Optical Express Reviews

4.7 Rating 4,200 Reviews
95 %
of reviewers recommend Optical Express
4.7
Based on 4,200 reviews
Shipping & Delivery
Delivery Methods
Postal Service
On-time Delivery
Greater than 50%
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Under An Hour
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Optical Express 5 star review on 6th October 2021
Suthiwa Jewkes
Optical Express 5 star review on 6th October 2021
Suthiwa Jewkes
Optical Express 1 star review on 24th September 2021
John Binnie
Optical Express 1 star review on 27th July 2021
Anonymous
Optical Express 1 star review on 27th July 2021
Anonymous
Anonymous
Anonymous  // 01/01/2019
After my recent lens replacement therapy I couldn’t be happier with the results. From the initial consultation , to the procedure and aftercare I couldn’t fault anyone. Special mention to Sarah Pease, Dr Kiss and Paul the Optometrist. First class service and kept informed every step of the way.
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Posted 2 weeks ago
Had my cataract surgery in Edinburgh branch. Fantastic result I now have 20/20 vision. Process from the start in the Dunfermline branch right through to and after my treatment all staff and surgeon were amazing, full of knowledge and explained everything clearly so there was no misunderstanding, all this and with a fantastic sense of humour. It's painless and you don't feel anything. I would highly recommend Optical Express.
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Posted 2 months ago
Optical Express have been taking care of my eyes for so many years now. I had lens replacement surgery many years ago( best decision ever ) and have always been very pleased with the after care and customer service. Nothing is a bother . Thank you everyone at Optical Express, Ayr. You are all stars 🌟
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Posted 4 months ago
Had lens surgery few days ago from start to finish the team in Glasgow were amazing so happy with the results thanks to all the team.
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Posted 5 months ago
Today I attended Optical express in Cambridge due to an ongoing problem with my eyes. I was seen by a truly amazing young lady optician who conducted every test imagineable. Polite, utterley professional and fantastic at her job as well as being a genuinely really lovely person, I walked out after about fifty minutes feeling so much better. This lady took the time to explain everything to me and reassured me everything would settle down. I cannot stress enough just how good this opticians is. If anyone needs anything related to eyes then you are in the safest of hands. Thanks Optical express you go the extra mile to help people. Wonderful.
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Posted 6 months ago
Today 5/01/23 I had an Eye Examination in Londonderry to determine if I needed to have a Cataract removed. It was the most intensive eye test I have ever had in a very professional manor and in language I could understand. A very pleasant experience with great staff I am totally satisfied. Regards to all Ron Patton
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Posted 1 year ago
Aberdeen store staff very friendly and gave me guidance of the choice of spectacles I had chosen and ensured suitable with varifocal lenses.I had a query after I had ordered my spectacles and it was dealt with promptly and professionally by the manager.I would definitely recommend the store.
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Posted 1 year ago
I went to the Shaftsbury Avenue branch because I was going travelling for 3 months and would run out of my contact lenses. Farwa was so helpful and was able to provide me with all the lenses I needed on the spot from the spares in store. I was left with piece of mind that I could go away and not have no worry about running out. Nothing was too much bother. Excellent customer care.
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Posted 1 year ago
Just simple and quick. Exactly what I needed
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Posted 1 year ago
Pleased to see the price stayed the same as my last order in September,when everything seems to be going up substantially.delivery time Ok,no notice about delivery slot but we were at home thankfully.Alec
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Posted 1 year ago
Easy to register and purchase supplies.
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Posted 1 year ago
At the Gyle store in Edinburgh Evelina was very helpful ,she was very professional in every way I just ask her to fix the screw back into my glasses .Evelina is an asset to the store at Gyle
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Posted 1 year ago
Excellent, caring and professional consultation. Staff friendly, diligent and highly efficient. A very positive experience.
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Posted 2 years ago
Having recently had Lens Exchange Surgery carried out by Dr Dipak Parmar I wanted to write a review to praise the whole experience. Dr Parma put me at ease and his whole team were professional, efficient yet offering calmness, and ease whilst explaining each step of the procedure. I had some telephone conversations with optometrists at Milton Keynes to answer any questions prior to and after surgery and they were always ready and willing to spend time explaining and answering any questions. Nadia was extremely articulate when testing my eyes prior to surgery and was again so at my recent 3 month check up. Elsa the optometrist went to great lengths to check my eyes/vision/recovery at my 3 month check up also. My whole experience of Optical Express has been excellent and I would highly recommend them. Having had this surgery it has without a doubt changed and enhanced my life.
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Posted 2 years ago
On 08/01/2022 my partner and I we were at Optical Express White City in London for an eye test. We met Miss Rakhee she helped us a lot. We are very pleased with her work because she was so professional and very kind she knows her job so well. She is an example of how to work. Thank you
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Posted 2 years ago
Ordered my contact lens on Sunday received them on Tuesday thanks so much and the best price online too. Will be ordering from you again in the future 😉
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Posted 2 years ago
Great value and service
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Posted 2 years ago
REAL LIFE CHANGING Had my lens surgery done with Dr. Dimitris Kazakos in Birmingham. Everything went really well. He is really caring, even sending me a message the next day for aftercare, it was touching. Thanks Dimitris. The whole team has been really nice, friendly, helpful and professional, especially Tanya, she made me feel even more relaxed. The receptionist made me feel very welcoming too. The whole atmosphere was just been great and comfortable. The treatment went really well, I didn’t feel any pain or discomfort at all. The next day I woke up and checked my phone first thing as I do every day and it’s a WOW WOW WOW I can text without my reading glasses even though it’s still a bit blurry but I’m sure this is a good sign. Went back for a check up later on the next day and it went well too. Really got my money worth it. I urge and recommend people to get them done because it’s real life changing. Thanks again
Optical Express 5 star review on 6th October 2021 Optical Express 5 star review on 6th October 2021
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Posted 2 years ago
Best price so far,hope delivery is as good.
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Posted 2 years ago
Absolutely brilliant from start to end every member of staff I came into contact with were brill... a review by me the biggest complainer of all. So thanks to all the staff for everything especially my sight, a very precious thing.
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Posted 2 years ago
Optical Express is rated 4.7 based on 4,200 reviews