phone call 2 hours before to let me know my appointment (at 1.30pm) was cancelled as the surgeon with was ill. My husband had taken 3 days off work to drive, look after me and our baby. So that was £580 of wages gone, just before Christmas. 2nd appointment was booked in 2 weeks later. I arrived at my appointment at 3.30pm to overhear the nurse telling 4 other patients that the Laser Machine was broke (some of them had been waiting all day) Not once was I contacted to let me know that the machine had been broken all day. So once again, wages were lost, I spent an hour and half waiting to talk to the nurse and manger etc (while my husband and baby waited in the car) he assured me that if I was too book again I would get compensation for all the money/time I had lost out on. He also told me the machine has never broke before, but in fact there’s two separate reviews on the Milton Keynes clinic stating that actually had it had broken.. After putting my complaint forward to head office, it took 2 weeks for them to basically offer me £200 as compensation. To top everything off my paper work (contract etc) was not even in my name and now after discussing with another Laser Clinic in Harley street - I’ve been advised that I should in fact ABSOLUTELY NOT have laser as I’m still breastfeeding. I came into the clinic for my consultation with my baby, filled out forms that said I was in fact breastfeeding. optical express never mentioned this!! If I had the laser - my eyes would have been lasered to the wrong prescription! ( how dangerous ) The clinic is an absolute joke, extremely unprofessional - please do not use this company. After asking on social media 4/8 people that have used optical express have said their laser has not worked and 1 person said there’s stoped working within the year, after going to another clinic and them advising to not have laser again - optical express would not refund her as she wouldn’t have the surgery. Please save yourself the time and money and chose another company.”

Posted 2 years ago

“Never use this highly unprofessional company. Too risky. I put in a clear complaint they 'investigated' and basically said it wasn't true. I am SO angry with their despicable attitude and am taking this much further. These private, money making companies really cannot be allowed to carry on.”

Posted 2 years ago

“Ordered my contact lens on Sunday received them on Tuesday thanks so much and the best price online too. Will be ordering from you again in the future 😉”

Posted 2 years ago

“Great value and service”

Posted 2 years ago

“REAL LIFE CHANGING Had my lens surgery done with Dr. Dimitris Kazakos in Birmingham. Everything went really well. He is really caring, even sending me a message the next day for aftercare, it was touching. Thanks Dimitris. The whole team has been really nice, friendly, helpful and professional, especially Tanya, she made me feel even more relaxed. The receptionist made me feel very welcoming too. The whole atmosphere was just been great and comfortable. The treatment went really well, I didn’t feel any pain or discomfort at all. The next day I woke up and checked my phone first thing as I do every day and it’s a WOW WOW WOW I can text without my reading glasses even though it’s still a bit blurry but I’m sure this is a good sign. Went back for a check up later on the next day and it went well too. Really got my money worth it. I urge and recommend people to get them done because it’s real life changing. Thanks again”

Optical Express 5 star review on 6th October 2021

Optical Express 5 star review on 6th October 2021

Posted 2 years ago

“Paid for lifetime aftercare was provided with 12 months of telling me to give the eye time to settle. It didn't, I went blind they didn't help me. I lost my job, my sight, my mind. NHS fixed me almost 6 years later.”

Optical Express 1 star review on 24th September 2021

Posted 2 years ago

“Had a call from Dundee practice a week before my eye consultation, the secretary or whoever I spoke to was so good she could diagnose and give me a price of 6k+ for replacement lenses over the phone without a consultation!!! The appointment was quickly cancelled, guessing the secretary does the surgery as well😳 Diagnosis over the phone? Really!!”

Posted 2 years ago

“Ordered lens solution, when arrived box was damaged and one bottle of solution and the lens cases where missing. Emailed customer services twice got no response. Tried ringing customer services 5 times on hold for over a hour gave up in th end. Some customer service”

Posted 2 years ago

“Best price so far,hope delivery is as good.”

Posted 2 years ago

“Absolutely brilliant from start to end every member of staff I came into contact with were brill... a review by me the biggest complainer of all. So thanks to all the staff for everything especially my sight, a very precious thing.”

Posted 2 years ago

“Would not recommend using Optical Express for this surgery. I had the LASIK surgery which I found traumatic from start to finish. The suction cup lost suction twice which was advised by the surgeon ‘down to a potentially faulty suction cup’ and as a result can bruising of the eye for 3 weeks. The bruising was so bad that I had to wear sunglasses when out as I was scaring the kids. They advised me at no point that this would potentially happen. They also made no mention of the burning flesh smell that I would experience during the laser of the eye. If I knew what I would have to go through then I would not of had the surgery. Having made Optical Express aware of my experience they provided no explanation and refused to do anything other then apologise my experience was a bad one. Very unprofessional company.”

Optical Express 1 star review on 27th July 2021

Optical Express 1 star review on 27th July 2021

Posted 2 years ago

“Wrong lenses, no refund.”

Posted 2 years ago

“Pay with finance or credit card or regret it.. Surgeon elected to not do my surgery due to my eyesight being too good, getting a refund is now proving to be difficult. The terms and conditions aren't clear for this scenario and customer service don't know how to proceed. They said a third optician will now decide whether the surgeon was right even though I've taken time off work. I was told I wouldn't speak to or see this third clinician and I would then be sent for survey again. When I questioned this and said what happens if the surgeon says no again, I was told 'I don't know'. Overall lots of mistakes and a rather messy process considering it's private surgery, I've had to start a complaint to try and get a refund and even then 28 days for a refund is slightly ridiculous, I reckon they put it in premium bonds.”

Posted 2 years ago

“I had lens replacement 1 month ago , the procedure was straight forward and even though I was worried, the staff made me feel at ease. Front of house Justine Buckette at the Southampton Avenue site was so understanding and friendly could not of asked for a nicer person to deal with. As for the treatment it was straight forward and took under 10 mins per eye . Looking forward to the future as everyday Is getting better and better .”

Posted 2 years ago

“13 days and still no delivery”

Posted 2 years ago

“Fast and easy to order”

Posted 2 years ago

“Worst optical store I have ever seen in my entire life between Europe and the U.S. I am appalled of the low level of the sales people, the horrible attitude while buying the frame, "they will be ready tomorrow". not even in two weeks. and progressive in one day actually scare me. So, they do not know what they are doing. in the store in the lab. The lack of coordination, the lack of knowledge, the yelling at the client for cancelling an order within the terms they deny their own term? the wait of two weeks for wrong lenses, the zero texts to answer to mine nor to /inform if and when I could go to pick up my glasses, I had to follow up each time. Wasting my time but harassing me with calls and texts once the order is cancelled. The huge waste of time on the phone, at the store, in the back of the store for my turn to be 'assisted' by pidging english of a frantic french who is supposed to explain lenses before taking them, a total inept with zero U.S. customer care who had also the nerve to dismiss/to tell me she cannot give me the hard case NOR the washcloth because they run out of them !!? Spending $500 and a cheap plastic fake leather taking for granted the client has to accept, put the client in condition to ask for the basic, ALL OF THIS is absolutely unacceptable. Eternal times to be refunded and they screw transactions. Do not set your feet or better never lay your eyes on this company is a gentile eufemism.”

Posted 2 years ago

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Optical Express is rated 4.7 based on 4,200 reviews