Origin Energy Reviews

1.0 Rating 35 Reviews
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of reviewers recommend Origin Energy
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Origin Energy 1 star review on 15th March 2024
Anonymous
Origin Energy 1 star review on 10th May 2022
Eddie
Origin Energy 1 star review on 1st April 2022
Anonymous
Origin Energy 1 star review on 1st April 2022
Anonymous
Anonymous
Anonymous  // 01/01/2019
I have direct debit set up with Origin n pay small amounts fortnightly. I received a letter in June saying prices were going up yet again, I received same letter June 22. Once upon a time my bills were much the same n if it was higher, I knew why, my hot water heater was leaking. After reading reviews I can understand why I hadn't had a bill in many mths,Origin didn't tell me why, they just sent me a bill for over $1000. It was a shock n made me so angry, they were so happy about their new look bill. Origin thought they cld just debit my acc just b4 Christmas, no reasons as to why they hadn't been taking payments. They gave me 1mth extension, I can't pay it. Due to chronic pain I use a bucket to wash or use wetones, I rarely use a heater,can hardly move with all the coats I need to stop shivering, even the dogs sleep with me to keep warm. I don't even cook n eat,can only afford my meds n dog food. So now I have to up fortnightly paymnts n try to get another extension...another bill comes in Feb. I just tried to join Spike,code didn't come thru. No Christmas again thanks to Origin. I'll be changing to another company after I pay this bill. It's suppose to be a happy time but that last bill seemed cold n uncaring. Costs r going up because of the "new look bills" n all the reward things. Why can't we have a choice n just have plain electricity? Even when I emailed u , I wasn't told why bills weren't sent , but there isn't an excuse is there. The more I write the angrier I get. I shldv taken a pic of bill but waste of time,like this feedback
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Posted 4 months ago
Horrible experience. Moved into a new property, applied for power connection. On the connection day, got no power. Called them to fix the issue, and as it's after hours, it's a $100+ fee. The operator didn't communicate clearly that the switch should be turned off, so that resulted in another late call and another $100 fee. I was stressed and upset about the situation. The operator didn't ask me to confirm these requests and fees. (I'd move that to the next morning if I knew that I'd need to pay $200 to get power connected). Will move to a different provider. Not recommend dealing with their company and their customer support.
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Posted 1 hour ago
You have been caughtThese people have no scruples and are thieves. They have robbed me for years with pricing increase many times. The moment I decided to go to Red Energy, after I moved away, phones calls started and I never picked up. Then they sent me an email with pricing better that Red Energy. What a face !!!!!!! Robbing till the last minute. I never answered and do not care if they are cheaper than Red Energy. Total shame of incredible robbers. I am ultra surprised that their rating in Product Review was 1.9 out of 5 and now lots of reviews have vanished and they end up with 4 stars. I should have taken screen prints 4 months ago. Something smells very fishy.
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Posted 1 week ago
Origin energy is a thug!!! I moved to Brisbane in July 2022, my apartment has integrated supply for hot water and gas with Origin. I don't have a choice to move to other supplier. Feb 2024, I received a bill for $400, shock of my life. The adjustments range from Jan 2023 till Oct 2023.As an immigrant I have been dealing with cost of living, child care etc..all of a sudden this is a bomb on my wallet. my regular bill never crossed $100. I was furious and rang up Origin. They said these are adjustments, supplier recently sent us correct readings. They stuck to the same story. I asked are you going to send me another adjustment in few months? she says she's not sure. so the current bill is not final, they will not take correct readings. she says IT glitch, I said I work in IT what is the IT glitch? you cannot get away with regular reason as IT glitch. she says I'm not trained to check that so you find our since you work in IT. she started telling me she can't hear me and the call was dropped. I receive a message telling me that my meter was broken!! how long was the meter broken? why no one checked if it is broken? so how do I know this is an honest and correct bill?? on top of all other issues I'm fighting with one more was added by Origin. I have raised a complaint with Fair trade office, they have accepted my complaint. waiting how it goes!!
Origin Energy 1 star review on 15th March 2024
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Posted 1 week ago
Yes we have Solar on our roof and guess Origin sent us a letter and text and email that they are coming out on the 23rd February 2024 to change the meter. We are not to approach the servicemen while doing the job. Ok they changed it but disconnected our solar system. I have rang 3 times, call centre in New Zealand, have to email technician it will take a couple of days, is the inverter switched on, these are the feed back. All I want is our solar system connected it is a lemon on the roof. I cannot prove it but I think they have done this on purpose. Anyway rang AGL transferring to them in 5 days, there solar technician will come out and fix our solar free of charge. Feel sorry for many others out there that this origin company is doing the same thing to. What is this world come to.
