Origin Broadband Reviews

Name: Origin Broadband
Rating: 1.31

1.3 Rating 200 Reviews

7 %

of reviewers recommend Origin Broadband

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Metrics

1.3

Based on 200 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 37%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5

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Origin Broadband 1 star review on 23rd February 2023

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was having a good chat with Cody about my service and to my delight Cody went through the setting and fixed my Internet speed to about 60% faster. Cody, what a difference you have made, cheers.”

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Posted 1 year ago

“When I was called by origin everything about the service was explained well Dawn the agent was very nice I went live with them on the 6th of february and have had no problems at all and even thou it's still in its stabilising period I van go to my end room without been cut off like what happened with previous suppliers.happy with everything”

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Posted 4 years ago

“Very friendly and helpful staff asked what we used our internet for and recommended a package to suit us and not just try to get us to take the most expensive”

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Posted 4 years ago

“Very informative and refreshingly… Very informative and refreshingly honest discussion about my broadband needs and what I can actually get, thanks for your help.”

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Posted 4 years ago

“I had a problem with my broadband at first but origin fixed it so quickly & the customer service was brilliant & I am so happy with my broadband!”

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Posted 4 years ago

“The customer service was brilliant & they fixed my problem so quick!”

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Posted 4 years ago

“very good value package 17.99 getting 10mbs”

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Posted 4 years ago

“Excellent service. Had a little problem when i started with them, but that was sorted straight away. I am now in my second year and i doubt I'll be moving. I like the no frills approach, what you sign up for is what you pay, no hidden extras. All i can say is THANK YOU to origin.”

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Posted 4 years ago

“Because I used to pay £ 35 a munths and my bordband was not very good now I just pay£22.99pay and very good”

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Posted 4 years ago

“Switched from Plusnet, everything going fine after a month and much cheaper for basically the exact same service. I was paying £38.99 with Plusnet for line rental and fibre unlimited. Switched over to Origin Broadband and getting the EXACT same speed for only £26.99 (which also includes line rental). There was a very small glitch at first but I used Origins text chat system and the fault (disconnections) was quickly fixed and we were back online within about an hour. I was compelled to leave a review here as it's pretty much a no brainer to switch, why pay more for the exact same connection with a different provider?”

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Posted 4 years ago

“I have recently moved home and decided I did not want the same broadband provider. I contacted two companies and had various issues and disappointments with them, one kept contacting me by email even when I had stated I did not have any broadband and requested phone texts! Third time lucky went to Origin. Patient and kind call centre opperator (Aaron) helper me through my application and answered my somewhat naive quetions.”

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Posted 4 years ago

“I have been with origin for a number of years now I have never had a problem with them they are always at the end of the phone if you have any issues not like the other companies I have been with .I certainly would have no trouble in recommending them in fact I have.!!”

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Posted 4 years ago

“I moved to an Origin Max Fibre subscription from BT. I had the BT Smart Hub 2 and Wi-Fi Extender Disc2. Right from the off, I was genuinely impressed by the high quality, superior signal-strength, and overall ease of set-up of Origin's (Asus) router. I consistently find Origin to be a much preferable ISP to BT. In just about every respect, Origin is a paricularly excellent, up-and-coming ISP which I would highly recommend.”

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Posted 4 years ago

“Never had a problem with them in over 2 years and just renewed at lower price than last time, I'd recommend”

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Posted 4 years ago

“Please, please do not use this company. I have been out of Internet service for 10 days now with no resolution to my complaint!!! I have been told that my contract has 9 months to run and I would have to pay them over £300 if I want to switch provider. I have spent money on phone calls and get no updates from them. I do not usually write reviews but this company has made my blood boil. Please avoid!!!”

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Posted 2 years ago

“Internet works fine until it doesn't then you're left to navigate the very limited information origin has available. Operating hours are 8am to 6pm. Good luck to you if your internet drops out, outside those times”

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Posted 11 months ago

“Have fibre to the house new estate yet Origin Broad band is very slow and frequently drops out requiring daily modem resets. Also they failed to keep my 12mth bundle discount after changing addresses just 3 months into my contract which seems to hard to rectify. Looking at changing B/Band providers.”

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Posted 1 year ago

“Whoever on Origin broadband since they change provider should check their invoice if they are paying extra every month compared to new customers. They're charging $6 extra off me for the same plan since then, still wanna claimed they are giving me loyalty offers after I called and asked. Also put me on hold Multiple times cause the guy cannot make decisions. This is really ridiculous.”

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Posted 1 year ago

“Purchased and paid upfront for an 18 month 67mb Origin Max & Line Rental fibre contract with Origin. All went smooth and was very happy up until month 16 when they decided to charge me £184.99 for a new Origin Fibre & Line Rental 35mb despite the fact I am still on the 18 month one. I subsequently contacted Origin customer services to dispute this and was told that they would refund the £184.99 within 30 days. Yes you guessed it ... 30 days later I'm still waiting and have now had to threaten them with legal action in order to get my money back.”

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Posted 4 years ago

“I can’t believe how bad the internet speeds are with origin. I kept upgrading to a faster speed and nothing changed I just changed to telstra and it is crazy how fast they are in comparison and i saved $20 a month Origin is in the stone age”

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Posted 1 week ago

Origin Broadband is rated 1.3 based on 200 reviews