Origin Broadband Reviews

1.3 Rating 200 Reviews
E
Happiness Grade

Origin Broadband have a Customer Happiness Grade of E. Customers are happy with their prices and customer service but are unhappy with their returns process and refunds.

B-

Price - Average

66.67%
Industry Average
Never had a problem with them in over 2 years and just renewed at lower price than last time, I'd recommend
- Anonymous
F

Returns Process - Difficult

0.00%
Industry Average
Price 2/10 - there are other providers , but just that there was no one my rural locality Delivery - 0/10 very bad internet service delivery, no communication , nothing Returns and refunds - 0/10 no confirmation email saying that my complaints has been registered.
- Anonymous
D

Refunds - Average

50.00%
Industry Average
Refuse to send IT someone to fix the problems foisted on disabled seniors after months if incompetent mish mash drivel over phone Don't intend to refund six months backpay for not delivering contract promises.
- Anonymous
Do not deal with this company recently asked for a 5g service to be done at my home I told them I didn't want nbn so they send me a nbn box rang them it was wrong I couldn't use this so then they go on saying I have to pay so I did then I get knocked back coz they couldn't provide me with my service so I asked for a refund they only gave me not even half a refund they are liyers and like to scam people I want all of my money back you are a bunch of tosses go else were people origin are incompetent not only that they give ur information to other sectors in origin had phone calls from origin energy I've never had electricity through these Muppets yet they ring me 2 days after joining with them saying mu bill was late go away origin your idiots
- Stephen McIntosh
And now I have to go through endlss 50 minutes hold time phone calls trying to get my damn refund sorted.
- Anonymous
B-
69.57%
Industry Average
I was having a good chat with Cody about my service and to my delight Cody went through the setting and fixed my Internet speed to about 60% faster. Cody, what a difference you have made, cheers.
- Anonymous
Please, please do not use this company. I have been out of Internet service for 10 days now with no resolution to my complaint!!! I have been told that my contract has 9 months to run and I would have to pay them over £300 if I want to switch provider. I have spent money on phone calls and get no updates from them. I do not usually write reviews but this company has made my blood boil. Please avoid!!!
- Anonymous
When I was called by origin everything about the service was explained well Dawn the agent was very nice I went live with them on the 6th of february and have had no problems at all and even thou it's still in its stabilising period I van go to my end room without been cut off like what happened with previous suppliers.happy with everything
- Helen Gallagher