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Posted 2 weeks ago
anyone looking at going with these Rip off Monkey, think again I got a shock of my life on my last bill almost triple the average, the only thing they can say was" we can put you on a better plan" nothing to fix the over rated charge on my account, then after switching over to someone else, the harasment started 3 phone calls aday message after message about final bill payment by far the worst experiance
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Posted 2 weeks ago
overcharging. pretends accounts wernt monthly billed then charges you 3 months on top of the monthly anyway. stacks late fees onto all further billing. absolute scammers should be outlawed as a company. zionist thugs rule this corporate backwater.
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Posted 1 month ago
Lived in my house 2.5 years bill always $300-600 per quarter . Recieved a $1,200 bill and questioned it as I also have solar they put me on a better rate so they said, I reduced dryer use by half and stopped fish tank and water fountain filter and now just received a $2425 dollar quarter bill. Wtf ??
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Posted 1 month ago
Terrible customer service and zero loyalty to a customer after 17 years. Will over charge, will apply the worst rates unless you constantly ring them, customer service reps have zero f's to give.
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Posted 1 month ago
I have used origin for 25 years business and home the service is the worst I have ever had to deal with tried to resolve the problem for 12 months phone call after phone call I wish they would use the recordings for training and coaching like it said Thank goodness I am never using this company again And advice anyone do to use them
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Posted 1 month ago
Choice says "one of the worst performers in the market" Boy is that right! I cant get them to send me a regular bill, sometimes its quarterly sometimes its every 6 months, i cant see my usage since April 2023 and no matter how many times i call to beg for a bill or at least an amount or even a vague idea of usage so i can budget for their high prices i get nothing but some parrot saying "technical issue that has unfortunately impacted the billing cycle" but this has been going on for over 12 months, if you are thinking of going with origin....don't, they are the most inept company you will ever deal with
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Posted 2 months ago
Undisclosed annual fee charged, overpriced ‘equipment’ use and hounded me until a final demand sent threatening to cut off my service. Will never use this company again and will advise all I know to avoid engaging Origin as a supplier
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Posted 3 months ago
It is a disgusting service. I have asked 4th time when I get my gas, still they just send me the bill which I have to pay on Dec, I have not received the gas. I am out of gas for 5 days now. I am so so disgusted by the no service of Origin. One start is way too many star for Origin. They only thinking about the money. They do not care about the customers need.
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Posted 4 months ago
For some reason every bill I get seems to be be higher and higher, even the predicted bill are crazy high, I don't use an air-conditioning or heater, I just don't understand the constant high bills.
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Posted 4 months ago
Origin Energy is listed in an Australian Choice assessment of electricity providers as "one of the worst performers in the market I should have read their results before going to Origin. I was told their sales team - by phone - that I would get certain pricing if I switched to them. And surprise, surprise: I'm not getting the right pricing and the different contact I get every time I try to sort it out can't fix it, and now says it was never offered. Wtaf ...
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Posted 5 months ago
Origin do final meter reading with inflated estimates and refuse to update them and say they will ring you back numerous times but they never do. They hope you get sick of things and just pay the inflated estimates. ACTEWAGL at least are more trustworthy in their business practices.
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Posted 5 months ago
This solar sales company is joke. Their sales guys come out and tell you whatever and it's not even remotely accurate. Then you talk to Anthony and he gives you a bunch of BS as well. No one seems to know anything about solar at this company.
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Posted 5 months ago
What a joke, if you have to phone Origin Lpg to order a cylinder you will wait to speak, wait for it ..... ...... an ENERGY EXPERT....... disgusting title, misleading to say the least. No folks that ENERGY EXPERT, has no science degree, no PHD, maybe lucky to have a grade 10 high school certificate. Hey ORIGIN wakeup nobody needs or do you provide an ENERGY EXPERT to order a gas cylinder.
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Posted 5 months ago
Origin Energy left me utterly disappointed and betrayed. When I initially considered switching to another company due to their lackluster services and high rates, they suddenly came up with better offers to retain me as a customer. Feeling hopeful, I decided to give them a second chance, but it turned out to be a grave mistake. Just two weeks later, they sent an email announcing a significant rate increase, which completely shattered any trust I had left. Their deceptive behavior and broken promises revealed their true colors, leaving me feeling deceived and taken advantage of. I can't stress enough how unprofessional and unreliable Origin Energy has proven to be. Their actions speak louder than words, and they have shown a complete disregard for their customers' well-being and loyalty. I strongly advise against trusting Origin Energy with your energy needs. They are not worth the headaches and heartaches they bring. Seek out an energy provider with integrity and transparency, as you deserve a company that values your business and treats you with respect.
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Posted 8 months ago
It is now the end of May and I have not had an electricity bill since December 2022. I have rung 3 times and been fobbed off!! What is going on. Matilda
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Posted 10 months ago
Origin Energy is rated 1.0 based on 35 reviews