Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.31

1.3 Rating 200 Reviews

7 %

of reviewers recommend Origin Broadband

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1.3

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This a truly awful company even when I left they are still trying to get money from me that I do not owe them !”

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Posted 1 year ago

“AVOID AVOID AVOID!! AVOID AVOID AVOID!!! ABSOLUTE LAIRS!!! THE WORST INTERNET ON THE MARKET!!! I have made a big mistake that I didn't read comments and feedback before I go with origin....it is absolutely slow and it took me 60 seconds to open my gmail and wasn't able to open youtube! When I tether from my phone to my laptop is 6-10 times faster!!! I'm reading the contract now to cancel this and it says you can cancel one day before you go life.. where is the point??? you don't even see the product and how it works! THEY PROMISED 18MBS AND I AM HAVING 10MBS OR MUCH LESS.... I HAVE CALLED THEM AND THEY SAID UP TO 14 MBS, BUT IT NEVER WENT UP MORE THAN 10MBS !!!! DON'T DO MY MISTAKE AND READ THE COMMENTS PLEASE!”

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Posted 4 years ago

“They suck. No internet for almost 6 months. Wife and I hotspotting of our phones for work. Kids unable to do homework,no netflix etc. Then they have audacity to ask me to pay for the new modem. Unless!”

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Posted 10 months ago

“This company is an absolute disgrace They have the worst customer service ever Have not had any internet for months and the alarming thing is … they don’t care Have had so many issues with them , now in the hands of the ombudsman Do not sign up for this dreadful company”

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Posted 1 year ago

“Terrible customer service. After Origin completed the migration, I experienced an issue with my internet connection. When I called, customer service was unable to resolve the problems. He kept asking the same questions. I was put on several time during the call. Apparently, the customer service representative is not properly trained to perform his duties.”

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Posted 2 years ago

“Please, please do not use this company. I have been out of Internet service for 10 days now with no resolution to my complaint!!! I have been told that my contract has 9 months to run and I would have to pay them over £300 if I want to switch provider. I have spent money on phone calls and get no updates from them. I do not usually write reviews but this company has made my blood boil. Please avoid!!!”

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Posted 2 years ago

“Appalling service, don’t go with this company whatever you do, promised me 11Mbs never in 12 months went any high than 4Mbs and that was rare sometimes less than 1 Mbs. Finished the 12 month contract paid in full. Than I get letters from Debt recovery Agency wanting £287. Complained about the poor speeds said they would get back to me they never did. They should be paying me for not fulfilling the contract. You’ve been warned.”

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Posted 2 years ago

“Frequently drops out and they don't seem able to resolve issue. Fix it for a day then occurs again - very frustrating and am going to change providers”

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Posted 2 years ago

“Please avoid this so called broadband company my experience with this Shower has been awful. signal keeps dropping out. (had better dial up!) talked to technical dept five times before possible solution. (still not revolved.) customer services that go around and around in circles, hopping you will give up. when they finally admitted that there was a fault on the line, they said they would only refund the down time for repairing it as opposed to the five months that i have been complaining of the poor service, which incidentally was caused by a faulty line and not the position of the Router/Router settings as they kept trying to tell me. once again please avoid, i would hate for them to mug anyone else off.”

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Posted 3 years ago

“I am so glad that I am finally free of this terrible company. Do not enter into a contract with them if you expect to have an internet connection.”

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Posted 4 years ago

“SHOCKING. AVOID, AVOID, AVOID!!! Do not use this company. They scam you out of money and make you pay for inadequate services. Shocking way to treat loyal customers. Reported to trading standards.”

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Posted 5 months ago

“You cant rate a business thats fails every time I would personally rate any company that answers to its critics as a company worth dealing with. You only have to read the response or responses, in this case nil, from Origin to understand what sort of company this is. A company that doesn't give a toss about any of its customers. Overseas call centers are in place to keep their cost down, no direct company emails, the customer complaint email never gets addressed, the list goes on and on. As everyone else has endorsed on here, stay clear of them, dont enter into any contract with them as you'll have little or no recourse when it comes to getting out of it. I think those who favoured a positive outcome from Origin are clearly those who are linked to the company in some way For those of you who dont know what Origin stands for, allow me to enlighten you all. O. Obdurate R. Rapacious I. Incapable G. Grossly mismanaged I. Incompetent N. Neglectful”

