“Origin energy is a thug!!! I moved to Brisbane in July 2022, my apartment has integrated supply for hot water and gas with Origin. I don't have a choice to move to other supplier.
Feb 2024, I received a bill for $400, shock of my life. The adjustments range from Jan 2023 till Oct 2023.As an immigrant I have been dealing with cost of living, child care etc..all of a sudden this is a bomb on my wallet. my regular bill never crossed $100. I was furious and rang up Origin. They said these are adjustments, supplier recently sent us correct readings. They stuck to the same story. I asked are you going to send me another adjustment in few months? she says she's not sure. so the current bill is not final, they will not take correct readings. she says IT glitch, I said I work in IT what is the IT glitch? you cannot get away with regular reason as IT glitch. she says I'm not trained to check that so you find our since you work in IT. she started telling me she can't hear me and the call was dropped. I receive a message telling me that my meter was broken!! how long was the meter broken? why no one checked if it is broken? so how do I know this is an honest and correct bill?? on top of all other issues I'm fighting with one more was added by Origin. I have raised a complaint with Fair trade office, they have accepted my complaint. waiting how it goes!!”
“I have embedded a network with the origin, and I have installed 6.6kw solar panels(for $3000), I was paying $160 per month and now I'm paying $75 per month. It's ridiculous compares to what my friends were getting($10 credit per month, with more tenants). On top of that, they didn't activate my solar panels after 8moths they were already installed, meanwhile, I had to pay for electricity without my feed-in tariff. No compensation was accepted at their end. among numerous other headache issues. I had to call them every day for over the past year to follow up on the solar application and incorrect bills, all I got was pushed around between departments and never responding email from the solar team department for 8 months, also with rubbish like, "it's been escalated", "Please wait patiently your issue will be resolved soon" and most of all "I have passed this to my supervisor he will be following up with u". anyway I got none of that they promised. After over a year of hair pulling struggle with Origin, I decide to share this with those who it may benefit. Hope nobody has to work full-time, be with their family and have to deal with this nonsense on the daily basis.”
“I have been sent a bill for $6,184.41 for an empty office due to COVID with a 13.3KW solar system that usually has a tiny bill or a credit. I contacted Origin a couple of weeks before it was due and they agreed it was an error and that it'll be sorted. What Liars!!! they did nothing at all, and despite calling and calling them they simply say we're looking into it. Meanwhile I'm receiving overdue notices and my credit rating is being shot to pieces. These people do not care and do not understand that demanding money like this when they admit it is as an error is a form of extortion - but they just don't care. So, if you get a fake bill from Origin be prepared to call your lawyer and spend a small fortune having to sue them!”