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Posted 5 months ago

“Appalling to say the least. Send an email, its tells you to call them. South African based call centre even though their HD is based out of Salford. OB Telecom Ltd trading as Origin Broadband Soapworks, Ordsall Lane, Salford, United Kingdom, M5 3TT. Complaint after complaint to them that clearly falls on deaf ears. My mother is 91, reduced to tears by these fools. I have permission to act on her behalf. Get your fingers out Origin, listen to your customers and their complaints and stop bullying. My mother never signed or committed to a contract with you. Your sales team took advantage of an elderly lady in the later years of her life. Disgraceful”

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Posted 6 months ago

“Worst broadband provider I've ever used customer services. Absolutely rubbish, they do not help you at all. They meant to ring me back 3 times and no one still never bothered. Contacting me back, my telephone line is meant to be cut off. But still on, they are absolutely rubbish. I would not use these or recommend this company to anybody.”

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Posted 6 months ago

“Total waste of time. They make everything sound great when you sign up but don’t deliver. I’ve had bookings canceled, told no booking was made nbn cancelled bookings the list goes on. The consultant on the phone lied to me several times was not overly eager to help me told me it would be another 6 weeks before i could get connected. Over 3 hrs on phone trying to get it sorted & the consultant was happy for me to cancel my order with no remorse. Worse part is I booked in my appointment over 3 weeks ago confirmed my booking late last week only to be lied to today as I waited all day for someone to turn up, lied to that there was no booking, then that changed to nbn cancelled booking to be told another lie they could find my booking. NBN told me there was no booking made at all in the last month regarding my account. I currently have my electric (2 homes) & solar with origin & had gas at one stage as well, my accounts are always in credit Now I’ll be taking all my business elsewhere. DONT RECOMMEND THIS COMPANY AT ALL Waste of money & time”

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Posted 9 months ago

“Constantly cuts in and out, we have called and been given false hope they would fix the problem many times, terrible do not use”

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Posted 1 year ago

“Some of the worst internet I've ever had - and it's supposed to be faster than any connection I've ever had. It started out good 12 months ago... now is completely useless to me Constant drop outs, takes sometimes more than a minute to load pages and sometimes the browser times out completely. Thumbnails on Youtube don't load anymore... My mobile phone (on a 25mbps pre-paid service) loads browser pages much much faster than my Origin Broadband NBN on ethernet, so much so that I now use my phone to create a mobile hotspot when I am in need of better connectivity for my work! I have a double service account - broadband and electricity. I have not had to pay electricity for two quarters, because they had been overcharging me for a different property I don't live at, so credited my electricity account for all of the excess charges. Origin are completely useless at all levels!”

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Posted 1 year ago

“The worst internet provider I have ever seen. It’s been more then 5days my connection date started and still they are struggling to provide me Internet. There is been a problem with Opticomm WAN for which a ticket has been raised 3days back and still Origin team is struggling to fix the issue. I have called them literally 10times but no one could able to solve the issue. Every time they say 24hrs is the ETA!!!!!! From my experience guys, NEVER opt for ORIGIN as your internet provider!!!”

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Posted 1 year ago

“I had an origin broadband For more that 2 years. Initially I had an 18 months contract. I moved my house after 1 year and they told me that they will offer me a new 18 months contract which I took. I moved again after another year. They gave me the same offer which I accepted initially. After a few days ( wWithin the 2 weeks cooling period of the new contact) I asked to stay on my contract and complete 18 months as I wanted to switch to a different provider. I was told no, the old contract is cancelled and I have to complete 18 months with the new contract. Their website says that if moving house there is a 29 pounds fee which I offered to pay. I was told that they don't do this and if I move I have to start a new 18 months contract so as they can recoup their costs. I can't move on the old contract which is basically false advertisement. My only options are to complete 18 months or pay the left over 6 months (170 pounds) from the old contract. But I can't finish my old contract in a new address as per their words " that is not how to run a buisiness". As far as I'm concerned, this is how you run a scam.”

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Posted 1 year ago

“Worst Internet Service Provider on the planet....! After experiencing MANY NBN outages, called up Origin only to be told each time that there was NO NBN outages and it was a fault at my premises. EVERY time this was incorrect... Just had another outage lasting more than 3 days....Origin made formal appointment and was instructed to remain at home on a particular day. When no one showed up, I called and was told that the NBN appointment had been cancelled days earlier but Origin did not bother to tell me..... Previously, Origin did not bother to tell me about PLANNED NBN outages, so was unable to work for days due to their "oversight". The level of Service is the WORST I have EVER encountered!!! Do NOT sign up with Origin Broadband ....even if it is for free!!!”

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Posted 1 year ago

Origin Broadband is rated 1.3 based on 200 reviews